65
Troubleshooting
Sensors (selected models only)
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or
visit the local website from
for more support and local customer service.
No sound can be heard from the connected external speakers.
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
The light sensor of the monitor does not work well.
The light sensor is located at the front bottom of the monitor. Please check:
• If you have removed the sensor protection sticker.
• If the
Bright Intelligence
function is set to
ON
. Check
Eye
Care
>
Bright Intelligence
.
• If there are any obstacles in front of the sensor that keep the
sensor from detecting the light properly.
• If there are any objects or clothing in bright colors in front of
the sensor. Bright colors (especially white and fluorescent
colors) reflect light and the sensor cannot detect the main light
sources.
The ECO sensor of the monitor does not work well.
• The ECO sensor is located at the front bottom of the monitor. Check if there are any
obstacles in front of the sensor that keep the sensor from detecting your presence properly.
• If your have removed the sensor protection sticker.
• The colors and the materials of your clothes may affect the detection. Adjust the sensor
for more information.
• Adjust the distance between you and the monitor.
If none of the preceding actions works, it is probably because the materials of your clothes are
unique and cannot be detected by the ECO sensor. Please be noted that this is neither a
manufacturing defect nor is the sensor damaged. You should turn off the ECO sensor for now
in
ECO
>
ECO Sensor
.
