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Benkiser Armaturenwerk gmbH warrants that its electronic products will be free of defects
in material and workmanship during normal use for two years from the date the product is
purchased.
If a defect is found in proper usage and error is transmitted in an appropriate period,
Benkiser Armaturenwerk gmbH will, at its discretion, repair, provide a replacement part or
product, or make appropriate adjustments.
In no event shall the liability of Benkiser Armaturenwerk gmbH exceed the purchase price
of the product.
Benkiser Armaturenwerk gmbH is not responsible for labor charges, installation, or other
incidental or consequential costs other than those noted above. damage caused by
accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will
void the warranty.
proof of purchase (original sales receipt) including date must be provided to Benkiser
Armaturenwerk gmbH with all warranty claims. An additional prerequisite is that the
installation is carried out in accordance with the Benkiser installation guide and relevant,
applicable statutory provisions. Furthermore, in each case when the product is installed,
the general installation instructions, the technical information and technical datasheets
from Benkiser, as well as the generally recognized rules of technology, must be observed.
For error indication and utilization of warranty service, contact your Benkiser distributor,
dealer or Sanitary Contractor. please be sure to provide all pertinent information regarding
your claim, including a complete description of the problem, the product, model number,
the date the product was purchased, from whom the product was purchased and the
installation date. Also, include your original invoice.
Benkiser Armaturenwerk gmbH ANd/OR SELLER dISCLAIm ANy LIABILITy FOR SpECIAL,
INCIdENTAL OR CONSEQUENTIAL dAmAgES.
This warranty excludes product damage due to installation error, incorrect maintenance,
wear and tear, battery, product abuse, or product misuse, whether performed by a
contractor, service company, or the consumer. This warranty does not cover product
damage caused by the following:
- Incorrect installation.
- Inversions of supply pipes.
- pressures or temperatures exceeding recommended limits.
- Improper manipulation, tampering, bad or lapsed maintenance.
- Foreign bodies, dirt or scale introduced by the water supply or soap tank.
- Use of the soap outside of viscosity specifications.
- Alteration of the original product components or spare parts (including pipes).
LIMITED WARRANTY
TROUBLESHOOTING
SOLUTION
CAUSE
INDICATOR
PROBLEM
Replace battery.
Low battery.
Sensor flashes
continuously when
user steps within
the sensor range.
Valve does
not flush
Increase the range.
1. Range is too short.
LEd in the sensor
does not flash when
user
steps within the
sensor range.
decrease the range.
2. Range is too long.
Replace battery.
3. Battery is completely used up.
Eliminate cause of
reflection.
4. Sensor is picking up
reflections from mirror or other
object.
Connect the connectors of
the electronic unit to the
solenoid valve.
1. Connectors between the
electronic unit and the solenoid
valve are disconnected.
LEd in the sensor
flashes when user
steps within the
sensor range.
Unscrew solenoid, pull out
the plunger and the spring
from solenoid. Clean them
with pressure or use scale
remover material if needed.
2. debris or scale in solenoid.
Clean the orifice or replace
diaphragm.
3. The central orifice in the
diaphragm is clogged or the
diaphragm is torn.
Reduce the water supply
pressure.
4. The water supply pressure is
higher than 8 bars.
Clean the orifice or replace
diaphragm.
debris or scale in diaphragm or
the diaphragm is torn.
1. Sensor flashes
when user steps
within the sensor
range.
Valve does
not shut off
Clean or eliminate case ot
interference.
Sensor is dirty or covered.
2. LEd in the sensor
does not flash when
user steps within
the sensor range.
decrease the range
or eliminate cause of
reflection.
Sensor is picking up reflections
from mirror or another object.
