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maintenance measures listed and other maintenance work can only be performed by our authorized
technicians.
Note: Shut down and disconnected the power supply before maintenance to avoid possible
personal injury and /or damage to the system.
5.1 Cleaning
Clean the outer surface of the system with a soft damp cotton ball at least once a week. You
can use neutral cleaners and clean water to wipe off the stains. It is strictly forbidden to use acidic
or alkaline cleaners.
After each maintenance, you need to clean the surface of the system carefully with medical
alcohol to keep it clean and dry.
5.2 Troubleshooting
Problem
Possible reason
Solution
No Display
The power cord wasn’t
connected well
Check the connection of the
power cord
The power button is not
pressed
Press the power button
There is no response when press the
screen
System error
Please contact our customer
service for assistance
The system can not enter into the main
interface
System error
Please contact our customer
service for assistance
Insufficient disinfectant notes on the
screen
Insufficient disinfectant
Please add enough
disinfectant in time
No temperature detection display on the
left side of the screen
Thermal imaging camera
damaged
Please contact our customer
service for assistance
The disinfectant is sufficient, but no
disinfectant coming out
Water pump damaged
Please contact customer
service for assistance
Screen display “Please insert the USB
flash drive first”
USB disk is not inserted
Please insert the USB disk
into the USB1 port
