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"DUMMY QUESTIONS" 47

PART F: TROUBLESHOOTING

PART F: TROUBLESHOOTING

"DUMMY QUESTIONS"

BENEWIN

POWER AND BATTERIES

CALLS

Question/Problem

Answer/Check points

Today I have time to
make configurations
but the device does
not arrive until tomor-
row.

You can make the configurations in
advance. To work in off-line, first select

Benewin Pro

from the

Edit

menu and set

Benefon Seraph

to be the default Bene-

fon mobile phone.
Open a blank file by double-clicking the
desired icon under the

My computer

node. After making configuration, select

Save as..

from the

File

menu.

Select destination directory and name the
file. Click

Save

. The software stores the

information, the node contains. Each node
must be stored separately.
When the device arrives, make the cable
connection and open the Benewin soft-
ware. Click

Connect

. Select

Open

from

the

File

menu and find the desired file. As

the file is displayed, you can transfer set-
tings to the device by clicking

Save to

mobile

Question/Problem

Answer/Checkpoints

The device powers off
by itself.

Does the battery have charge left? If the
battery is low, it must be charged or
replaced with a charged battery. See

PAGE 32

a nd

PAGE 44

Also note that the device might be config-
ured to inform the service center of power
changes. See

PAGE 27

and

PAGE 27

Question/Problem

Answer/Checkpoints

I want to receive calls
from some people,
(like my friends), but
not from everyone.

Check that

Allowed callers

are set to

Only listed.

Key in the names and num-

bers of the desired callers in this list. See

PAGE 17

I want to be able to
make an information
call, but sending posi-
tion report is not nec-
essary.

Check the

Calling

data field: Key in the

name and number in the

Call

table. Leave

the

Position report

table blank. See

PAGE 16

Содержание SERAPH NT

Страница 2: ...ective européenne 1999 5 EC Italian Benefon Oyj dichiara che questo modello di telefono cellulare tipo TGP79EE risponde alle principali specifiche e misure previste dalla Direttiva 1999 5 EC Dutch Bij deze verklaart Benefon Oyj dat deze mobiele telefoon type TGP79EE voldoet aan de voornaamste eisen en andere relevante voorwaarden van Richtlijn 1999 5 EC Portuguese A Benefon Oyj declara pela presen...

Страница 3: ...message 13 SIM FEATURES PHONE BOOK 14 Editing and adding an entry 14 Deleting entries 14 Moving and copying entries 14 Arranging entries 15 SERAPH SETTINGS CALLS 16 Calling 16 STORING NUMBER FOR MAKING CALLS 16 STORING NUMBER FOR SENDING POSITION REPORTS 16 Allowed callers 17 ALLOWING ALL INCOMING CALLS 17 ALLOWING PART OF THE INCOMING CALLS 17 BLOCKING ALL INCOMING CALLS 17 Ringing sound options ...

Страница 4: ... 29 MARKING ALL WAYPOINTS FOR ACTIVATION DEACTIVATION AT ONCE 29 CODE SETTINGS 30 Automatic PIN entry 30 Security code 30 PART C OPERATING THE SERAPH 31 USER INTERFACE 31 Turning the device on 31 Turning the device off 32 Adjusting volume 32 Silencing alert tone 32 About tone notifications 32 Display indicators 32 Display tone notifications 33 INCOMING CALLS AND MESSAGES 36 Receiving calls 36 Answ...

Страница 5: ...TER 46 PART F TROUBLESHOOTING 47 DUMMY QUESTIONS 47 BENEWIN 47 CALLS 47 SOS QUERY 48 EMERGENCY CYCLE 48 TRACKING IN EMERGENCY MODE 49 PART G IMPORTANT SAFETY INFORMATION 50 CARE AND MAINTENANCE 50 SAFETY AND PRECAUTIONS 51 Telematics protocol 51 GPS 51 Emergency calls 51 General 52 Radio frequency RF energy 53 BENEFON WARRANTY 54 APPENDIX 55 LIST OF MPTP COMMANDS AVAILABLE FOR BENEFON SERAPH 55 LO...

Страница 6: ...6 ...

Страница 7: ... glass or clothes but not with met al In marginal conditions an external GPS antenna possibly even a GSM antenna must be installed Temperature ranges Usage 20 to 55 C with a standard Li Ion battery Charging Standard Li Ion battery must not be charged below 0 Likewise charging above 55 C is prevented At temperatures below 25 C or above 60 C the battery will not supply power and the device cannot be...

Страница 8: ...parate MPTP list in Appendix of this manual Remote configuration can be used for transferring settings only in case the settings are coded as MPTP messages For more information on MPTP messages please see the separate document on MPTP commands located at the Web site www benefon com CAP RUBBER TAB BOTTOM COVER 1 Place the rubber seal so that it lies at the bottom of the battery hole 1 2 Fit the ru...

Страница 9: ...the SetupLoad software For more information on it please contact your dealer The Benewin application window is split in two sections The Benetree structure is located on the left It consists of two main nodes My benefon on line and My computer off line By clicking the main nodes you have access to their sub nodes By clicking the sub nodes you have access to the corresponding Benewin document files...

Страница 10: ...My Benefon 7 If the software requests security code while loading the settings you must key in the code and press Ok For more information on security code see SECURITY CODE ON PAGE 30 8 Click the name label Seraph The sub nodes will be dis played as icons in the Document window on the right 9 You can choose the desired sub node icon by clicking it The data fields will be displayed Loading settings...

Страница 11: ...folder and rename the file the way you like Click Save The software stores all data fields that the chosen sub node e g Seraph set tings contains Transferring settings from the software to the Seraph While the Benewin software is connected to the device you can save data in the device 1 First open the Benewin document which content you want to save in the device Settings which are previously store...

Страница 12: ...ted the data fields of this phone model are available and can be opened from the My computer node by double clicking the desired sub node Resetting You can reset major part of the settings made in Benewin by selecting Reset Seraph settings from the Mobile menu By using this option most of the emergency and telematics settings such as Emergency numbers Authorised numbers will be reset at once To vi...

Страница 13: ...d click Open Messages are listed and can be read Editing Double click the message you want to edit Edit text and other details and click Ok when ready Writing and sending a short message 1 Open the Benewin software 2 Double click the icons SIM Short messages and Own messages 3 Choose Sms New message from the Edit menu 4 Key in the message text and the recipient s number By clicking the square besi...

Страница 14: ...book entry click the desired entry 2 Press Delete on the keyboard You can also choose the command Delete from the Edit menu or by clicking the mouse s right button Moving and copying entries 1 To move or copy a phone book entry to another slot click the desired entry 2 Press Ctrl C for copy or Ctrl X for cut on the key board Click the destination line and press Ctrl V for paste on the keyboard You...

Страница 15: ... choosing the option from the Edit menu clicking the mouse s right button Sort by Rearranges the phone book permanently When transferring the phone book data back to the device the data will be arranged by the new order View by Rearranges the phone book temporarily When transferring the phone book data back to the device the data will be arranged by the old order ...

Страница 16: ...TORING NUMBER FOR SENDING POSITION REPORTS Key in the SMS number for sending position reports 2 The name associating the number is displayed if it is stored in the phone book and read from there If the number field is left blank position reports cannot be sent NOTE After sending position report the receiving party might call back to the device The call will be put through if the caller is an allow...

Страница 17: ...owed caller ALLOWING PART OF THE INCOMING CALLS You can specify allowed callers 2 i e the ones who are permitted to call to the device at any time Only listed callers are always put through calls from other numbers are blocked Key in the phone numbers 2a The names associating the numbers are displayed if they are stored in the phone book and read from there 2b You can also attach automatic an swer...

Страница 18: ...on 2 SETTING INCREASING VOLUME You can make the ringing tone increasing by checking the box To have the ringing tone fixed leave the check box blank 3 Increasing ringing tone can be used in incoming calls noti fication tones are always fixed SETTING VIBRATION By checking the box the device will vibrate when a call is coming 4 Vibration can be used concurrently with the ringing tone or instead of i...

Страница 19: ...SERAPH SETTINGS EMERGENCY 19 PART B CONFIGURING SETTINGS FOR THE SERAPH SERAPH SETTINGS EMERGENCY 1 2 3 4 5 6 7 8 9 9a 10 11 14 13 12 ...

Страница 20: ... Bene Guard button must be pressed and released during the time of delay e g in 7 sec For more information see CANCEL LING EMERGENCY CYCLE ON PAGE 40 STORING EMERGENCY NUMBERS FOR REPORTS AND CALLS The emergency reports are sent and emergency calls are made to the emergency numbers stored in the Reporting and calling list Key in the report numbers 3 and or call numbers 4 The names associating the ...

Страница 21: ...TEMPTS You can define for how long a time the device tries to call a single emergency number before moving on to the next number in the list of emergency numbers Click the arrow and highlight the desired option 6 SELECTING CALL MODE To select the call mode click the arrow 7 and highlight the desired option Audio both ways or Audio to emergency num ber If there is a need to ask directions or have a...

Страница 22: ... box 10 This way you can see clearly how the emergency cycle is proceeding If you want the device to make discreet emergency cycle with no lights or display notifications on leave the check box blank Moreover to make it also silent leave the Play tones check box blank see below SETTING CALL NUMBER MASK You can name the emergency cycle as you like 11 This is the way to mask the real phone number to...

Страница 23: ...is put through Ongoing emergency mode means also that the emergency display and tone settings are on until the emergency mode is ended E g if the device is set to be silent during emer gency mode it will stay silent even if the device receives in coming call When the tracking is not needed any more the emergency mode can be ended by pressing the c key NOTE To allow emergency numbers track the devi...

Страница 24: ...PART B CONFIGURING SETTINGS FOR THE SERAPH 24 SERAPH SETTINGS TELEMATICS SERAPH SETTINGS TELEMATICS 1 4 5 6 7 3 2 ...

Страница 25: ...number stored as the Service center number 2 Authorization can also be temporary permission given from time to time under special conditions such as in emergency mode Temporarily authorized numbers can be The emergency numbers stored in the Reporting and calling list AUTHORIZATION OFF If authorization is turned off 2 all requests are automati cally processed If the service center number is defined...

Страница 26: ...ds have the SMS service number already stored Thus setting the number in most cases is not necessary The number must be set correctly otherwise sending short messages is not possible The SMS service number can be found e g in the manual of your local network operator MESSAGE VALIDITY You can select the length of validity for normal short mes sages and telematics protocol messages i e for how long ...

Страница 27: ...e will send a protocol message to the service center Settings during battery loading CHANGE GPS OPERATING MODE You can select which one of the GPS power modes is on while the device is being charged By selecting No change the GPS mode remains in the previ ously configured operating mode i e its normal operating mode Set the GPS Off in case the time reserved for charging is quite short GPS function...

Страница 28: ...e sleeping timeis adjustable 1a In the Benewin key in the sleeping time in seconds The sleeping time should be rounded to tens otherwise the software does the rounding E g by entering 27 the ideal sleeping time will be rounded to 30 seconds Note that 20 seconds is the minimum value NOTE The time needed for searching and calculating satel lites depends on present circumstances e g satellite cover a...

Страница 29: ... Radius of an area in meters The radius should be rounded to tens otherwise the software does the rounding E g by enter ing 67 the actual radius will be rounded to 70 meters 50 meters is the minimum value Alarm 3 After activating a waypoint you can select an alarm option for this waypoint You have three choices Alarm will be turned on when arriving to a waypoint departing from a waypoint or whenev...

Страница 30: ...ailable only when the de vice is connected to the software After storing the PIN code make sure to transfer the setting to the device Security code The security code can be set to secure Waypoint tracking and or Seraph settings If the setting is enabled the code is requested each time when powering on the system Be newin software in connection with the device The security code settings are located...

Страница 31: ...BeneGuard button and holding it down for a few seconds NOTE This action will start the emergency cycle unless cancelled in time By connecting the device to a charger SIDE KEYS Upmost Power on off Middle For increasing volume Lowmost For decreasing volume and silen cing ringing tone DISPLAY GSM status GPS status Battery status BENEGUARD BUTTON For making emergency calls sending emergen cy messages ...

Страница 32: ...e volume Silencing alert tone When the device alerts of an incoming call the alert tone can be silenced by pressing the lower side key y briefly About tone notifications Tones are played through the loudspeaker simultaneously when corresponding notifications are displayed There are several different tones informing of various situations Display indicators GPS POSITIONING INDICATORS BATTERY INDICAT...

Страница 33: ... the GSM network Four bars high network strength No bars no network GSM NETWORK STATUS Processing An operation is in progress please wait General failure Shown when an operation fails E g if you try to make a call when there is no number pre configured in the device Simultaneously the Failure tone is played once SIM failure Shown when there is no SIM card inserted in the device or if the PIN code ...

Страница 34: ...the handset turns white the cycle is over DISCREET EMERGENCY CYCLE DISPLAY NOTIFICATIONS OFF Emergency cancellation Shown right after the emergency cycle was cancelled Emergency completion Shown when the emergency cycle ends normally or when the emergency mode is ended manually Emergency call retry Emergency num bers can be voice call numbers The notifi cation is shown when the device makes anothe...

Страница 35: ...ted with the calling number the phone number itself is shown on the bottom Shown until the call is answered Initiating information call or position report Press the l key and hold it down while this notification is shown Sending a position report Simultaneously the Message sending tone is played once Making an information call Shown until the call is answered A call is in progress Shown while the ...

Страница 36: ... calls made from specific numbers For more information see ALLOWED CALLERS ON PAGE 17 Incoming short messages An incoming short message is echoed to the system connec tor so that an external device can check it No messages are ever stored on SIM card Even the MPTP messages are cleared once they are processed NOTE The device cannot receive normal short messages by itself or when it is connected to ...

Страница 37: ...s could be e g Location request LOC messages Location history request HIS messages For more information on how the device responds these messages see POSITIONING FEATURES ON PAGE 42 For more information on how to create location request messages please see the separate document on MPTP com mands located at the Web site www benefon com AT commands The device may receive an AT command via the system...

Страница 38: ...e see the separate document on MPTP commands located at the Web site www benefon com Making information calls To make an information call press l and hold it down for a few seconds The call number needs to be configured in the device in ad vance Depending on configuration the device may simulta neously send position report as well For more information see CALLING ON PAGE 16 Sending position report...

Страница 39: ...er the device will go on to the third number on the list and so on The device tries to reach contact with the other numbers once before moving on to the next number on the list If there is still no answer after going through the whole list the calling procedure will be started all over For more information on the emergency cycle process see STORING EMERGENCY NUMBERS FOR REPORTS AND CALLS ON PAGE 2...

Страница 40: ...ion see SELECTING CALL MODE ON PAGE 21 5 The device alerts until the call is answered 6 A voice call in progress CANCELLING EMERGENCY CYCLE As a sign of cancellation period you may hear the cancella tion tone You may also see a timer indicating time left for cancellation To cancel the entire emergency cycle press the c key briefly during the cancellation period When the emergency cycle has already...

Страница 41: ...de press the c key briefly NOTE In case an emergency number is also stored in autho rized numbers list the emergency number is authorized permanently In practise it means that this number can go on tracking the device even after the emergency mode is ended For more information on configuring the way to end the emergency mode see SETTING MANUAL EMERGENCY MODE TER MINATION ON PAGE 23 Making network ...

Страница 42: ...ed to or dis connected from the charger the device will send an appro priate MPTP message to a specific number assuming the MPTP power notifications are enabled POSITIONING FEATURES For more information on supported telematics features of fered by MPTP see the separate MPTP list in the last chapter of this manual Appendix For more information on MPTP messages please see the separate document on MP...

Страница 43: ...e sends as a re sponse is called the Network Measurement Report NMR The device will send network parameters to the requesting number automatically in these cases Authorization is enabled and the requesting number is authorized Authorization is entirely disabled and the service center number is NOT configured in the device Service center number and numbers stored as Authorized numbers are always au...

Страница 44: ...the charger When charging connect the charger round end of the ca ble into the charger and lock it by turning it half a turn clockwise Plug the square end of the cable with the arrow facing up into the system connector on the device Plug the charger into a mains outlet Charging will start au tomatically The mains charger is provided with the device but is also available from the assortment of Bene...

Страница 45: ...rging the remaining 30 takes rela tively more time Also note that humidity temperature age of the battery and currently used features e g the GPS affect the time spent on charging BATTERY CARE AND MAINTENANCE The continuous operating time is less when using an old battery than when using a new battery When storing batteries for a long time it is recommended that the batteries are kept cool and ful...

Страница 46: ...for the device FME for the external antenna Device s own antenna must be disconnected when attach ing the GSM antenna adapter Code Part ZE2400 Standard Li Ion battery 650 mAh ZE2402 Standard Li Ion battery 900 mAh ZE2401 Standard Li Ion battery 1200 mAh ZE2403 Standard Li Ion battery 1700 mAh Code Part ZE1106 Mains charger CMA 70 230 EUR model ZE1109 Mains charger CMB 70 230 UK model ZE1110 Mains ...

Страница 47: ...he Benewin soft ware Click Connect Select Open from the File menu and find the desired file As the file is displayed you can transfer set tings to the device by clicking Save to mobile Question Problem Answer Checkpoints The device powers off by itself Does the battery have charge left If the battery is low it must be charged or replaced with a charged battery See PAGE 32 and PAGE 44 Also note tha...

Страница 48: ...check box left blank See PAGE 22 Question Problem Answer Checkpoints What if I accidently press the Beneguard button Is it possible to cancel the emergency cycle somehow What if it has already started is it possible to cancel ongoing emer gency cycle Set emergency cycle cancellation time for e g 7 seconds See PAGE 20 Then you can cancel the whole emer gency cycle by pressing c within 7 sec onds If...

Страница 49: ...able tracking in emergency situation to continue after cycle is put through ensure that emergency mode manual ter mination is turned on See PAGE 23 A while ago I pressed the BeneGuard button in order to start the emergency cycle and now there is a plain tri angle in the middle of the display What is happening right now The device is still in emergency mode In the background the device may send its...

Страница 50: ... ommended that a dealer or service personnel check that the device functions properly Even though the device is splashproof do not wet the device unnecessarily or immerse it in water Protect the device from heat High temperatures may shorten the life of the electronical devices melt or warp plastics and damage batteries Do not warm up the device or battery or use it near fire Do not short circuit ...

Страница 51: ...of a protocol message is determined on the con tract by the service provider GPS The Global Positioning System GPS is operated by the gov ernment of the United States which is solely responsible for its accuracy and maintenance The system is subject to changes that could affect the accuracy and performance of all GPS equipment Emergency calls The device is an aid and should never be relied upon as...

Страница 52: ...hus avoided Power supply This equipment is intended for use with the specified power supplies listed in the Quick Guide Operating Instructions Any other usage will invalidate any approval given to this apparatus and may be dangerous Other accessories Any other accessories used should also be approved by the device manufacturer Check the compatibility of new power supply units and other acces sorie...

Страница 53: ...er shielding Posted facilities and country specific regulations Power off the device in any facility where posted notices require to turn off mobile phones Also follow all the country specific regulations applicable to where the device is used Potentially explosive atmospheres Turn off the device at refuelling points e g gas stations Also observe restric tions on the use of radio equipment in fuel...

Страница 54: ...placed as seen appro priate by BENEFON in each case Repair or replacement of the product does not extend the original warranty period The warranty does not cover defects caused by using the product with peripheral equipment or accessories not sup plied or approved by BENEFON or defects caused by repairs or modifications carried out by parties not authorised by BENEFON Neither does the warranty cov...

Страница 55: ...and Short description WPC Create waypoints WPT Waypoint activation deactivation deletion WPA Arrival departure to waypoint Alarm message Command Short description ASS Assistance call Information call Position report Command Short description TRC Easy version of tracking TRS Tracking in seconds Short intervals STO Stop trigger This will stop easy tracking TRC TRS TRG Complex version of tracking Com...

Страница 56: ...APPENDIX 56 LIST OF MPTP COMMANDS AVAILABLE FOR BENEFON SERAPH ...

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