Bend-Tech DRAGON A150, Техническое обслуживание и устранение неисправностей

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14 Bend-Tech Dragon A150 Troubleshooting Guide
Introduction
01
How To Send A Support Session
Properly setting up a Support Session with a Bend-Tech Service Technician can be key
to keeping the Dragon A150 up and running. Bend-Tech knows keeping the Dragon A150
performing optimally is critical to our customers’ bottom line. We are more than happy to help,
and setting up a Support Session properly allows our techs to help as quickly and efficiently as
possible. Many times, if the right information is given, a Service Tech can have a solution ready
before we even pick up the phone.
1. If there is a problem with a specific part design or nesting project, open the project before
sending a Support Session, then keep the project open after submitting.
2. In the Bend-Tech Dragon Home interface, click the Help tab, then click Support Session.
3. Fill in Name, Email, Phone, and if you know a Service Tech or have had help with this issue
before fill in that Service Tech’s name.
4. Give a detailed description of the issue in the Description of Problem text box. The more
information given the better our Service Techs can help.
5. If there is a file associated with the issue click the folder icon on the right-hand side and
upload the design file.
6. Click Submit.