Benchmark Media Systems, Inc.
Page 21 of 39
The Benchmark 1 Year Warranty
Benchmark Media Systems, Inc. warrants its products to be free from defects in material and workmanship under normal use and
service for a period
of one (1) year from the date of delivery.
This warranty extends only to the original purchaser. This warranty does not apply to fuses, lamps, batteries, or any products or
parts that have been subjected to misuse, neglect, accident, modification, or abnormal operating conditions.
In the event of failure of a product under this warranty, Benchmark Media Systems, Inc. will repair, at no charge, the product
returned to its factory. Benchmark Media Systems, Inc. may, at its option, replace the product in lieu of repair. If the failure has
been caused by misuse, neglect, accident, or, abnormal operating conditions, repairs will be billed at the normal shop rate. In such
cases, an estimate will be submitting before work is started, if requested by the customer.
Attempts to deliberately deface, mutilate, or remove the product's label will render this warranty void. Any DAC1 with a serial
number greater than 43610 returned from the European Union for warranty repair must have the required RoHS logo on the product
label; otherwise, repairs will be billed at the normal shop rate. Benchmark will not honor warranties for any products disingenuously
purchased on the US or Canadian markets for sale outside the US or Canada.
The foregoing warranty is in lieu of all other warranties, expressed or implied, including but not limited to any implied warranty of
merchantability, fitness or adequacy for any particular purpose or use. Benchmark Media Systems, Inc. shall not be liable for any
special, incidental, or consequential damages, and reserves the right to charge this information without notice. This limited warranty
gives the consumer-owner specific legal rights, and there may also be other rights that vary form state to state.
The Benchmark Extended 5* Year Warranty
Benchmark Media Systems, Inc. optionally extends the standard one (1) year warranty to a period of
five (5)* years from the
date of delivery.
*For the extended warranty to become effective, the original purchaser must register the product at the time of purchase either by
way of the prepaid registration card or through the product registration section of the Benchmark Media Systems, Inc. website. This
optional warranty applies only to products purchased within the US and Canada and is extended only to the original purchaser.
Attempts to deliberately deface, mutilate, or remove the product's label will render this warranty void. Benchmark will not honor
warranties for any products disingenuously purchased on the US or Canadian markets for export. The terms of the extended
warranty are subject to change without notice. For products purchased outside the US and Canada, please refer to the Extended
Two (2)** Year International Warranty.
The Benchmark’s Extended 2** Year International Warranty
Benchmark Media Systems, Inc. optionally extends the standard one (1) year warranty to a period of
two (2)** years from the
date of delivery.
**For the extended warranty to become effective, the original purchaser must register the product at the time of purchase either by
way of the prepaid registration card or through the product registration section of the Benchmark Media Systems, Inc. website. This
optional warranty applies only to products purchased outside the US and Canada and is extended only to the original purchaser.
Attempts to deliberately deface, mutilate, or remove the product's label will render this warranty void. Benchmark will not honor
warranties for any products disingenuously purchased on the US or Canadian markets for export. The terms of the extended
warranty are subject to change without notice. For products purchased in within the US and Canada, please refer to the Extended
Five (5)* Year Warranty.
Notes on Warranty Repairs
An RMA (return merchandise authorization) number, issued by our Customer Service Department, is required when sending
products for repair.
They must be shipped to Benchmark Media Systems prepaid and preferably in their original shipping carton with the RMA number
clearly visible on the exterior of the packaging. A letter should be included giving full details of the difficulty.
