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Fault finding – Symptoms and cures
It is highly unlikely you should have a fault with your electric heater, but should there appear to be a problem, please refer to the
following checklist of our most frequently asked questions from customers. If these do not answer your query, please contact
your retailer, or call our customer service department.
No Flame Effect
: Please check – does the heater still work? If Yes, - it will almost certainly need a LED unit (See Maintenance
Section)
If No, - has the heater cut out operated? To protect against overheating please refer to the safety cut out paragraph. If still not
working, first change the 13 Amp fuse in the plug with one you know works. Secondly, check the wall socket by plugging in a
table lamp that you know has worked on another socket. If this does not work, get an electrician to check the socket.
Electric Fire Guarantee
Be Modern Ltd (the ‘Company’) provide a
twelve month
guarantee in respect of electric fire (the ‘Product’) ranges.
1. The twelve month Guarantee applies to:
All ‘Products’ in the ranges manufactured by the ‘Company’ (but subject to exceptions below); where
The ‘Product’ has been purchased and installed within the UK and in respect of
The initial installation; and in favour of
The original Purchaser
2. Proof of purchase must be retained by the Purchaser
3. The twelve month Guarantee does not apply to:
Damage or inferior workmanship practices while the ‘Product’ is being installed
Damage caused by the mis-use of the ‘Product’ or where normal standards of care and use have not been complied
with.
Damage through a malfunction or an inadequately installed electric fire.
Damage or defects due to, mis-use, accident or unauthorised alterations.
During the
twelve month
after the ‘Product’ has been supplied, the Guarantee covers the making good (whether by repair or
replacement at the company’s option) of defects arising from defective manufacture of materials of ‘Product’ covered in
paragraph (1), all at no cost to the Purchaser.
This Guarantee does not affect your statutory rights
On requiring service contact the retailer who supplied your product who will assist you and advise you as necessary.
This fire complies with the European Safety Standards (LVD) EN60335-1, EN60335-2-30, the European Electro
Magnetic Compatibility (EMC) EN55014, EN61000 and EN62233 which covers the essential requirements of the
EEC Directives and 89/336
Be Modern Group, Customer Services
Tel (0191) 430 0901 - Fax (0191) 430 9522
Waste electrical products should not be disposed of with household waste. Please recycle
where facilities exist. Check with your local authority or retailer for recycling
advice.
