13
TROUBLESHOOTING
Servicing of the hotplates must only be done by an authorised service representative (see back of this booklet) and the
hotplate must not be modified. Power must be disconnected before any servicing or maintenance is conducted.
It is recommended the hotplate serviced by an authorized person at least every 2 years. This service is not covered by
warranty.
Abnormal conditions include:
z
Excessively yellow or sooting flame type.
z
Flame lifting off the burner ports.
z
Flame lighting back into the burner (normally associated with a popping sound).
z
Objectionable odour of the flames combustion products.
Should a faulty condition develop in the hotplate that is not described above, refer to the following table first for possible
causes and remedies prior to contacting an authorised service representative. Servicing beyond the remedies listed
shall only be undertaken by an authorised service representative.
FAULT
POSSIBLE CAUSE
REMEDY
No power.
Check plugged in and switched on.
Check mains circuit breaker.
Loose sparker cable.
Call authorised representative.
No spark when gas control
knob depressed.
Burner not aligned properly.
Remove and re-fit burner.
Gas supply off.
Check gas supply valve on.
Burner not aligned properly.
Remove and re-fit burner.
Burner not lighting when
spark ignition working.
Burner ports blocked.
Remove, clean and replace burner.
Flame safeguard not activated.
Re-light, allow more time for flame safeguard
to activate.
Burner goes out when
control knob released.
Flame safeguard faulty connection or
broken.
Call authorised representative.
Uneven flame pattern or
slight flame lifting.
Burner ports blocked.
Remove, clean and replace burner.
At minimum flame setting
the flame is too high.
Turndown control setting incorrect.
Call authorised representative.
Regulator faulty.
Call authorised representative.
Gas supply pressure low.
Call authorised representative.
Incorrect injector fitted.
Call authorised representative.
Blocked injector or gas supply tube.
Call authorised representative.
Small flame on High
setting.
Incorrect utensil size.
Refer to operating instructions utensil choice.
Regulator faulty.
Call authorised representative.
Incorrect injector fitted.
Call authorised representative.
Flame too high on High
setting.
Incorrect utensil size.
Refer to operating instructions utensil choice.
