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1. Make sure the network cable between the modem and the Router is
connected. We strongly recommend using the cable that was supplied with
your cable or DSL modem for this purpose. The cable should be connected
at one end to the Router’s “Modem” port, and at the other end to the network
port on your modem.
2. Unplug the cable or DSL modem from its power source for three minutes.
After three minutes, plug the modem back into its power source. This may
force the modem to properly recognize the Router.
3. Unplug the power to your Router, wait 10 seconds, and then reconnect the
power. This will cause the Router to reattempt communication with the
modem.
If the “Modem” light on the Router is not lit after completing these steps, please
contact Belkin Technical Support.
4. Try shutting down and restarting your computer.
Problem:
• The Setup Assistant completed installation, but my web browser doesn’t work.
• I am unable to connect to the Internet. The Router’s “Modem” light is on and
the “Internet” light is blinking.
Solution:
If you cannot connect to the Internet, the “Modem” light is on, and the “Internet”
light is blinking, the problem may be that your connection type may not match
the ISP’s connection.
• If you have a “static IP address” connection, your ISP must assign you the IP
address, subnet mask, and gateway address. Please refer to the section
entitled “Alternate Setup Method” for details on changing this setting.
• If you have a “PPPoE” connection, your ISP will assign you a user name and
password and sometimes a service name. Make sure the Router connection
type is configured to PPPoE and the settings are entered properly. Please
refer to the section entitled “Alternate Setup Method” for details on changing
this setting.
• You may need to configure your Router to meet the specific requirements of
your ISP. To search our Knowledge Base for ISP-specific issues, go to:
http://web.belkin.com/support and type in “ISP”
If you are still unable to access the Internet after verifying these settings, please
contact Belkin Technical Support.
Problem:
• The Setup Assistant completed, but my web browser doesn’t work.
• I am unable to connect to the Internet. The “Modem” light on my Router is
blinking and the “Internet” light is solid.
Solution:
