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2. Unplug power to the Router for 10 seconds, and then plug the power back
into the Router. Ensure that the Router’s Power light is on; it should be solid
green. If not, check to make sure that the AC adapter is correctly connected
to the Router and plugged into a wall outlet.
3. Ensure that you have a cable (use the cable included with the Router)
connected between (1) the network (Ethernet) port on the back of the
computer and (2) one of the LAN ports, labeled “1” through “4”, on the back
of the Router.
Note: The computer should NOT be connected to the port labeled “Modem”
on the back of the Router.
4. Try shutting down and restarting your computer, then rerunning the Setup
Assistant.
If the Setup Assistant is still unable to find the Router, reference the section
titled “Manually Configuring Network Settings” for installation steps.
Problem:
The Setup Assistant cannot connect my Router to the Internet.
Solution:
If the Setup Assistant is not able to connect the Router to the Internet, please
check the following items:
1. Use the troubleshooting suggestions within the Setup Assistant. If the
troubleshooting screen does not open automatically, click on the
“Troubleshoot” button in the lower, right-hand corner of the Setup Assistant
window.
2. If your ISP requires a user name and password, make sure that you have
typed in your user name and password correctly. Some user names require
that the ISP’s domain be at the end of the name. Example:
“[email protected]”. The “@myisp.com” part of the user name may need
to be typed as well as your user name.
If you continue to have no Internet connection, reference the section titled
“Manually Configuring Network Settings” (page 86 of this User Manual)(verify
the page #) for alternate setup method.
Problem:
• The Setup Assistant completed installation, but my web browser doesn’t work.
• I am unable to connect to the Internet. The Router’s “Internet” light is off and
the “Modem” light is blinking.
Solution:
If you cannot connect to the Internet, the “Internet” light is off, and the “Modem”
light is blinking, the problem may be that your modem and Router are not
connected properly.
