Page 22
TLX12 Matrix Switch Product Manual
thinklogical
Rev. E, Oct., 2019
Section 4: How to Contact Us
Customer Support
Website:
Check out our website for current products, support documents and useful information about all
the products and services we offer, including:
•
Technical Specification Sheets
•
Quick-Start Guides
•
Product Manuals
(for viewing online or for download)
•
Chat live with a Technical Service Representative
Email:
For product support, technical issues or questions, product repairs and request for Return
Merchandise Authorization.
Telephone: 1-203-647-8700
Please contact our expert sales staff in Milford, CT
Monday
-
Friday from 8:30am to 5:00pm
,
Eastern Time Zone. If leaving a voice message, please provide a preferred time to call back.
Fax:
1-203-783-9949
Please indicate the nature of the fax on your cover sheet and provide contact information.
Product Support
Warranty
Thinklogical warrants this product against defects in materials and workmanship for a period of
one year from the date of delivery, with longer terms available at time of purchase on most
products. Thinklogical and its suppliers disclaim all other warranties. Please refer to your
product invoice for the Warranty Terms & Conditions.
Defect remedy shall be the repair or replacement of the product, provided that the defective
product is returned to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical authorized dealer where you
purchased the device, or if you purchased directly, call Thinklogical at
1-800-647-8700
.
Return Authorization
If you must return a product to Thinklogical directly, please contact us at
1-203-647-8700
.
Customer Support will ask you to describe the problem and will issue you a
R
eturn
M
erchandise
A
uthorization
number
(RMA#). Pack the device in its original box, if possible, and return it with
the RMA# printed on the outside of the box.
DO NOT return a product to Thinklogical
without a
Return Merchandise Authorization
.
Our Address
If you have any product issues or questions or need technical assistance with your Thinklogical
system, please call us at
1-203-647-8700
and let us help. If you need to write us or return a
product, please use the following address:
Please include the Return Merchandise Authorization number:
Thinklogical,
A
BELDEN
BRAND
100 Washington Street
Milford, CT 06460 USA
Attn: RMA#
