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Washer-Dryer / User’s Manual
63 / EN
Troubleshooting
Programmes do not start after the loading door is closed.
Start / Pause / Cancel button is not pressed.>>>
*Press Start/Pause/Cancel button.
Programme cannot be started or selected.
• Washing machine has switched to self protection mode due to a supply problem
(line voltage, water pressure, etc. >>>
Press and hold On/Off button for 3 seconds to
reset the machine to factory settings. (See. “Cancelling the programme”)
Water in the machine.
• Some water may remain in the product due to the quality control processes in the
production. >>>
This is not a failure; water is not harmful to the machine.
There is water leaking from the bottom of the machine.
• There is a problem with hoses or the pump filter. >>>
Be sure the seals of the water
inlet hoses are securely fitted. Attach the hose to the tap tightly.
• Pump filter is not closed securely. >>>
Make sure that the pump filter is closed
securely.
Machine does not fill with water.
• Tap is turned off. >>>
Turn on the taps.
• Water inlet hose is bent. >>>
Flatten the hose.
• Water inlet filter is clogged. >>>
Clean the filter.
• Loading door is not closed. >>>
Close the loading door.
Machine does not drain water.
• Water drain hose is clogged or twisted. >>>
Clean or flatten the hose.
• Pump filter is clogged. >>>
Clean the pump filter.
Machine vibrates or makes noise.
• Machine is standing unbalanced. >>>
Adjust the feet to level the machine.
• A hard substance has entered into the pump filter. >>>
Clean the pump filter.
• Transit bolts are not removed. >>>
Remove the transit bolts.
• Laundry quantity in the machine is too little. >>>
Add more laundry to the machine.
• Machine is overloaded with laundry. >>>
Take out some of the laundry from the
machine or distribute the load by hand to balance it.
• Machine is in contact with a rigid surface. >>>
Make sure that the machine is not
contacting anything.
Machine stopped shortly after the programme started.
• Machine has stopped temporarily due to low voltage. >>>
It will resume running
when the voltage restores to the normal level.
Machine directly discharges the water it takes in.
• Draining hose is not at adequate height. >>>
Connect the water draining hose as
described in the user manual.
No water can be seen in the machine during washing.
• The water level is not visible from outside of the washing machine. This is not a
failure.
Loading door cannot be opened.
• Loading door lock is activated because of the water level in the machine. >>>
Drain the water by running the Pump or Spin programme.
• Machine is heating up the water or it is at the spinning cycle. >>>
Wait until the
programme completes.
• Loading door lock is engaged. Loading door lock will be deactivated a couple of
minutes after the programme comes to an end. >>>
Wait for a couple of minutes for
deactivation of the loading door lock.
Washing takes longer than specified in the user manual.(*)
• Water pressure is low. >>>
Machine waits until taking in adequate amount of water
to prevent poor washing quality due to the decreased amount of water. Therefore, the
washing time extends.
• Voltage is low. >>>
Washing time is prolonged to avoid poor washing results when the
supply voltage is low.
• Input temperature of water is low. >>>
Required time to heat up the water extends
in cold seasons. Also, washing time can be lengthened to avoid poor washing results.
• Number of rinses and/or amount of rinse water have increased. >>>
Machine
increases the amount of rinse water when good rinsing is needed and adds an extra
rinsing step if necessary.
• Excessive foam has occurred and automatic foam absorption system has been
activated due to too much detergent usage. >>>
Use recommended amount of
detergent.
Programme time does not countdown. (On models with display) (*)
• Timer may stop during water intake. >>>
Timer indicator will not countdown until
the machine takes in adequate amount of water. The machine will wait until there is
sufficient amount of water to avoid poor washing results due to lack of water. Timer
indicator will resume countdown after this.
• Timer may stop during heating step. >>>
Timer indicator will not countdown until
the machine reaches the selected temperature.
• Timer may stop during spinning step. >>>
Automatic unbalanced load detection
system might be activated due to the unbalanced distribution of the laundry in the drum.
Programme time does not countdown. (*)
• Laundry is unbalanced in the machine. >>>
Automatic unbalanced load detection
system might be activated due to the unbalanced distribution of the laundry in the drum.
Machine does not switch to spinning step. (*)
• Laundry is unbalanced in the machine. >>>
Automatic unbalanced load detection
system might be activated due to the unbalanced distribution of the laundry in the drum.
• The machine will not spin if water is not drained completely. >>>
Check the filter
and the draining hose.
• Excessive foam has occurred and automatic foam absorption system has been
activated due to too much detergent usage. >>>
Use recommended amount of
detergent.