Washer-Dryer / User’s Manual
65 / EN
Troubleshooting
Washing performance is poor: Laundry turns grey. (**)
• Insufficient amount of detergent has been used over a long period of time. >>>
Use the recommended amount of detergent appropriate for water hardness and the
laundry.
• Washing has been performed at low temperatures for a long time. >>>
Select the
proper temperature for the laundry to be washed.
• Insufficient amount of detergent is used with hard water. >>>
Using insufficient
amount of detergent with hard water causes the soil to accumulate on the clothes over
time and turns them grey. It is difficult to eliminate greying once it happens. Use the
recommended amount of detergent appropriate for water hardness and the laundry.
• Excessive amount of detergent has been used. >>>
Use the recommended amount
of detergent appropriate for water hardness and the laundry.
Washing performance is poor: Stains persist or the laundry is not whitened. (**)
• Insufficient amount of detergent is used. >>>
Use recommended amount of
detergent appropriate for the laundry.
• Excessive laundry is loaded in. >>>
Do not load the machine in excess. Load with
amounts recommended in the "Programme and consumption table".
• Wrong programme and temperature were selected. >>>
Select the proper
programme and temperature for the laundry to be washed.
• Wrong type of detergent is used. >>>
Use original detergent appropriate for the
machine.
• Detergent is put in the wrong compartment. >>>
Put the detergent in the correct
compartment. Do not mix the bleaching agent and the detergent with each other.
Washing performance is poor: Oily stains appeared on the laundry. (**)
• Regular drum cleaning is not applied. >>>
Clean the drum regularly. For this, please
see 6.2.
Washing performance is poor: Clothes smell unpleasantly. (**)
• Odours and bacteria layers are formed on the drum as a result of continuous
washing at lower temperatures and/or in short programmes. >>>
Leave the
detergent drawer as well as the loading door of the machine ajar after each washing.
Thus, a humid environment favorable for bacteria cannot occur in the machine.
Colour of the clothes faded. (**)
• Excessive laundry was loaded in. >>>
Do not load the machine in excess.
• Detergent in use is damp. >>>
Keep detergents closed in an environment free of
humidity and do not expose them to excessive temperatures.
• A higher temperature is selected. >>>
Select the proper programme and temperature
according to the type and soiling level of the laundry.
Washing machine does not rinse well.
• The amount, brand and storage conditions of the detergent used are
inappropriate. >>>
Use a detergent appropriate for the washing machine and your
laundry. Keep detergents closed in an environment free of humidity and do not expose
them to excessive temperatures.
• Detergent is put in the wrong compartment. >>>
If detergent is put in the prewash
compartment although prewash cycle is not selected, machine can take this detergent
during rinsing or softener steps. Put the detergent in the correct compartment.
• Pump filter is clogged. >>>
Check the filter.
• Drain hose is folded. >>>
Check the drain hose.
Laundry became stiff after washing. (**)
• Insufficient amount of detergent is used. >>>
Using insufficient amount of
detergent for the water hardness can cause the laundry to become stiff in time. Use
appropriate amount of detergent according to the water hardness.
• Detergent is put in the wrong compartment. >>>
If detergent is put in the prewash
compartment although prewash cycle is not selected, machine can take this detergent
during rinsing or softener steps. Put the detergent in the correct compartment.
• Detergent was mixed with the softener. >>>
Do not mix the softener with detergent.
Wash and clean the drawer with hot water.
Laundry does not smell like the softener. (**)
• Detergent is put in the wrong compartment. >>>
If detergent is put in the prewash
compartment although prewash cycle is not selected, machine can take this detergent
during rinsing or softener steps. Wash and clean the drawer with hot water. Put the
detergent in the correct compartment.
• Detergent was mixed with the softener. >>>
Do not mix the softener with detergent.
Wash and clean the drawer with hot water.
Detergent residue in the detergent drawer. (**)
• Detergent was put in wet drawer. >>>
Dry the detergent drawer before putting in
detergent.
• Detergent has gotten damp. >>>
Keep detergents closed in an environment free of
humidity and do not expose them to excessive temperatures.
• Water pressure is low. >>>
Check the water pressure.
• The detergent in the main wash compartment got wet while taking in the
prewash water. Holes of the detergent compartment are blocked. >>>
Check the
holes and clean if they are clogged.
• There is a problem with the detergent drawer valves. >>>
Call the Authorised
Service Agent.
• Detergent was mixed with the softener. >>>
Do not mix the softener with detergent.
Wash and clean the drawer with hot water.
There is detergent left on the laundry. (**)
• Excessive laundry was loaded in. >>>
Do not load the machine in excess.
• Wrong programme and temperature were selected. >>>
Select the proper
programme and temperature for the laundry to be washed.
• Wrong detergent was used. >>>
Select the proper detergent for the laundry to be
washed.
Too much foam forms in the machine. (**)
• Improper detergents for the washing machine is used. >>>
Use detergents
appropriate for the washing machine.
• Excessive amount of detergent is used. >>>
Use only sufficient amount of detergent.
• Detergent was stored under improper conditions. >>>
Store detergent in a closed
and dry location. Do not store in excessively hot places.
• Some meshed laundry such as tulle may foam too much because of their texture.
>>>
Use smaller amounts of detergent for this type of item.
• Detergent was put in the wrong compartment. >>>
Put the detergent in the correct
compartment.
• Softener is being taken early. >>>
There may be problem in the valves or in the
detergent drawer. Call the Authorised Service Agent.