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Q
Your PIN is blocked
A
Enter the PIN unblocking key (PUK1) or contact your service provider
Q
You can’t make calls
A
All calls made from the Iridium® System require a special calling sequence;
please refer to your Service Provider for these details.
Did you enter the number in international format?
Check the signal strength meter. If the signal is weak, move the vehicle to a
more open area.
Is Restricted displayed? Check the Call Barring setting.
Has a new SIM card been inserted? Is it active?
Q
You can’t make international calls
A
Have you included the relevant codes? Press and hold the (+) key to
display the international dialling prefix (+), and then enter the appropriate
country code, followed by the phone number.
All calls made from the Iridium® System require a special calling sequence;
please refer to your Service Provider for these details.
Did you enter the number in international format?
Check the signal strength meter. If the signal is weak, move the vehicle to a
more open area.
Is Restricted displayed? Check the Call Barring setting.
Has a new SIM card been inserted? Is it active?
Q
Your PIN2 is locked.
A
Enter the PIN2 unblocking key (PUK2) or contact your service provider.
Q
You can’t cancel call forwarding or call barring
A
Wait until you are in an area with good network coverage and try again.
Q
Your SIM card won’t work.
A
Is the card inserted the correct way?
Is the gold chip visibly damaged or scratched? Return the card to your
service provider.
Check the SIM and phone contacts. If they are dirty, clean them with an
antistatic cloth.
Q
Your PIN is blocked
A
Check SIM Card is clean and re-insert.
See your Service Provider if continues for unblock codes.
Q
Mute LED flashing orange and no privacy handset connected
A
Grounding the outer shield of the privacy handset connector instructs
the IntelliDOCK that a privacy handset is present even though it may not
be. This can result in the mute LED flashing orange. To prevent this
occurring ensure the outer metal shield of the privacy handset connector
does not touch any other conductive earth/grounding contacts. Turning the
IntelliDOCK OFF then back ON will clear this false triggering.
For additional product support:
BEAM Communications Pty Ltd
8 Anzed Court, Mulgrave
Victoria, 3170, AUSTRALIA
Web:
www.beamcommunications.com
Info:
Support: [email protected]
Tel:
+61 3 8588 4500
Fax:
+61 3 9560 9055
