The troubleshooting tips below can help solve problems and answer questions
you may have with your Beam remote control.
The remote can’t be programmed to operate my device
• If you’re using the app and having trouble programming your remote, try using
the included printed code list or the manual programming method explained
in the Programming section of this user guide.
Some of the buttons of the remote are not supported or working properly on
my device
• It's possible the code that you programmed is not fully compatible with your
device. Try selecting the next code from the options available for the category
and brand of your device. If you are unsuccessful at finding a better matching
code, it may be that there are some buttons from your device's original remote
that are not supported. You can easily copy them using the
Custom Buttons
or
Programming Manually
methods explained in this user guide.
My device does not match any of the DEVICE CATEGORIES on the remote
• If you have a device such as an air conditioner, heater, or anything else that is
controlled by an IR remote and does not fit one of the remote’s Device
Category options, on the app select
OTHER
and use
SMART SEARCH
to try and
find a matching code from our cloud database or copy all the buttons of the
original remote and store it under
OTHER
in Device Categories of the remote.
My device’s menu or app hub does not appear
• Menu and app hub access isn’t supported for all brands. You can copy that
button from your original remote to the Beam remote using the
Custom
Buttons
or
Program Manually
method.
The remote will not adjust the volume or channel on my device
• Make sure the remote is in the correct Device Category mode (TV, SAT/CBL,
AUDIO, B-RAY/DVD, STREAM, OTHER) that controls the volume and channel of
your device.
How do I know what Device Category or Activity mode the remote is in?
• When you press any button on the remote, the current Device Category or
Activity mode is lit in red.
I copied a button from my original remote but it’s not working
• Beam is capable of copying any IR remote control button. However, sometimes
it is necessary to repeat the copying procedure to get the button working
properly- sometimes several attempts are required. Please make sure that
when copying, the two remotes are held closely together with their fronts
pointing at each other.
I can’t change the Activity settings on the app or on the remote
• To use the Activity buttons to control combo devices like TV+STB/CBL or
TV+DVD, you must program the individual corresponding devices. Please refer
to the Activity section in the user guide for more information.
When I press the POWER button in Activity mode, some of my devices do
not simultaneously turn on or off
• For this feature to work, prior to pressing the
POWER
button, all the devices
must be either on or off.
My remote isn’t working properly
• Try changing the batteries and make sure they are properly installed. If possible,
use alkaline batteries.
I cannot find my remote
• Open the app and on the home screen press “FIND MY REMOTE”. If the remote
doesn’t beep, try walking around to the areas where you believe the remote
was lost.
For more information, please visit www.southerntelecom.com/beam
TROUBLESHOOTING
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