What Y
ou See
What It Means
What Y
ou Should Do
or higher
Meter has detected an
err
or; accurate r
esult is
not possible.
Turn the meter
of
f,
then
on
using
, then r
etest. If the
err
or r
emains, contact Bayer
Customer Service.
The display
goes blank when
the meter is
tur
ned on.
1.
You may have
accidentally
pr
essed
the
button.
2.
Meter has turned
o
ff
after 3 minutes
without use or after
1
0
minutes of no use
while waiting for you
to apply blood or
contr
ol
solution.
1. Pr
ess
the
button.
2.
This is a normal expected action
that saves battery life. Pr
ess
to turn on again.
Meter will not
tur
n on.
1.
Battery life has ended.
2.
Battery holder is
loose or battery is
installed with the
+
side down.
1.
Replace the battery (see page 37).
2.
Check the battery and battery
holder to be sur
e they ar
e
tightly in place and corr
ectly
installed (see page 39). If the
display is still blank, r
eplace the
battery
(CR2032).
Meter fails to
start countdown
after blood is
applied.
1.
Not enough blood in
test
strip.
2.
Ther
e may be debris
inside the meter
.
3. Meter
failur
e.
1. Discar
d the used test strip. Retest
using a r
ound dr
op of blood.
2.
Inspect the inside of the meter
(see page 36) and r
emove
debris if pr
esent. Retest.
3.
Contact Bayer Customer Service.
What Y
ou See
What It Means
What Y
ou Should Do
Contr
ol T
est
result is out of
range (too high
or too low).
•
Contr
ol solution is
past its expiration
date or is past the
6-month
open
use-life
date.
•
1
0-test disc is past its
expiration
date.
• Deteriorated
test
strip due to heat or
exposur
e to moistur
e.
• Contr
ol
solution
is not at r
oom
temperatur
e.
•
Not enough contr
ol
solution drawn into
test
strip.
Run another contr
ol test. If the
result is still out of range, r
etest
with a new 1
0-test disc and
contr
ol solution with an acceptable
expiration date and open use-life
date. If still out of range, contact
Bayer Customer Service.
Meter begins
countdown befor
e
blood is applied.
The inside of your
meter may be wet.
Wick the moistur
e away (see
page 36). If you continue to
experience diffi
culty
,
contact
Bayer Customer Service.
Some display
segments do not
appear to be
showing when
is held in or the
meter handle is
all the way out.
This may af
fect the way
you see your r
esults.
If ther
e is a dif
fer
ence in your
meter’
s display and the one
shown on page 5, contact Bayer
Customer Service.
Bayer Customer Ser
vice: (852) 8
100 6386
46
47
www
.bayerdiabetes.com
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