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S
OL
VING
P
ROBLEMS
Bayer Customer Ser
vice: (852) 8
100 6386
42
43
www
.bayerdiabetes.com
S
OL
VING
P
ROBLEMS
:
You can solve many of the pr
oblems you might have by
working thr
ough this section.
1.
Do you have a
10-test disc in the meter? Y
es_____ No_____
If No, see page 7.
2.
Does it contain new test strips? Y
es_____
No_____
If No, see page 7.
3.
Is the
10
-test disc within its expiration date?
Yes_____ No______
If No, see page 7.
4.
When you “Pull and Push” the meter handle, ar
e you
making sur
e you “Pull” all the way out and “Push” all
the way in? Y
es_____
No_____
If No, see page 1
1
.
5.
Do you need to r
eplace the battery? Y
es_____
No_____
If Y
es, see page 37.
6.
Is the battery holder pushed all the way into the battery
compartment? Y
es_____
No_____
If No, see page 39.
For additional help, see “T
roubleshooting and Err
or
Codes” on the next page.
S
OL
VING
P
ROBLEMS
T
ROUBLESHOOTING
AND
E
RROR
C
ODES
:
When you have a pr
oblem or a question concerning what
you see on your scr
een, the following may be helpful.
What Y
ou See
What It Means
What Y
ou Should Do
Test r
esult is below
0.6 mmol/L.
Repeat the test and make sur
e
the test strip is completely filled.
If
LO
appears again, contact
your physician or healthcar
e
pr
ofessional.
Test r
esult is above
33.3 mmol/L.
W
ash your hands and the
test site. Repeat the test. If
HI
appears
again,
contact
your physician or healthcar
e
pr
ofessional.
You have not pushed
the meter handle all
the way in.
Push the meter handle in until it
clicks. Y
ou must push the handle
all the way in and see the “apply
blood” pr
ompts befor
e you touch
the strip to the blood dr
op.
•
The 1
0-test disc is
out of test strips.
•
Ther
e is no disc in
the
meter
.
•
The disc has been
inserted upside down.
• The disc is defective.
Insert a new 1
0
-test disc. If a full
disc is alr
eady inserted, r
emove and
inspect for for
eign material. Rotate
the disc and r
einstall it, bumpy side
up. If err
or r
epeats, try inserting
a new disc. If the err
or continues,
contact Bayer Customer Service.
The meter will mark
a test r
esult with a
thermometer and an
if the meter is too cold
or too hot when the test
is performed. The r
esult
will not be included in
any averages calculated.
Test only when the meter
temperatur
e is between 1
0
°C
and 45°C.
82076779_BRZ2_UG_EN_FpBp_v0.indd 42-4382076779_BRZ2_UG_EN_FpBp_v0.indd 42-43
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