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Bay Alarm Medical

Troubleshooting Your

In-Home System

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Содержание In-Home System

Страница 1: ...Bay Alarm Medical Troubleshooting Your In Home System ...

Страница 2: ...leshoot your system please follow the appropriate troubleshooting directions for your unit The Landline and 4G Cellular Base Unit can be differentiated by comparing the buttons on the rear of the Base Unit as seen below 1 Landline Base Unit 2 Linear 2400 Linear 4200 3G Mytrex 2 4G Cellular Base Unit 5 3 Discontinued Units 9 WALL RESET T L PHONE 1 2 RESET MODE O I ...

Страница 3: ...eturn the system back to normal Please press the HELP button to test the system If this does not fix the problem please try a Hard Reset WALL RESET T L PHONE WALL RESET T L PHONE 1 On the rear of the unit press the white T L button 3 times 2 Press and hold the red Help Button until the status light on it turns off The unit is now off 3 Wait 5 minutes and turn the unit back on by pressing the RESET...

Страница 4: ...the unit and the wall jack in your home is tightly secured Press the black reset button if the problem continues If the wall jack active Plug a telephone into the wall jack in your home to test if the wall jack is active there will be a dial tone If your landline active If the problems continues please call us at 1 877 522 9633 Check the following If the power in your home on If the power cord com...

Страница 5: ...al backup battery The Base Unit is not connected to an operating telephone line Let the Base Unit complete the call do not try to reset the unit Check the power connection Check the telephone connection between the Base Unit and the wall jack in your home The Base Unit is being powered by its internal backup battery and the Base Unit is not connected to an operating telephone line Check the teleph...

Страница 6: ...ton switch back to the I position Test the unit by pressing the red HELP button If the call fails or the problem persists please call 1 877 522 9633 for further assistance Turning Off On The Base Unit 5 SOFT RESET HARD RESET Briefly press the RESET button on the rear of the Base Unit as seen below This should return the system back to normal Please press the HELP button to test the system If this ...

Страница 7: ...rm Medical at 1 877 522 9633 The MODE button has been pressed twice the unit is ready to pair accessories into the specified zone Pair your Personal Help Buttons to Base Unit Please see pairing instructions Please check power connection The Base Unit is unplugged from the wall or AC power outlet is not energized Verify the power block is plugged into an active AC power outlet that is not controlle...

Страница 8: ...system for 15 seconds to refresh On the rear of the unit Place the power button switch in the 0 position 4 If none of the above work contact us at 1 877 522 9633 What It Means What You Should Do 7 Three Green Flashes There was an error during the units last communication with dealer services 1 Move the unit to a better location Press the RESET button to have the Base Unit to indicate its current s...

Страница 9: ... unit is in the process of shutting down The status light will no longer be illuminated once it has finished shutting down Wait for the Base Unit to finish its shutdown process What It Means What You Should Do Fast Orange Flash The first stage of the power up sequence Wait for Base Unit to finish power up sequence Steady Orange The second stage of the power up sequence Wait for Base Unit to finish...

Страница 10: ...e unit by pressing the button and check if the problem is fixed If it continues please call us at 1 877 522 9633 LINEAR 4200 1 Disconnect the power supply 2 On the bottom of the unit is a recessed button with the label POWER OFF Press and hold down that button until the system announces Console Shut Down 3 Wait a few moments and turn the unit on by pressing the button again 4 Test the unit by pres...

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