33
Troubleshooting Guide
This washing machine is
equipped with automatic safety
functions which detect and
diagnose faults at an early stage
and allow you to react
appropriately.
Often, however, the faults
detected are small enough to be
solved in a matter of minutes.
For example:
*The washing machine does
not start, no lamp lights up.
Check whether:
•
the washing machine is
plugged in.
•
the wall socket is functioning
correctly (use a table lamp or
similar).
*The washing machine does
not start, but the pilot lamp
is on.
Check whether:
•
the washing machine lid is
properly closed. Open and
close it again.
•
a programme has been
selected.
•
the water tap is open.
*The washing machine
stops during the
programme.
Check whether:
•
the “Rinse Hold” button is
pressed: terminate this option
by pressing the button again.
•
the water tap is open.
•
the pump/foreign body trap is
blocked (see “Cleaning the
Foreign Body Trap”).
•
the Water stop could be
activated (see “Water stop
fault”).
*Insufficient or no water
supply.
Switch off the washing machine
by pressing the
“On/Off”
button
and unplug it.
Check whether:
•
the water tap is fully turned
on, and the water supply
pressure is sufficient.
•
the water inlet hose is kinked.
•
the mesh filter in the water
inlet hose is blocked
(see “Care and maintenance”).
•
the water in the water inlet
hose is frozen.
•
the washing machine has a
safety hose and the safety
valve is open (red indicator in
the safety valve inspection
window). In this case replace it
with a new safety hose.
Reconnect the washing machine.
Press the
“On/Off”
button to
continue with the programme
(do not add detergent for this
programme).
*The washing machine does
not drain out the water.
Switch off the washing machine
by pressing the
“On/Off”
button
and unplug it.
Check whether:
•
the “Rinse Hold” button is
pressed. Terminate this option.
•
the drain hose is kinked
(see “Installation”).
•
the pump impeller is
obstructed (see “Cleaning the
foreign body trap”).
•
the water in the drain hose is
frozen.
If water has remained in the
drum, you can drain it by
following the instructions in the
chapter “Draining residual
water”.
IMPORTANT:
Before draining,
allow the wash water to cool
down.
Reconnect the washing machine.
Press the
“On/Off”
button to
continue with the programme
(do not add detergent for this
programme).
If the fault re-occurs, contact
After-Sales Service
(see “After-Sales Service”)
*Detergent and additive
product residues remain in
dispenser at end of wash.
Check whether:
•
the detergent dispenser is
properly installed and is not
blocked (see “Care and
maintenance”).
•
the mesh filter in the water
inlet hose is not blocked (see
“Care and maintenance”).
*The washing machine
vibrates during the spin
cycle.
Check whether:
•
the washing machine is
levelled and all the feet are
adjusted (see “Installation”).
•
the transport bracket has been
removed. Before starting up
the washing machine, the
transport bracket MUST be
removed (see “Installation”).
*Final spin results are poor.
Note:
•
the washing machine has an
unbalance detection and
correction system. If individual
heavy items are loaded (a
bathrobe, for example), this
system may reduce the spin
speed automatically or
interrupt the spin if it detects
too great unbalance at the
start of the spin, in order to
protect the washing machine.
•
Excessive foam formation may
also prevent spinning.
Check whether:
•
the pump impeller is
obstructed (see “Cleaning the
foreign body trap”).
•
if the laundry is still too wet at
the end of the programme:
possibly add other items of
clothing and repeat the spin
cycle.
•
there is foam on the wash:
repeat a rinse-spin cycle to
eliminate excess of detergent.
