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4 Essentials

• Keeping your business safe
• Receiving your money
• Need to know more?
• Best practice

6 Taking a payment

• Chip and PIN payments
• Contactless payments
• Chip and signature payments
• Magnetic stripe payments
• Mail order and telephone payments
• Refunds
• End of day – banking your payments
• Printing a transaction log
• Changing the till roll

15 Waiters

• Adding a waiter ID and waiter totals

17 Troubleshooting

• Common prompts
• Troubleshooting and more help

18 Important information

• Important safety information from Ingenico Ltd.

3

Troubleshooting

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Содержание iWL250

Страница 1: ...1...

Страница 2: ...please visit barclaycard co uk cardmachinehelp Useful numbers Customer services 0800 161 5343 Authorisation 0800 151 2630 if your business takes payments inside the UK through Barclaycard Payment Sol...

Страница 3: ...l order and telephone payments Refunds End of day banking your payments Printing a transaction log Changing the till roll 15 Waiters Adding a waiter ID and waiter totals 17 Troubleshooting Common prom...

Страница 4: ...e sure you know who has your card machine at all times Fraudsters can sometimes target card machines in order to gather card data The easiest way to keep yourself safe is to make sure that you always...

Страница 5: ...the battery in your card machine as the battery has been designed to only recharge what is required Recharging can take up to 16 hours Caring for your card machine Please protect your card machine fro...

Страница 6: ...ise it will continue to print the receipts 6 5 Follow the instructions on screen and your card machine will print two receipts one for you to give to your customer labelled customer copy and a second...

Страница 7: ...y print a merchant receipt Follow your card machine prompts to complete the transaction 5 If the cardholder requests a receipt at the ready prompt press the button and a customer receipt will be print...

Страница 8: ...d machine prompts to complete the transaction 8 Chip and PIN or contactless should be used whenever possible as they re the most secure ways to take a payment but some cards are set up to request a si...

Страница 9: ...ic stripe inserted into and facing the card machine 3 Follow your card machine prompts to complete the transaction 9 Chip and PIN or contactless should be used whenever possible as they re the most se...

Страница 10: ...is is normally a three digit number on the signature strip on the back of the card then press the button 5 Your card machine may ask you to check the customer s address by entering the postcode Enter...

Страница 11: ...press the button 3 Swipe the customer s card or insert it into your card machine Your card machine will check the card 4 Your card machine may ask if a gratuity has been added If yes press the button...

Страница 12: ...prompt press the button until the system menu is displayed Use the arrow button to highlight the totals option and press the button The end of day banking option will now be highlighted Press the butt...

Страница 13: ...r code code if instructed 4 Your card machine will display an acquirer e g Amex Barclaycard To print a transaction log for this acquirer press the button Otherwise press the button to display the next...

Страница 14: ...carefully and push firmly until it locks 4 While your card machine is displaying the ready screen press and hold the button to ensure that the paper feeds correctly Only paper rolls that are 57mm wide...

Страница 15: ...our card machine will automatically allocate the next available waiter ID this field is limited to 10 characters Key in your waiter s name and press the button EFT WaiterSetup Enter YES Clear NO ADDWA...

Страница 16: ...rd machine or input the supervisor code if instructed 4 Press the button to print the totals 5 Your card machine will ask if you want to reset the waiter totals To reset the waiter totals press the bu...

Страница 17: ...in card details page 7 of this guide NOT AUTHORISED Press Clear The card issuer has declined to authorise the transaction Ask the customer to pay by some other means and press the button REFERRAL B 08...

Страница 18: ...for this card machine only use the appropriate chargers and batteries listed in Ingenico s catalogue do not short circuit the battery do not attempt to remove the battery housing as its components can...

Страница 19: ...switched off and the battery pack removed while on an aircraft If you don t follow the safety rules you may face legal action and be banned from using the network service in the future Explosion area...

Страница 20: ...sed to ensure that they are not being overlooked when entering their PIN code Your card machine must never be put in or left at a location where it could be stolen or replaced with another device Tele...

Страница 21: ...tains batteries they must be disposed of at the appropriate collection points Depending IWL2 series model involved standards are EN 60950 1 2006 According to 2006 95 EC Low Voltage Directive EN 55022...

Страница 22: ...ial Services Register number 122702 Registered in England No 1026167 Registered Office 1 Churchill Place London E14 5HP Barclaycard International Payments Limited trading as Barclaycard is regulated b...

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