background image

Key in Amount

0.00

and then press ENTER

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T–Mobile UK

GPRS

GPRS

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T–Mobile UK

GPRS

GPRS

Insert or Swipe Card

SALE

(or press Cancel key) 

to continue

Key expiry date

SALE

and then press ENTER

14.25

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T–Mobile UK

GPRS

GPRS

Key expiry date

SALE

and then press ENTER

Key in security code

SALE

and then press ENTER

14.25

03/12/2015

TU2 .01.19

T–Mobile UK

GPRS

GPRS

14.25

03/12/2015

TU2 .01.19

T–Mobile UK

GPRS

GPRS

the Post  Code

Key in Numerics from

and then press ENTER

Of The Address

Key in First Five Digits

and then press ENTER

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T–Mobile UK

GPRS

GPRS

Mail order and telephone payments

1   At the ‘ready’ prompt, 

key in the sale amount 

and press the 

button.

2   When the card machine 

asks you to ‘Insert or 

Swipe Card’, key in the 

long card number on the 

front of the card. (This is 

usually 16 digits). Then 

press the 

 button.

3   Key in the card expiry 

date and then press the 

 button. 

When the card machine 

asks ‘is customer 

present?’ press 

 as 

the customer isn’t  

with you.

4   Key in the CV2 code (this 

is normally a three-digit 

number on the signature 

strip on the back of the 

card) then press the 

 button.

5   Your card machine may 

ask you to check the 

customer’s address by 

entering the postcode. 

Enter only the numbers, 

for example if your 

postcode is NN4 7SG then 

enter ’47’. Press the  

 button.

6   If prompted, enter up 

to five numbers from 

the first line of the 

address. For example, Flat 

112a-112b would be ‘11211’. 

Press the 

 button.

Your card machine will 

let you know if the sale is 

approved, and the sale  

will continue as it would 

for a standard Chip and 

PIN transaction.

10

Taking payments when the customer isn’t with you 

can increase the chances of a fraudulent transaction. 

Reduce the risks by reading the advice on  

barclaycard.co.uk/business/retrievals

If the payment is authorised then you know there are sufficient funds on the card. Your card machine will show you an 

‘auth code’ and security message. The security message will let you know how much of the data that you’ve entered 

matches what was expected. It’s your choice whether to accept the transaction or decline it if you aren’t happy with the 

cardholder’s identity.

Contact

information

Contents

Essentials

Taking a 

payment

Waiters

Troubleshooting

Important

information

Содержание iWL250

Страница 1: ...1...

Страница 2: ...please visit barclaycard co uk cardmachinehelp Useful numbers Customer services 0800 161 5343 Authorisation 0800 151 2630 if your business takes payments inside the UK through Barclaycard Payment Sol...

Страница 3: ...l order and telephone payments Refunds End of day banking your payments Printing a transaction log Changing the till roll 15 Waiters Adding a waiter ID and waiter totals 17 Troubleshooting Common prom...

Страница 4: ...e sure you know who has your card machine at all times Fraudsters can sometimes target card machines in order to gather card data The easiest way to keep yourself safe is to make sure that you always...

Страница 5: ...the battery in your card machine as the battery has been designed to only recharge what is required Recharging can take up to 16 hours Caring for your card machine Please protect your card machine fro...

Страница 6: ...ise it will continue to print the receipts 6 5 Follow the instructions on screen and your card machine will print two receipts one for you to give to your customer labelled customer copy and a second...

Страница 7: ...y print a merchant receipt Follow your card machine prompts to complete the transaction 5 If the cardholder requests a receipt at the ready prompt press the button and a customer receipt will be print...

Страница 8: ...d machine prompts to complete the transaction 8 Chip and PIN or contactless should be used whenever possible as they re the most secure ways to take a payment but some cards are set up to request a si...

Страница 9: ...ic stripe inserted into and facing the card machine 3 Follow your card machine prompts to complete the transaction 9 Chip and PIN or contactless should be used whenever possible as they re the most se...

Страница 10: ...is is normally a three digit number on the signature strip on the back of the card then press the button 5 Your card machine may ask you to check the customer s address by entering the postcode Enter...

Страница 11: ...press the button 3 Swipe the customer s card or insert it into your card machine Your card machine will check the card 4 Your card machine may ask if a gratuity has been added If yes press the button...

Страница 12: ...prompt press the button until the system menu is displayed Use the arrow button to highlight the totals option and press the button The end of day banking option will now be highlighted Press the butt...

Страница 13: ...r code code if instructed 4 Your card machine will display an acquirer e g Amex Barclaycard To print a transaction log for this acquirer press the button Otherwise press the button to display the next...

Страница 14: ...carefully and push firmly until it locks 4 While your card machine is displaying the ready screen press and hold the button to ensure that the paper feeds correctly Only paper rolls that are 57mm wide...

Страница 15: ...our card machine will automatically allocate the next available waiter ID this field is limited to 10 characters Key in your waiter s name and press the button EFT WaiterSetup Enter YES Clear NO ADDWA...

Страница 16: ...rd machine or input the supervisor code if instructed 4 Press the button to print the totals 5 Your card machine will ask if you want to reset the waiter totals To reset the waiter totals press the bu...

Страница 17: ...in card details page 7 of this guide NOT AUTHORISED Press Clear The card issuer has declined to authorise the transaction Ask the customer to pay by some other means and press the button REFERRAL B 08...

Страница 18: ...for this card machine only use the appropriate chargers and batteries listed in Ingenico s catalogue do not short circuit the battery do not attempt to remove the battery housing as its components can...

Страница 19: ...switched off and the battery pack removed while on an aircraft If you don t follow the safety rules you may face legal action and be banned from using the network service in the future Explosion area...

Страница 20: ...sed to ensure that they are not being overlooked when entering their PIN code Your card machine must never be put in or left at a location where it could be stolen or replaced with another device Tele...

Страница 21: ...tains batteries they must be disposed of at the appropriate collection points Depending IWL2 series model involved standards are EN 60950 1 2006 According to 2006 95 EC Low Voltage Directive EN 55022...

Страница 22: ...ial Services Register number 122702 Registered in England No 1026167 Registered Office 1 Churchill Place London E14 5HP Barclaycard International Payments Limited trading as Barclaycard is regulated b...

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