barclaycard iWL250, Инструкция по эксплуатации

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Card machine display prompt Possible causes What to do
CALL AUTH CENTRE
• 0800 151 2630
*
(if your business
takes payments inside of the UK
– Barclaycard Payment Solutions)
• 0818 205272
*
(if your business takes
payments in Ireland, or outside of the
UK – Barclaycard International Payments )
Assistance required. Call the authorisation centre on the number displayed by your card machine. Once
you’ve spoken to the authorisation centre, press the button and follow the prompts
displayed by your card machine.
CALL HELPDESK
0800 161 5343
*
Assistance required. Please contact your helpdesk on the number displayed by your card machine.
FAULTY CARD
Insert or swipe card again
The card isn’t inserted into the card machine
or hasn’t been swiped correctly.
Insert or swipe the card again. If the problem persists, press the button and key in
card details (page 7 of this guide).
NOT AUTHORISED
Press Clear
The card issuer has declined
to authorise the transaction.
Ask the customer to pay by some other means and press the button.
REFERRAL B
0800 151 2630
*
(Barclaycard Payment Solutions)
0818 205272
*
(Barclaycard International Payments)
Assistance required. Call the authorisation centre on the number displayed by your card machine. When your
call is answered, please quote referral B.
ROUTINE CHECK
Insert or swipe
Occasionally the card will require an
additional routine security check.
Process the card as a Chip and PIN transaction.
Unable to connect Possible loss of GPRS signal.
Switch the terminal off and on again by pressing the
button and the
button at the
same time. Once your card machine has switched off, press the
button to restart it
and allow two minutes for the signal to establish itself.
*
Call charges apply.
Problems using your card machine?
17
Contact
information
Contents Essentials
Taking a
payment
Waiters
Troubleshooting
Important
information