22
Smart Pro, Smart & Secure
installation instructions
20. Troubleshooting
Flashes Issue
Remedy
x 2
PE is preventing door from moving
Clear away any obstructions. Test Door. If unable to move
the door and suspect beam is faulty, enter Safety Beam
Emergency Close by pressing and holding a pre-coded
button on transmitter for more than five seconds and the
door will start closing.
x 3
Wireless LOCK battery is low
Change LOCK battery
x 4
Wireless PE battery is low
Change PE Battery
x 5
Wireless LOCK is not unlocked and preventing door
moving
Check LOCK, test by pressing emergency release button on
the lock and then test door operation.
x 6
Maintenance is due after pre-set number of cycles.
Contact dealer to arrange service.
x 7
Backup battery is faulty
Contact 1300 769 850 within Australia for assistance
x 8
Door has hit an obstruction
Clear away any obstructions and test door opens/
closes correctly. (If door is damaged, contact your door
professional)
x 9
Motor has overloaded or stalled
Check the doors operation by disengaging the motor and
ensuring the door runs smoothly. If necessary make door
adjustments or contact your door professional.
x 10 Battery backup activated - mains power is off
Main light will flash (3) three times at the start of the cycle
to indicate opener is running from battery backup and 10
flashes at the end of cycle. Check power supply. Battery
can be shut down by holding STOP/SET button for 10 secs.
Flashes
FAULT
x 2
or x 3
Failed while profiling door after setting limits. Can be
caused by any event which cause door to stop. For
example P.E beam being blocked on closing, hit an
obstruction, etc. Also can occur if battery is activated.
x 4
or x 5
Position Fault
x 6
Motor driving in wrong direction
x 7
Memory fault
x 8
Motor current sensor fault.
x 9
Motor drive fault
1. Has anything happened since the opener
last operated OK, e.g. a storm, a jolt to the
door etc.?
2. What is the current light status on the
opener?
3. Manually disengage the door
(Section 18). How easy is it to manually
open and close the door?
4. What model is the opener? (Model no.
information is located at the rear of the
opener)
5. Who installed the opener? (Dealer details
should be on a sticker on the back of your
garage door)
6. When was it installed? (If known)
Main Light = FAULT Status Indicator (when MODE is on):
When MODE is ON, light flashes indicated number of
times. When first triggered, the beeper will sound the
indicated number of beeps. Attempting to operate
the door will result in the beeps being heard again.
The below table identifys the issues and remedies.
Main Light = Service / Warning Indicator:
Requirements for a service and user warnings are indicated after operation by the main light repeatably
flashing OFF a number of times followed by a pause. When the alert is first triggered the beeper will also sound
The below table identifys the issues and remedies.
If You Need a Service Call
If the opener needs a service please call the
dealer who installed the garage door opener
(their contact details are usually on a sticker
on the back of your garage door). For product
assistance contact 13 62 63 within Australia.
BEFORE CALLING
you should have the
following information to assist in providing the
appropriate service:
Accessories (Auto-Lock, PE beam, Battery Backup etc):
Refer to Section 14 for tips, solutions and information on
accessories.
