Balcrank
®
Corporation
Weaverville, NC 28787
800-747-5300
800-763-0840 Fax
www.balcrank.com
SERVICE BULLETIN SB1078
Revision C - 09/10
832179
Revision Log:
Rev. A - Added new O-ring and Tube Part Numbers (page
9; #’s 34 & 35)
Rev. C - Added models 1110-008 & 1160-003
Balcrank Lubrication Equipment Warranty Statement
All Balcrank equipment sold by authorized Balcrank distributors is warranted to their original customer to be free from defects in materi-
als and workmanship for a period of one year from the date of sale to that customer. Selected Balcrank equipment carries warranty terms
for a more extended period as defined in the Balcrank Lubrication Equipment & Accessories User Price List, wherein a “lifetime” warranty
represents a warranty period of thirty years. Within the initial one-year warranty period, Balcrank will repair or replace all Balcrank equip-
ment determined by Balcrank to have defective materials or workmanship. For equipment carrying more extended warranties, Balcrank
will repair or replace the product including parts and labor during the first full year and will provide parts only for the remainder of the war
-
ranty period.
This warranty applies only to equipment installed and operated according to applicable Balcrank Service Bulletins and Installation Instruc-
tions.
Any equipment claimed to be defective must be returned, freight prepaid, to an Authorized Balcrank Service Center (ASC). Upon receiv-
ing candidate warranty equipment from a customer, ASC will: 1) diagnose to determine the warrantable condition of the equipment, 2)
submit, prior to repair or replacement, a request to Balcrank for warranty authorization, then 3) in cooperation with Balcrank, proceed with
repair locally or forward the equipment to Balcrank and obtain replacement. If the part(s) or equipment items are found defective upon
inspection by Balcrank, they will be repaired or replaced, and then will be returned to the ASC. If Balcrank finds the claimed part(s) or
equipment not to be defective, the ASC will receive written authorization from the original customer, and then repair them for a reasonable
charge to the customer, which will include all applicable parts, labor, and return transportation costs.
Optionally, the customer may submit certain eligible products directly to Balcrank for warranty return by using Balcrank Lubrication Equip-
ment Direct Service Warranty Procedure. Eligible products are defined in the Balcrank Lubrication Equipment & Accessories User Price
List. Refer to the Balcrank web site www.balcrank.com for a copy.
Any equipment returned to Balcrank must have the Warranty Service Claim number (WSC#) clearly marked on the outside of the carton.
Balcrank’s sole responsibility is for defects in material and workmanship, and Buyer’s sole and exclusive remedy hereunder, shall be
limited to repair or replacement of the defective part or equipment.
This warranty does not cover, nor shall Balcrank be liable for repair or replacement of parts or equipment resulting from general wear and
tear through use, or damage or failure caused by improper installation, abuse, misapplication, abrasion, corrosion, insufficient or improper
maintenance, negligence, accident, alteration, or substitution of non-Balcrank parts.
Furthermore, the Warranty for Lubrication Equipment and Accessories does not cover the following specific conditions:
• Failure or damage to equipment caused by dirt or debris in compressed air lines and fluid lines. This includes, but is not
limited to, clogged inlet filters, strainers, or regulators; fluid meters; control handles; fluid tips; and valves.
• Failure of normal wear parts including but not limited to: o-rings, packings, seals and valves unless originally improperly
installed by the factory.
• Products placed in applications for which their use was not intended. Examples include but are not limited to Lubricant pump
being used to pump solvents, or placing equipment intended strictly for indoor use outdoors
• Damage to equipment resulting from operation above and beyond Balcrank’s recommendations.
• Leaks at air and fluid fittings and connections.
• Damage caused by thermal expansion whenever adequate pressure relief was not included in the system.
• Loose suction tubes on pumps.
• Incorrect hose reel spring tension, requiring adjustment.
THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FIT-
NESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL BALCRANK BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, OR
OTHER DAMAGES OF SIMILAR NATURE, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST PRODUCTION, PROPERTY
DAMAGE, PERSONAL INJURY, WHETHER SUFFERED BY BUYER OR ANY THIRD PARTY, IRRESPECTIVE OF WHETHER CLAIMS
OR ACTIONS, LEGAL OR EQUITABLE, FOR SUCH DAMAGES ARE BASED UPON CONTRACTS, WARRANTY, NEGLIGENCE,
STRICT LIABILITY, OR OTHERWISE. ANY CLAIM OR ACTION FOR BREACH OF WARRANTY MUST BE BROUGHT WITHIN TWO (2)
YEARS FROM THE DATE OF SALE TO THE ORIGINAL CUSTOMER.
