27
4-3 TROUBLESHOOTING
Do not attempt to use tools or other items to repair your printer in the event of problems. You risk causing irreparable damage.
4-3a Printing Problems
Printing won't launch
Check the driver
Check that there is a driver for your printer in the system parameters.
Check that the printer is selected as the default printer.
Check the printer's power supply
Check that the power cable is correctly connected to the printer and to a working electrical socket.
Check that the printer is on and that the control button is lit.
Make sure you are using the power supply unit supplied with the printer.
Check the USB cable
Check that the printer is connected to your computer via the USB cable.
Check the ribbon
Check that the ribbon is fi tted correctly and that the cover is closed.
Check the cards
Check that there are cards in the card feeder.
Check that no cards are jammed in the printer.
Print a test card
See elsewhere in this section for the procedure to be followed.
Nothing is printed on the card
Check the ribbon
Check that the ribbon is not fi nished or damaged. Replace it or re-install it if necessary.
The print head may be damaged
Print a test card.
If the test card does not print, contact Badgy technical support or visit the website
www.badgy.com.
