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Appendix A Frequently Asked Questions
I have done a diagnostics test of my modem and there is
nothing wrong with it. However, when I use a communication
software, there seems to be an error. Why ?
Try to use Microsoft Fax to fax a document. If the sending of fax is
successful, then the fax function of your modem is working fine. Try
to use Hyperterminal to dial up a BBS. If the connection is
successful, then the data function of your modem is working fine. Try
exiting the communication software and running it again.
The modem hangs up when an incoming call is received.
Disable the Call Waiting function for the Online Service, Internet
Connection and/or communication software you are using.
When I tried to dial out, the system gave me an error message
saying No Dial Tone.
Check the Telephone Cable connection. If necessary, connect to a
Telephone and check for the Off Hook Dial tone. If there is no Dial
Tone, most probably there is some problem with your telephone cable
line.
There are incomprehensible characters appearing on the
screen.
The data, parity and stop bit settings are incorrect. Try using the
default values or checked with your ISP. Check to see if Hardware or
Software Flow control is enabled in your Modem Properties.
