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Appendix A Frequently Asked Questions
While testing the modem, the system gave an error message
saying that it was unable to open the COM port.
Make sure you have closed all the communication software (e.g.
Hyperterminal,Dial-up Networking, etc.) when you are doing the
diagnostics test.
However, if there is no communication software running, do the
following :
i. From the Windows
®
95/98 task bar, click the Start button.
ii. Select Settings and then click on Control Panel
iii. Double-click the System icon.
iv. Click the Device Manager tab.
v. Check whether there is any yellow exclamation mark or
Duplicated hardware entries on the modem device. If yes, remove
the modem devices.
Restart Windows and the system will detect the modem again.
Reinstall the modem drivers.
Why does my modem always connect at 33.6Kbps but not
56Kbps ?
Check with your internet Service Provider (ISP) to ensure that it
supports 56Kbps connection.
Check the Device Manager to see if you have installed the correct
installation script files for this Modem. You should be seeing
EM6800 56K External Modem under the Modem Class.
If you see Standard Modem, then you must have installed the
Default Windows Installation scripts files. The maximum connection
speed is 33.6kbps for Standard Modem.
If you see some other names, then you have installed the wrong files
for your Modem.
Please refer to the FAQ: How can I update my present (Incorrect)
Modem Driver Files to EM6800 56K External Modem" ? on how
to remove or update your Modem Driver files.
