RADIO TROUBLESHOOTING
AXTC SERIES
REV
. 6/13/19
© COPYRIGHT 2019 METRA ELECTRONICS CORPORATION
Integrate •
AxxessInt
erfaces.com
Alpine
1.
Unplug the 3.5mm jack from the radio, reset and reprogram the interface, then plug the 3.5mm jack
back into the SWC input labeled
REM
.
2.
Some Alpine radios have a feature that changes SWC* from the back to the front, and vice-versa. If the
radio has this feature, make sure SWC is on the rear setting. If the setting is on the rear, turn it to the
front, then back to the rear.
* Labeled
remote
in the
Alpine
manual
Kenwood
1.
Make sure the interface’s LED feedback shows
Kenwood
. If it shows
JVC
instead, reference the
Changing Radio Type
document to change the radio type to
Kenwood
.
2.
If the interface’s LED feedback shows
Alpine
, this could mean the wrong wire used from the radio, or a bad
3.5mm jack.
Kenwood
radios use a
Blue/Yellow
wire for SWC. If the radio is connected properly, remove the
3.5mm Adapter
and wire the radio directly to the interfaces’s “skinny”
Red
wire within the 3.5mm jack.
3.
Some
Kenwood
radios have a feature called
Remote Sensor
which disables SWC. If the radio has this
feature, make sure it’s turned on. If it’s turned on, turn it off, then back on.
Parrot
1.
AX-SWC-PARROT
(sold separately) is required. The software in the radio must be rev. 2.1.4 or higher.
Pioneer / Sony
1.
If the SWC buttons are out of order, this could be caused by the 3.5mm jack not be seating properly, or
residue on the contacts. Clean the contacts, then plug the 3.5mm jack firmly back into the radio. Add a
stress loop on the cable to prevent the 3.5mm jack from slipping out.
2.
If anything is prohibiting the 3.5mm jack from seating all the way in such as a heatsink, lightly trim away
some of the plastic from the 3.5mm jack as needed.
3.
SWC input for
Pioneer
is labeled
W/R
. SWC input for
Sony
is a blue 3.5mm input labeled
REMOTE
.
General Radio (with wire for SWC)
1.
Make sure the correct wire is used from the 3.5mm Adapter.
a)
Brown
is for Key-A or SWC-1.
b)
Brown/White
is for Key-B or SWC-2*
* Disregard if not applicable
3.5mm Adapter
2.
Make sure SWC is programmed within the radio menu. Refer to the manual provided with the radio,
or contact the radio Manufacturer for any questions regarding this process
Radio
Specific
Troubleshooting
Continued on the next page
