AXIS Q6055-E PTZ Dome Network Camera
Troubleshooting
Troubleshooting
How to reset to factory default settings
Important
Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.
To reset the product to the factory default settings:
1. Press and hold the control button and the power button for 15–30 seconds until the status LED indicator flashes amber.
See
Product overview
.
2. Release the control button but continue to hold down the power button until the status LED indicator turns green.
3. Release the power button and assemble the product.
4. The process is now complete. The product has been reset to the factory default settings. If no DHCP server is available on
the network, the default IP address is
192.168.0.90
5. Using the installation and management software tools to assign an IP address, set the password and access the video
stream.
How to check the current firmware
Firmware is the software that determines the functionality of network devices. One of your first actions when troubleshooting a
problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular
problem.
To check the current firmware:
1. Go to the product’s webpage.
2. Click on the help menu.
3. Click
About
.
How to upgrade the firmware
Important
Preconfigured and customized settings are saved when the firmware is upgraded (provided that the features are available in
the new firmware) although this is not guaranteed by Axis Communications AB.
Note
When you upgrade the product with the latest firmware, the product receives the latest functionality available. Always read
the upgrade instructions and release notes available with each new release before upgrading the firmware. To find the latest
firmware and the release notes, go to
axis.com/support/firmware
1. Download the latest firmware file to your computer, available free of charge at
axis.com/support/firmware
2. Log in to the product as an administrator.
3. Go to
Settings > System > Maintenance
in the product’s webpage and follow the instructions.
4. The upgrade takes a while, don't break the power to the product. When the upgrade is finished, the product restarts
automatically.
12
