Axis M5013-V PTZ, Руководство пользователя, Страница: 48 / 52

AXIS M5014–V PTZ Dome Network Camera
Troubleshooting
Lower frame rate than
expected See Performance Considerations, on page 51 .
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
key frames .
Lower the image resolution.
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
product. See
Technical Specifications, on page 49 .
Video and image problems, general
Image unsatisfactory Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
Setup > Video & Audio > Camera Settings .
Motion Detection triggers unexpectedly
Changes in luminance Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.
No audio
Incorrect setup Check the sound card in the computer. Ensure that mute is not selected and that the volume
settings are correct.
Check that Enable audio support is selected under Setup > System Options > Security > Audio
Support
.
Check that the correct
Audio Input
source is selected under
Setup > Video & Audio > Audio
Settings .
Poor audio quality
Stuttering Reduce the number of listeners and viewers. Decrease image resolution and compression.
Storage and disk management problems
Video cannot be recorded
Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted Reformat the SD card and then click Mount.
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