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AXIS M5014–V PTZ Dome Network Camera

Troubleshooting

The IP address has been
changed by DHCP

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has
been changed, use AXIS IP Utility or AXIS Camera Management to located the product on the
network. Identify the product using its model or serial number, or by the DNS name (if the name
has been configured).

If required, a static IP address can be assigned manually. For instructions, see the Installation and
Management Software CD or the document

Assign an IP Address and Access the Video Stream

on

Axis Support web at www.axis.com/techsup

Certificate error when using
IEEE 802.1X

For authentication to work properly, the date and time settings in the Axis product should be
synchronized with an NTP server. See

Date & Time, on page 35

.

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
feature which will attempt to automatically configure the router to allow access to the Axis
product, see

NAT traversal (port mapping) for IPv4, on page 39

. The router must support UPnP

TM

.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from

System Options > Network > TCP/IP >

Basic

.

Problems with streaming H.264

Problems with AXIS Media
Control (

Internet Explorer

only

)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the
client

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
Control Panel (streaming tab). See

AXIS Media Control (AMC), on page 13

.

In the AMC Control Panel, select the H.264 tab and click

Set to default H.264 decoder

.

Check that RTSP is enabled under

System Options > Network > TCP/IP > Advanced

.

Multicast H.264 only
accessible by local clients

Check if your router supports multicasting, or if the router settings between the client and the
product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264
displayed in the client

Check with your network administrator that the multicast addresses used by the Axis product
are valid for your network.

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional
ActiveX component
restricted or prohibited

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

Setup > Live View Config

and select Java applet under

Default viewer

.

Poor rendering of H.264
images

Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer’s website.

Color saturation is different
in H.264 and Motion JPEG

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
information.

47

Содержание M5013-V PTZ

Страница 1: ...USER MANUAL AXIS M5014 V PTZ Dome Network Camera...

Страница 2: ...enters Corporation SD SDHC and SDXC are trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Also miniSD microSD miniSDHC microSDHC microSDXC are all trademark...

Страница 3: ...ardous substances in electrical and electronic equipment RoHS China This product complies with the requirements of the legislative act Administration on the Control of Pollution Caused by Electronic I...

Страница 4: ...Config 21 PTZ Pan Tilt Zoom 23 Preset Positions 23 OSDI Zones 23 Advanced 24 Control Queue 24 Detectors 25 Motion Detection 25 Audio Detection 26 Applications 27 Application Licenses 27 Install Appli...

Страница 5: ...Network Camera Hardware Overview Hardware Overview M E M O R Y C A R D 1 2 3 6 5 4 1 Control button 2 SD card microSDHC slot 3 Part number P N Serial number S N 4 Network connector PoE 5 Status LED in...

Страница 6: ...Z Dome Network Camera Hardware Overview 1 2 3 4 1 Chassis 2 Elastic pad 3 Dome 4 Cover Connectors For technical specifications see page 49 Network connector RJ45 Ethernet connector Supports Power over...

Страница 7: ...Control button The control button is used for Resetting the product to factory default settings See page 44 Connecting to an AXIS Video Hosting System service See page 37 To connect press and hold the...

Страница 8: ...or host name of the Axis product in the browser s Location Address field To access the product from a Macintosh computer Mac OS X click on the Bonjour tab and select the product from the drop down li...

Страница 9: ...text Transfer Protocol over SSL is a protocol used to encrypt traffic between web browsers and servers The HTTPS certificate ensures encrypted exchange of information See HTTPS on page 39 The default...

Страница 10: ...page 18 The Manual Trigger button is used to trigger an action rule from the Live View page For information about how to configure and enable the button see Manual Trigger on page 10 Click Snapshot to...

Страница 11: ...Control Panel Enable this button from Live View Config Viewer Settings AMC Audio Controls AMC audio buttons control the speakers connected to the client computer The buttons are only visible when aud...

Страница 12: ...pan and tilt the camera view or click on a position on the bar to steer the camera view to that position Zoom bar Use the arrows to zoom in and out or click on a position on the bar to zoom to that po...

Страница 13: ...maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some images are dropped Mult...

Страница 14: ...the Axis product in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when re...

Страница 15: ...accessed in the following ways VAPIX Application Programming Interface API For more information visit www axis com developer Windows Media Player supports simplex audio The following paths can be used...

Страница 16: ...ew page Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the s...

Страница 17: ...s in an area of the image The pixel counter is useful in situations where there is a requirement that the image is a certain size for example in face recognition The pixel counter can be accessed from...

Страница 18: ...mage activity but in this case cannot frame rate and image quality are affected negatively To partly compensate for this it is possible to prioritize either frame rate or image quality Not setting a p...

Страница 19: ...ompensation Enable this option if a bright spot of light for example a light bulb causes other areas in the image to appear too dark Exposure zones This settings determines which part of the image is...

Страница 20: ...is at a good level Yellow the signal is becoming distorted Red the signal is distorted Use the Encoding option to select digital audio encoding format AAC requires a license for both encoding and deco...

Страница 21: ...e 21 Viewer Settings See page 22 Action Buttons These are the buttons described in Controls on the Live View Page on page 10 User Defined Links See page 22 Default Viewer for Browsers From Live View C...

Страница 22: ...XIS Media Control AMC or the QuickTime viewer toolbar under the video image in your browser H 264 decoder installation The administrator can disable installation of the H 264 decoder included with AXI...

Страница 23: ...able The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of time Enter the length of time in the Return to home when inacti...

Страница 24: ...ue The administrator can set up a queue for PTZ controllers from PTZ Control Queue Once set up the PTZ Control Queue buttons appear in the Live View page offering one viewer exclusive control for a li...

Страница 25: ...and start recording For more information see Setting Up an Action Rule on page 30 Note Using the motion detection feature may decrease the product s overall performance Set Up Motion Detection Window...

Страница 26: ...or movements use several small motion detection windows rather than one large window and select a low object size To avoid triggering on small objects select a high object size While monitoring an ar...

Страница 27: ...mentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application Fo...

Страница 28: ...Z Dome Network Camera Applications If the Axis product is reset to factory default installed applications and their settings are removed For information about factory default see Reset to Factory Defa...

Страница 29: ...date actions during product installation and configuration PTZ Moving trigger the rule when the camera view moves due to a PTZ operation This can for example be used as an additional condition to prev...

Страница 30: ...share if there is movement in the camera s field of view Set up motion detection and add a network share 1 Go to Detectors Motion Detection and configure a motion detection window see page 25 2 Go to...

Страница 31: ...Recipients and click Add 2 Enter a descriptive name 3 Select a recipient Type 4 Enter the information needed for the recipient type 5 Click Test to test the connection to the recipient 6 Click OK Sche...

Страница 32: ...currence pattern 3 Click OK To use the recurrence in an Action Rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop...

Страница 33: ...tamped with the date and time they were downloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matr...

Страница 34: ...vantage of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating...

Страница 35: ...the box to enable IEEE 802 1X and click Save Certificates CA Certificate The CA certificate is used to validate the identity of the authentication server Enter the path to the certificate directly or...

Страница 36: ...he IP address automatically via DHCP The IPv4 settings are configured under System Options Network TCP IP Basic DHCP Dynamic Host Configuration Protocol allows network administrators to centrally mana...

Страница 37: ...are CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www axis com techsup Note To open a command prompt in Windows open the Start menu and type cmd in the Run...

Страница 38: ...optional and will be used if the primary is unavailable NTP Configuration NTP Network Time Protocol is used to synchronize the clock times of devices in a network The NTP settings are configured unde...

Страница 39: ...n a NAT router on your network using UPnPTM Note that UPnPTM must be enabled in the product see System Options Network UPnP Use manually selected NAT router Select this option to manually select a NAT...

Страница 40: ...numbers for the primary and secondary mail servers in the fields provided A From email address is also required If the mail server requires authentication check Use authentication to log in to this se...

Страница 41: ...operating systems and clients that support this protocol Bonjour can be disabled under System Options Network Bonjour Storage SD Card NOTICE NOTICE NOTICE To prevent corruption of recordings the SD ca...

Страница 42: ...be used 5 If required select The share requires login and enter the user name and password 6 Click Connect To clear all recordings and data from the Axis product s folder on the designated share click...

Страница 43: ...all failed attempts to access the product The Access Log can also be configured to list all connections to the product see below Server Report Provides information about the product status in a pop up...

Страница 44: ...default settings 1 Disconnect power from the product 2 Press and hold the control button and reconnect power See Hardware Overview on page 5 3 Keep the control button pressed for about 15 30 seconds...

Страница 45: ...is website at www axis com techsup 2 Go to Setup System Options Maintenance in the products web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade After start...

Страница 46: ...address intended for the product and the IP address of the computer used to access the product are located on different subnets you will not be able to set the IP address Contact your network administ...

Страница 47: ...th AXIS Media Control Internet Explorer only To enable the updating of video images in Internet Explorer set the browser to allow ActiveX controls Also make sure that AXIS Media Control is installed o...

Страница 48: ...era Settings Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image This means that if there are sudden changes in the lighting moti...

Страница 49: ...ame rate and bandwidth VBR CBR H 264 Video Image settings Manual shutter time compression color brightness sharpness contrast white balance exposure control exposure zones backlight compensation fine...

Страница 50: ...n management and maintenance AXIS Camera Management tool on CD and web based configuration Configuration of backup and restore Firmware upgrades over HTTP or FTP firmware available on www axis com Cas...

Страница 51: ...er High image resolution and or lower compression levels result in images containing more data Bandwidth affected Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected...

Страница 52: ...User Manual Ver M2 2 AXIS M5014 V PTZ Dome Network Camera Date April 2013 Axis Communications AB 2013 Part No 51512...

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