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AXIS P3301/AXIS P3304

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the network camera. One of your first actions when troubleshooting
a problem should be to check the current firmware version. The latest version may contain a correction that fixes your
particular problem. The current firmware version in your camera is displayed on the page

Setup > Basic Setup

or under

About.

Upgrading the Firmware

When you upgrade your camera with the latest firmware from the Axis Web site, your camera receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release, before updating the
firmware.

Note:

Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in
the new firmware) although this is not guaranteed by Axis Communications. Always read the instructions and release
notes available with each new release, before upgrading the firmware.

1. Save the firmware file to your

computer. The latest version of the
firmware is available free of charge
from the Axis website at

www.axis.com/techsup

2. Go to

Setup > System Options >

Maintenance

in the camera’s web

pages.

3. In the

Upgrade Server

section,

browse to the desired firmware file
on your computer. Click

Upgrade

.

Notes:

• If you are upgrading from firmware 5.01

you must first upgrade to firmware 5.09
before you upgrade to 5.10.

• After starting the upgrade process, always wait at least 5-10 minutes before restarting the camera, even if you

suspect the upgrade has failed.

• Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user.
• The AXIS Camera Management software tool can be used for multiple upgrades. Please see the Axis website at

www.axis.com for more information.

Emergency Recovery Procedure

If power or the network connection to the camera is lost during the upgrade, the process fails and the unit becomes
unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial
number is found on the label attached to the bottom of the camera.

1.

UNIX/Linux

- From the command line, type the following:

arp -s <IP address of camera> <serial number> temp

ping -s 408 <IP address of camera>

Windows

- From a command/DOS prompt, type the following:

arp -s <IP address of camera> <serial number>

ping -l 408 -t <IP address of camera>

2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3. Open a browser and type in the camera’s IP address. In the page that appears, use the

Browse

button to select the

upgrade file to use, for example, axisp3301.bin. Then click the Load button to restart the upgrade process.

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Содержание AXIS P3304-V

Страница 1: ...USER S MANUAL AXIS P3301 Fixed Dome Network Camera AXIS P3301 V Fixed Dome Network Camera AXIS P3304 Fixed Dome Network Camera AXIS P3304 V Fixed Dome Network Camera ...

Страница 2: ...ttp www axis com patent htm and one or more additional patents or pending patent applications in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information This product contains source code copyright Apple Computer Inc under the terms of Apple Public Source License 2 0 see http www opensource apple com...

Страница 3: ...o Stream 14 Stream Profiles 16 Overlay Image 17 Privacy mask 18 Audio Settings 18 Live View Config 20 Layout 20 PTZ 22 Preset Positions 22 Guard Tour 23 Advanced 23 Applications 24 Application Packages 24 Events 25 Event Servers 25 Event Types 25 Port Status 30 System Options 31 Security Users 31 Ports Devices 38 LED Settings 38 Maintenance 38 Support 38 The I O Terminal Connector 41 Pinout and In...

Страница 4: ...with progressive scan providing crisp and clear images of both illuminated and dark areas Unobtrusive and compact design The vandal resistant AXIS P3301 V AXIS P3304 V and tamper resistant AXIS P3301 AXIS P3304 are fixed domes specif ically adapted for unobtrusive video surveillance in exposed indoor environments Intelligent video capabilities AXIS P3301 AXIS P3304 Network Cameras offer intelligen...

Страница 5: ...r supply excl Weight AXIS P3301 V 580g 1 28 lb power supply excl Weight AXIS P3304 435g 0 96 lb power supply excl Weight AXIS P3304 V 590 g 1 30 lb power supply excl Cover plates Network indicator LED Status indicator LED Control button Power connector Network connector Power indicator LED Audio out Audio in Microphone 16mm cable conduit not supplied fitted to AXIS P3301 AXIS P3304 I O terminal co...

Страница 6: ...rophone or for a line in mono signal a stereo signal from line in uses the left channel Serial Number Label the serial number may be required during installation Control Button press this button until the status LED blinks green to install the camera using an AVHS service see page 34 or the AXIS Internet Dynamic DNS Service described on page 35 To restore the factory default settings using the con...

Страница 7: ...r license for viewing H 264 video streams This is automatically installed with AMC The administrator can disable the installation of the H 264 decoder to prevent installation of unlicensed copies Access from a browser 1 Start a browser Internet Explorer Firefox 2 Enter the IP address or host name of the camera in the Location Address field of your browser To access the camera from a Macintosh comp...

Страница 8: ...tions Network TCP IP Advanced For more information please see NAT traversal port mapping for IPv4 on page 35 See also the AXIS Internet Dynamic DNS Service at www axiscam net For technical notes on this and other topics visit the Axis Support web at www axis com techsup Setting the root password over a secure connection To gain access to the product the password for the default administrator user ...

Страница 9: ...ecure the camera s position 4 Turn the image balance ring to set the horizontal position 5 Open the Focus Adjustment page in the web interface under Basic Setup Focus and follow the on screen instructions Use the image window to adjust the focus and zoom To set the focus and zoom loosen the zoom and focus pullers counterclockwise and rotate the rings Lock the focus and zoom pullers in position by ...

Страница 10: ...apshot button saves a snapshot of the video image currently on display Right click on the video image to save it in JPEG format on your computer This button is primarily intended for use when the AMC viewer toolbar is not available AXIS Media Control The AMC viewer toolbar AXIS Media Control is available in Microsoft Internet Explorer only See AXIS Media Control AMC on page 13 for more information...

Страница 11: ...op audio transmission Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the mouse pointer Click the Center mode button and click on a position in the image to center the camera view on that position Pan Tilt and Zoom bars Clicking a position directly on the bar moves the camera view directly to the new posi tion in one smooth movement Clickin...

Страница 12: ...licenses contact your Axis reseller Unicast RTP This unicast method RTP over UDP should be your first consideration for live unicast video especially when it is important to always have an up to date video stream even if some images are dropped Unicasting is used for video on demand broadcasting so that there is no video traffic on the network until a client connects and requests the stream Note t...

Страница 13: ... camera is to use the AXIS Media Control AMC in Microsoft Internet Explorer in Windows Alternative methods of accessing the video stream Video images from the network camera can also be accessed in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as ...

Страница 14: ...eam settings are separated into 4 different tabs Image Audio H 264 MJPEG Image Image Appearance Use these settings to modify the image resolution and compression Setting the compression level affects the image quality and the amount of bandwidth required the lower the compression the higher the image quality with higher bandwidth requirements The image can also be mirrored reversed and rotated See...

Страница 15: ...tting the GOV length to a higher value saves considerably on bandwidth but may have an adverse effect on image quality Bit Rate Control The bit rate can be set as Variable Bit Rate VBR or Constant Bit Rate CBR VBR adjusts the bit rate according to the image complexity using up bandwidth for increased activity in the image and less for lower activity in the monitored area CBR allows you to set a fi...

Страница 16: ...cribing its usage and or purpose The profiles can be accessed from the Live View page To add a new stream profile click Add to bring up the Stream Profile Settings panel Choose a descriptive name and enter a description for your profile Choose the form of Video encoding you wish to use from the drop down list H 264 Also known as MPEG 4 Part 10 This is the new generation compression standard for di...

Страница 17: ...sible when the Exposure control setting is set to Automatic Exposure Settings Configure the exposure settings to suit the image quality requirements in relation to lighting frame rate and bandwidth considerations Exposure control This setting is used to remove 50 60 Hz flicker Enable Backlight compensation Backlight compensation makes the subject appear clearer when the image background is too bri...

Страница 18: ...e There is no echo cancellation if there is echo try moving the microphone or the speaker Half duplex Non simultaneous two way audio Half duplex mode sends and receives audio in both directions but only in one direction at a time by pushing the Talk button To speak press and hold the button check that the microphone is not muted To receive audio release the button Note The push to talk button is c...

Страница 19: ...trans former in between If the sound input is too low or too high adjust the input gain for the microphone attached to the network camera Select the desired audio Encoding format AAC G711 G726 Select the required Sample rate number of times per second the sound is sampled The higher the sample rate the better the audio quality and the greater the bandwidth required Depending on the selected encodi...

Страница 20: ...ssible the camera overrides the settings and selects the best available combination Browser Viewer Description Windows Internet Explorer AMC Recommended viewer in Windows Internet Explorer H 264 Motion JPEG QuickTime H 264 only Java applet A slower imaging alternative to AMC Requires one of the following installed on the client JVM J2SE 1 4 2 or higher JRE J2SE 5 0 or higher Still image Displays s...

Страница 21: ...AXIS Media Control AMC to view the video stream AMC for Internet Explorer provides its own snapshot button User Defined Links User defined links can be CGI links or web links Once configured the link s appear on the Live View page To set up a web link select the Use as web link radio button enter a descriptive name and enter the URL in the provided field Click Save and the link appears in the Live...

Страница 22: ... in Live View Note that by increasing the maximum zoom rate you will be decreasing the maximum possible resolution in the Live View Image Preset Positions A preset position is a pre defined camera view that can quickly and easily be viewed simply by selecting the preset s name To create a preset position 1 Using the Pan Tilt and Zoom PTZ controls move the camera view to the required position 2 Whe...

Страница 23: ...disabled to 300 seconds The default interval is 30 seconds Guard Tour A Guard Tour displays the video streams from different preset positions one by one in a pre determined order or at random and for configurable time periods Once the preset position has been set and added to the guard tour you can decide the viewing time in seconds or minutes in the Guard Tour Setup window You can also decide the...

Страница 24: ... License key file You will need a license code and the device s serial number to receive a license key About Details support for this application To upload an application browse to the package and click Upload Package Installed Applications A list of installed applications with information about the version and the vendor the status of the application running or not running and information about t...

Страница 25: ...e If somebody passes in front of a camera and an event has been configured to detect and respond to motion the camera can record and saves images to an FTP server and can send a notification e mail to an e mail address Images can be sent as e mail attachments Event type A set of parameters describing how and when the camera performs certain actions Triggered Event see page 26 An event that is star...

Страница 26: ... be formatted according to specific requirements See File Naming Date Time Formats online help Pre trigger and Post trigger buffers This function is very useful when checking to see what happened immediately before and or after a trigger for example 30 seconds before and or after a door was opened Check the Save stream checkbox under Event Types Add Triggered When Triggered to view the options All...

Страница 27: ...t such as Scheduled e mail upload 3 Set the Priority High Normal or Low 4 Set the Activation Time parameters 24h clock for the event start on Sundays at 13 00 with a duration of 12 hours 5 Set the When Activated parameters what the camera would do at the specified time for example send uploaded images to an e mail address 6 Click OK to save the Event in the Event Types list Please see the online h...

Страница 28: ...ed even if the tampering conditions are otherwise met This can help prevent false alarms for known conditions that affect the image If the camera lens is sprayed or covered so that the camera live view becomes dark it will not be possible to distinguish this situation from other situations where the same effect is seen such as when lighting conditions change When the Alarm for dark images paramete...

Страница 29: ...etection in the Events menu 2 Click the New Window button 3 Select the Include or Exclude option to define an Include or Exclude window and enter a descriptive name in the field below 4 Adjust the size drag the bottom right hand corner and position click on the text at the top and drag to the desired position of the active window 5 Adjust the Object Size History and Sensitivity profile sliders see...

Страница 30: ...for the benefit of Operators who have no access to the System Options section Example If the Normal state for a push button connected to an input is set to Open circuit as long as the button is not pushed the state is inactive If the button is pushed the state of the input changes to active Object Size History Sensitivity High level Only very large objects trigger motion detection An object that a...

Страница 31: ...ss Filter Enable IP Address Filtering to allow or deny access to the network camera Once enabled the IP addresses in the list are allowed or denied access according to the choice made in the drop down list Allow Deny the following IP addresses The administrator can add up to 256 IP address entries to the list a single entry can contain multiple IP addresses The users from these IP addresses need t...

Страница 32: ...3 Under Settings select the EAPOL version provide your EAP identity and private key password 4 Check the box to enable IEEE 802 1X and click Save Certificates Audio Support Enable audio support Allow clients to retrieve audio streams from the AXIS P3301 AXIS P3304 See also Audio Settings on page 18 for information on how to configure the audio settings Note This parameter enables disables audio gl...

Страница 33: ...h computer time sets the time from the clock on your computer Synchronize with NTP Server the camera obtains the time from an NTP server every 60 minutes Set manually this option allows you to manually set the time and date Note If using a host name for the NTP server a DNS server must be configured under TCP IP settings See Network Basic TCP IP Settings below Date Time Format Used in Images speci...

Страница 34: ...1 AXIS P3304 Network Camera To check if the IP address you intend to use is available or not click the Test button Subnet mask Specify the mask for the subnet the AXIS P3301 AXIS P3304 Network Camera is located on Default router Specify the IP address of the default router gateway used for connecting devices attached to different networks and network segments IPv6 Address Configuration Check the b...

Страница 35: ...ry and secondary DNS servers Note This is not mandatory with regard to secondary DNS servers NTP Configuration Obtain NTP server address via DHCP check this radio button to automatically look up and use the NTP server settings as provided by DHCP Click the View button to see the current settings Use the following NTP server address to create manual settings check this radio button and enter the ho...

Страница 36: ... no port is entered here a port number is automatically selected when NAT traversal is enabled Notes An alternative HTTP port can be used be active even if NAT traversal is disabled This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router If you attempt to manually enter a port that is already in use another available port is auto...

Страница 37: ...form but saved values are always shown in decimal For more information on Quality of Service please see the Axis support web at www axis com techsup SMTP email Enter the host names or IP addresses and port numbers for your primary and secondary mail servers in the fields provided to enable the sending of notifications and image email messages from the camera to predefined addresses via SMTP If you...

Страница 38: ...D does not flash when the stream is retrieved using H 264 multicast Maintenance Restart the camera is restarted without changing any settings Restore the unit is restarted and most current settings are reset to factory default values The settings that do not reset are the boot protocol DHCP or static the static IP address the default router the subnet mask the system time Default the default butto...

Страница 39: ... information to be added to the System Log and Access Log files and the permitted size of the log files The default information level for the Access Log is set to Critical Warnings i e failed connections However in an error situation and when requesting support set it to the highest information level Critical Warnings Info For the Log Level for Email select from the drop down list the level of inf...

Страница 40: ...the power cable or if using PoE disconnect the network cable 2 Press and hold the Control button while reconnecting power 3 Keep the Control button pressed until the Status Indicator color changes to amber this may take up to 15 seconds 4 Release the Control button 5 When the Status Indicator changes to green which may take up to 1 minute the process is complete and the camera has been reset The u...

Страница 41: ...pe The output shows as active Events Port Status if the alarm device is activated I O terminal connector Connect input output devices to the camera as follows 1 Attach the cables for the device securely to the supplied green connector block 2 Once the cables are connected connect the connector block to the green terminal connector on the camera Function Pin Notes GND 1 Ground 3 3V DC Power 2 Can b...

Страница 42: ...42 AXIS P3301 AXIS P3304 Terminal Connector o z 3 3V max 50mA e g pushbutton 4 o 3 o o 2 1 D S G AXIS P3301 V AXIS P3304 V ...

Страница 43: ...e desired firmware file on your computer Click Upgrade Notes If you are upgrading from firmware 5 01 you must first upgrade to firmware 5 09 before you upgrade to 5 10 After starting the upgrade process always wait at least 5 10 minutes before restarting the camera even if you suspect the upgrade has failed Your dealer reserves the right to charge for any repair attributable to faulty upgrading by...

Страница 44: ...axis com techsup Axis Support If you contact Axis support please help us to help you solve your problems by providing the server report the log file and a detailed description of the problem Server Report go to Setup System Options Support Support Overview The server report contains important information about the server and its software as well as a list of the current parameters The Log file is ...

Страница 45: ...ra to an isolated network or to one with no DHCP or BOOTP server Set the IP address again using the AXIS IP Utility see the Installation Guide or the ARP Ping commands 2 Access the unit and disable DHCP in the TCP IP settings Return the unit to the main network The unit now has a fixed IP address that will not change 3 As an alternative to 2 if dynamic IP address via DHCP or BOOTP is required sele...

Страница 46: ...Internet Explorer set your browser to allow ActiveX controls Also make sure that AXIS Media Control AMC component is installed on your workstation Installation of additional ActiveX component restricted or prohibited Configure your camera to use a Java applet for updating the video images under Live View Config Layout Default Viewer for Internet Explorer See the online help for more information Vi...

Страница 47: ...udio Source Select Microphone for the internal microphone or for a connected external microphone Select Line for a connected line in source Audio volume too low high Volume settings incorrect The volume of the microphone is either too high or too low Change the volume for the microphone in the toolbar on the Live View page Poor audio quality CPU overloaded Reduce the number of listeners and viewer...

Страница 48: ...P3304 V 160x90 to 1280x800 Frame rate H 264 30 fps in all resolutions Frame rate Motion JPEG 30 fps in all resolutions Video streaming AXIS P3301 AXIS P3301 V Multi stream H 264 and Motion JPEG 3 simultaneous individually configured streams in max resolution at 30 fps more streams in either compression if identical or limited in frame rate resolution AXIS P3304 AXIS P3304 V Multi stream H 264 and ...

Страница 49: ...deo Hosting System AVHS with One Click Camera connection Available from AXIS communications at www axis com AXIS P3301 AXIS P3301 V Open API for software integration including the ONVIF specification available at www onvif org Intelligent Video Video motion detection active tampering alarm audio detection Support for AXIS Camera Application Platform enabling installation of additional applications...

Страница 50: ...XIS P3301 V AXIS P3304 V 1000 kg 2200 lbs impact resistant aluminum casing Processors memory ARTPEC 3 128 MB RAM 128 MB Flash Battery backed up real time clock Power 4 9 5 1 V DC max 4 7 W Power over Ethernet IEEE 802 3af Class 2 Connectors RJ 45 10BASE T 100BASE TX PoE DC jack Terminal block for 1 alarm input and 1 output 3 5 mm jack for Mic in max 80 mVpp or Line mono input max 6 4 Vpp 3 5 mm ja...

Страница 51: ...ansmission CCD Charged Coupled Device This light sensitive image device used in many digital cameras is a large integrated circuit that contains hundreds of thousands of photo sites pixels that convert light energy into electronic signals Its size is measured diagonally and can be 1 4 1 3 1 2 or 2 3 CGI Common Gateway Interface A specification for communication between a web server and other CGI p...

Страница 52: ...intains image quality throughout Full duplex Transmission of data in two directions simultaneously In an audio system this would describe e g a telephone systems Half duplex also provides bi directional communication but only in one direction at a time as in a walkie talkie system See also Simplex Gain Gain is the amplification factor and the extent to which an analog amplifier boosts the strength...

Страница 53: ...e lowest compression i e the highest quality results in the largest file there is a trade off between image quality and file size kbit s kilobits per second A measure of the bit rate i e the rate at which bits are passing a given point See also Bit rate LAN Local Area Network A LAN is a group of computers and associated devices that typically share common resources within a limited geographical ar...

Страница 54: ...nd the Internet This provides security administrative control and a caching service Any proxy server associated with a gateway server or part of a gateway server effectively separates the organization s network from the outside network and the local firewall It is the firewall server that protects the network against outside intrusion A proxy server receives requests for Internet services such as ...

Страница 55: ...elivered to Using a subnet mask saves the router having to handle the entire 32 bit IP address it simply looks at the bits selected by the mask Switch A switch is a network device that connects network segments together and which selects a path for sending a unit of data to its next destination In general a switch is a simpler and faster mechanism than a router which requires knowledge about the n...

Страница 56: ...needs to be installed on a computer that is permanently connected to the Internet It also controls access to the server whilst monitoring and logging server access statistics WEP Wireless Equivalent Privacy A wireless security protocol specified in the IEEE 802 11 standard which is designed to provide a wireless local area network WLAN with a level of security and privacy comparable to that usuall...

Страница 57: ...4 FTP Server 25 G GOV Settings 15 H H 264 14 15 Host Name 35 HTTP Server 25 HTTPS 8 9 31 35 I I O Ports 38 I O Terminal Block 6 41 IEEE 802 1X 32 Input 41 IP Address Filtering 31 L Live View 10 Live View Config 20 Logs Reports 39 M Motion Detection 29 41 N NAT traversal 8 35 36 Network Connector 6 Network Settings 34 NTP Server 33 O Output 41 Output Buttons 21 P Port Status 30 Ports Devices 38 Pos...

Страница 58: ...58 AXIS P3301 AXIS P3304 Index U Upgrade Server 38 UPnP 35 37 V Video Stream 14 W WDR 17 ...

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