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What this Warranty Covers
Horizon Hobby, LLC, (Horizon) warrants to the original purchaser that the
product purchased (the “Product”) will be free from defects in materials
and workmanship for a period of 2 years from the date of purchase.
What is Not Covered
This warranty is not transferable and does not cover (i) cosmetic damage,
(ii) damage due to acts of God, accident, misuse, abuse, negligence,
commercial use, or due to improper use, installation, operation or
maintenance, (iii) modification of or to any part of the Product, (iv) attempted
service by anyone other than a Horizon Hobby authorized service center, (v)
Product not purchased from an authorized Horizon dealer, or (vi) Product not
compliant with applicable technical regulations or (vii) use that violates any
applicable laws, rules, or regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO
OTHER WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS
ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT
LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE
PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED
THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE
PURCHASER’S INTENDED USE.
Purchaser’s Remedy
Horizon’s sole obligation and purchaser’s sole and exclusive remedy shall
be that Horizon will, at its option, either (i) service, or (ii) replace, any
Product determined by Horizon to be defective. Horizon reserves the right
to inspect any and all Product(s) involved in a warranty claim. Service
or replacement decisions are at the sole discretion of Horizon. Proof of
purchase is required for all warranty claims. SERVICE OR REPLACEMENT
AS PROVIDED UNDER THIS WARRANTY IS THE PURCHASER’S SOLE AND
EXCLUSIVE REMEDY.
Limitation of Liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL
OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION
OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH
CLAIM IS BASED IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT
LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF HORIZON HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Further, in
no event shall the liability of Horizon exceed the individual price of the
Product on which liability is asserted. As Horizon has no control over use,
setup, final assembly, modification or misuse, no liability shall be assumed
nor accepted for any resulting damage or injury. By the act of use, setup
or assembly, the user accepts all resulting liability. If you as the purchaser
or user are not prepared to accept the liability associated with the use of
the Product, purchaser is advised to return the Product immediately in new
and unused condition to the place of purchase.
Law
These terms are governed by Illinois law (without regard to conflict of law
principals). This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state. Horizon reserves the right to
change or modify this warranty at any time without notice.
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide warranty
support or service. Once assembly, setup or use of the Product has been
started, you must contact your local distributor or Horizon directly. This
will enable Horizon to better answer your questions and service you in
the event that you may need any assistance. For questions or assistance,
please visit our website at www.horizonhobby.com, submit a Product
Support Inquiry, or call the toll free telephone number referenced in the
Warranty and Service Contact Information section to speak with a Product
Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the
country you live and use the Product in, please use the Horizon Online
Service Request submission process found on our website or call Horizon
to obtain a Return Merchandise Authorization (RMA) number. Pack the
Product securely using a shipping carton. Please note that original boxes
may be included, but are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that provides tracking
and insurance for lost or damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted at our facility. An Online
Service Request is available at http://www.horizonhobby.com/content/
service-center_render-service-center. If you do not have internet access,
please contact Horizon Product Support to obtain a RMA number along
with instructions for submitting your product for service. When calling
Horizon, you will be asked to provide your complete name, street address,
email address and phone number where you can be reached during
business hours. When sending product into Horizon, please include
your RMA number, a list of the included items, and a brief summary of
the problem. A copy of your original sales receipt must be included for
warranty consideration. Be sure your name, address, and RMA number are
clearly written on the outside of the shipping carton.
NOTICE:
Do not ship Li-Po batteries to Horizon. If you have any issue
with a Li-Po battery, please contact the appropriate Horizon Product
Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have
been met, your Product will be serviced or replaced free of charge.
Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be completed
and payment will be required without notification or estimate of the
expense unless the expense exceeds 50% of the retail purchase cost. By
submitting the item for service you are agreeing to payment of the service
without notification. Service estimates are available upon request. You
must include this request with your item submitted for service. Non-
warranty service estimates will be billed a minimum of 1/2 hour of labor. In
addition you will be billed for return freight. Horizon accepts money orders
and cashier’s checks, as well as Visa, MasterCard, American Express,
and Discover cards. By submitting any item to Horizon for service, you are
agreeing to Horizon’s Terms and Conditions found on our website http://
www.horizonhobby.com/content/service-center_render-service-center.
ATTENTION:
Horizon service is limited to Product compliant in the
country of use and ownership. If received, a non-compliant Product will
not be serviced. Further, the sender will be responsible for arranging
return shipment of the un-serviced Product, through a carrier of the
sender’s choice and at the sender’s expense. Horizon will hold non-
compliant Product for a period of 60 days from notification, after which
it will be discarded.
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Country of Purchase
Horizon Hobby
Contact Information
Address
United States of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/RequestForm/
2904 Research Rd
Champaign, IL 61822
Horizon Product Support
(Product Technical Assistance)
[email protected]
877-504-0233
Sales
[email protected]
800-338-4639
European Union
Horizon Technischer Service
Hanskampring 9
D 22885 Barsbüttel, Germany
Sales: Horizon Hobby GmbH
+49 (0) 4121 2655 100
LIMITED WARRANTY
WARRANTY AND SERVICE CONTACT INFORMATION
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