AVE-xx30-A User Manual | 50
Revision Date: 09/25/2021
CONCEALED DAMAGE
It is the customer’s responsibility to inspect new product(s) at the time of delivery.
If packaging is found damaged
at the time of delivery
, the Customer should refuse delivery and note on
the delivery receipt the product and details pertaining to damage. The Customer may accept packages
with minor damage but must take note of product details and damage on the delivery receipt.
If patent or obvious physical damage is detected
after delivery is accepted
and a “clean” or unmarked
delivery receipt was returned, it is the customer’s responsibility to file an insurance claim to the
shipping provider according to the requirements set forth in the shipping provider's policy.
If the product packaging is clean and undamaged, but patent or obvious physical damage is found on
the product, the customer must report the damages to their product distributor, shipper, or seller,
within the policy guidelines of the distributor, shipper, or seller.
If freight was arranged by Avocor, and patent or obvious physical damage to the packaging is not
detected but found on the product or product accessories upon inspecting the product, the customer
must report the damages to Avocor within 10 calendar days after the delivery date to receive warranty
services.
CUSTOMER DATA
If the customer’s product is capable of storing software programs, data, and other information, it is the
customer’s responsibility to protect its contents against operational failure. It is also the customer’s
responsibility to keep a separate backup of the contents and remove all personal information and
disable security passwords prior to delivering a product for warranty service. ANY PERSONAL
CONTENT WILL BE DELETED AND STORAGE MEDIA WILL BE REFORMATTED IN THE COURSE OF
WARRANTY SERVICE.
AVOCOR SHALL NOT BE LIABLE, OR IN ANY WAY RESPONSIBLE, FOR ANY INCIDENTAL OR
CONSEQUENTIAL ECONOMIC OR PROPERTY DAMAGE. SOME REGIONS DO NOT ALLOW
LIMITS ON WARRANTIES OR ON REMEDIES FOR BREACH IN CERTAIN TRANSACTIONS; IN
SUCH REGIONS, THE LIMITS HEREIN MAY NOT APPLY. THIS WARRANTY IS IN LIEU OF ALL
OTHER WARRANTIES, EXPRESSED OR IMPLIED. AVOCOR DISCLAIMS ALL OTHER
WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR
PURPOSE.
SERVICES
Technical Support:
The Customer must contact Avocor Technical Support, via email at
in order to initiate an RMA or another warranty service. Customer agrees to
cooperate with Avocor: (A) to notify Avocor promptly of any defect, error or Hardware Product
malfunction and to submit to Avocor such information that Avocor may reasonably require to
