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CA310 | Installation & User Guide
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I can’t turn the system on.
•
Make sure the system breaker switch is in the ON po-
sition� This switch is by power inlet connector found
on the underside of the worksurface� Then, press the
Power button on the right side of the console until
the button illuminates blue�
•
Ensure the power cord is properly connected to the
system and to the AC outlet� You should see the LED
power indicator on the front of the console illumi-
nate blue�
Why is the screen black?
•
Ensure the system is powered on and the display’s
power cord and HDMI cable are properly inserted�
Press the display’s power button to turn on�
•
The display setting may have been changed or set
incorrectly:
1� Ensure the display’s HDMI cable is properly
inserted�
2� Press and hold the system power button on the
side of the console until the blue LED turns off�
3� Wait a few seconds and turn the system back
on� The HDMI setting on the display should be
automatically reset and no longer show a black
screen�
•
Pressing the PC or AUX source buttons when there
are no devices connected to the corresponding con-
nections will result in a black screen� The PC and AUX
sources will time out after 10 seconds and return to
the Main camera (default) view�
I can’t make a video call.
•
Ensure the system has network connectivity:
•
check Ethernet connection
•
check wireless connection
•
Make sure the system codec’s network configurations
are properly set and registered� Contact your network
administrator or refer to the Cisco SX20 codec docu-
mentation at:
http://cisco�com/go/sx-docs
When I try to show my laptop or
other device I get a black screen.
•
Check that the video cable from the laptop or device
is in the appropriate connection on the console�
•
Make sure the laptop display setting is appropriately
configured to mirror or extend to another display�
Troubleshooting
