3.
Navigate to
Start
¼
TASKE Contact
¼
Console
and activate the
TASKE Console
as
displayed in
Figure 31
. Note that the symbols displayed next to the
TASKE Collector
,
TASKE Information Server
, and
TASKE Upgrade Server
components are all in green,
with corresponding
Status
of
Started
.
Figure 31: TASKE Console
6. Interoperability Compliance Testing
The Interoperability compliance test included feature functionality, load, and serviceability
testing.
The feature functionality testing focused on verifying TASKE Contact handling of TSAPI
messages in the areas of value queries and event notification. Testing also included rainy day
scenarios to verify successful handling of negative acknowledgements.
The load testing focused on verifying the ability of TASKE Contact to report contact center data
gathered over time from a moderate traffic load.
The serviceability testing focused on verifying the ability of TASKE Contact to recover from
adverse conditions, such as busying out the CTI link and disconnecting the Ethernet cable for the
CTI link.
6.1. General Test Approach
The feature functionality test cases were performed both automatically and manually. Upon start
of the TASKE Contact application, the application automatically queries Avaya Communication
Manager for device status and requests monitoring. For the manual part of the testing, incoming
calls were made to the monitored VDN to enable event reports to be sent to TASKE Contact.
SVS; Reviewed:
SPOC 6/18/2008
Solution & Interoperability Test Lab Application Notes
©2008 Avaya Inc. All Rights Reserved.
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