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Issue 5

August 2014

9

Chapter 1: Introduction

Purpose

This guide describes how to install and maintain 9600 Series IP Deskphones models 9601,
9608, 9608G, 9611G, 9621G, and 9641G in a Session Initiation Protocol (SIP) environment and
troubleshoot problems.

To use the 9600 Series IP Deskphones models 9601, 9608, 9608G, 9611G, 9621G, and 9641G
in SIP environment, you must have the following two servers in your network:

●

Avaya Aura

®

Communication Manager

●

Avaya Aura

®

Session Manager

Note:

Note:

Any reference to HTTP in this guide applies equally to HTTPS.

Intended audience

This document is intended for personnel who install and administer SIP-based 9600 Series IP
Deskphones models 9601, 9608, 9608G, 9611G, 9621G, and 9641G for a SIP environment.

!

CAUTION:

CAUTION:

Avaya does not provide product support for many of the products mentioned in

this document. Ensure that there is adequate technical support available for the
servers involved, including, but not necessarily limited to HTTP, HTTPS and
DHCP servers. If the servers are not functioning correctly, the deskphones might
not be able to operate correctly.

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Содержание one-X 9611G

Страница 1: ...Installing and Maintaining Avaya Deskphone SIP for 9601 9608 9608G 9611G 9621G 9641G IP Deskphones 16 603504 Release 6 4 Issue 5 August 2014 ...

Страница 2: ...e Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and t...

Страница 3: ... including interference that may cause undesired operation FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment FCC Industry Canada Radiation Exposure Statement This device complies with the FCC s and Industry Canada s RF radiation exposure limits set forth for the general population uncont...

Страница 4: ......

Страница 5: ...anager Communication Manager and Secondary Gateway configurations 22 Preinstallation checklist 23 Converting software on the 9608 9608G 9611G 9621G or 9641G IP deskphones24 Assembling the deskphone 27 Powering the IP deskphone 27 Power Up and Reset Operation Dynamic Addressing Process 32 Initialization 33 Power Up and Reset process 35 Chapter 3 Local administrative options 41 Introduction 41 Acces...

Страница 6: ...onfiguring SIP settings 59 Configuring Time Server settings 61 Setting Site Specific Option Number 62 Using the View administrative option 63 Chapter 4 Maintaining the 9601 9608 9608G 9611G 9621G and 9641G IP deskphones 67 Introduction 67 Downloading software upgrades 67 Download procedure 68 Contents of the settings file 69 Downloading text language files 72 Changing the signaling protocol 72 The...

Страница 7: ...Contents Issue 5 August 2014 7 Appendix A Glossary 85 Index 89 ...

Страница 8: ...Contents 8 SIP Deskphones Release 6 4 Installation and Maintenance Guide ...

Страница 9: ...aya Aura Session Manager Note Note Any reference to HTTP in this guide applies equally to HTTPS Intended audience This document is intended for personnel who install and administer SIP based 9600 Series IP Deskphones models 9601 9608 9608G 9611G 9621G and 9641G for a SIP environment CAUTION CAUTION Avaya does not provide product support for many of the products mentioned in this document Ensure th...

Страница 10: ...Release 6 0 was numbered to be compatible with release 6 0 of Avaya Communication Manager and release 6 0 of System Manager Issue 2 This release of the document issued in August 2012 supports SIP software release 6 2 for the 9608 9611G 9621G and 9641G deskphones Issue 3 The 6 2 2 release is the current release of the document issued in April 2013 that introduces the 9601 IP deskphone Issue 4 This ...

Страница 11: ...s active and they get an incoming call when they are already on an active call and the caller gets a busy tone Offline Call Logs Users can view those calls in the Call History that they received when they were not logged in to the deskphone Limit Number of Concur rent Calls Feature Button User can control the number of concurrent incoming calls by using the Limit Number of Concurrent Calls LNCC fe...

Страница 12: ...gle connection between Session Manager and each SIP endpoint for both directions as opposed to two connections for each direction as used in previous releases The feature reduces the number of TLS connec tions by half CEC Logging Events and Remote Identification Hardware Supports logging of software upgrades to the log events Remote Identification of Hardware Revision Provides a mechanism to remot...

Страница 13: ...structs the phone to go off hook mutes the outgoing audio and requires a local unmute Support shared control for CC Elite features You can gain access to CC Elite features through a shared control client registered with the same Address of Record AOR Support for 9601 SIP deskphone This release aligns the 9601 SIP deskphone with the latest SIP 96x1 Deskphone software The 9601 SIP deskphone supports...

Страница 14: ...red on the deskphone Support additional ring tones Users can get additional ring tones by downloading WAV files from the file server Now you can select from Classic ring tones Six rich ring tones Downloaded ring tones Selectable headset tunings Users can select headset audio profile based on the headset that they use to get better quality audio Support for Exchange Server 2010 Users can connect to...

Страница 15: ... Dialing an E 164 number Using this feature a user can dial an E 164 number including a preceding Advanced call conference When used with Avaya Aura Conferencing SIP release 6 2 offers new and advanced conference features Enhanced call forward Using the Enhanced Call Forwarding feature the deskphone forwards different calls to different numbers based on the call source Exchange contact integration...

Страница 16: ...e user can choose the alert type from audio visual or both Per line ring control Using this feature a user can assign a specific ring tone to the contacts the user has stored in the deskphone Presence The deskphone can track the presence information of the contacts the user has stored in PPM and display the availability information of those contacts on the deskphone interface SSH support SIP relea...

Страница 17: ...or 9601 9608 9611G 9621G 9641G Describes how to administer SIP based 9600 Series IP Deskphones Avaya Aura Session Manager Overview Describes features of Avaya Aura Session Manager Implementing Avaya Aura Session Manager Describes the installation procedures and initial administration information for Avaya Aura Session Manager Upgrading Avaya Aura Session Manager Describes how to upgrade Avaya Aura...

Страница 18: ...nnect you to a support team Avaya Aura Session Manager Case Studies Provides functionality of Avaya Aura Session Manager in different scenarios Installing and Upgrading Avaya Aura System Manager Describes the installation procedures and initial administration information for Avaya Aura System Manager Administering Avaya Aura System Manager Describes how to administer Aura System Manager Avaya one ...

Страница 19: ...out of the box Chapter 3 Local administrative options Describes how to set local administrative options if requested by the system or LAN administrator Chapter 4 Maintaining the 9601 9608 9608G 9611G 9621G and 9641G IP deskphones Describes maintenance actions like downloading deskphone software from the Avaya support website and customizing system values Chapter 5 Troubleshooting guidelines Descri...

Страница 20: ...Introduction 20 SIP Deskphones Release 6 4 Installation and Maintenance Guide ...

Страница 21: ...safety compliance when connecting the equipment electrically to other equipment the interconnecting circuits shall be selected to provide continued conformance of clause 2 3 for SELV circuits generally double reinforced insulation to 240VAC rms to any primary mains circuitry and 120VAC rms to any telecommunications network circuitry To ensure that these conditions are adhered to interconnect the e...

Страница 22: ...er and searches for the latest software bundle available You must download the latest SIP software bundle for deskphones to be converted to SIP then set the SIG parameter as applicable to convert applicable deskphones to run SIP software as described in Converting software on the 9608 9608G 9611G 9621G or 9641G IP deskphones on page 24 For subsequent downloads of software upgrades Avaya Aura Sessi...

Страница 23: ...call server is configured correctly as described in Administering Avaya Deskphone SIP for 9601 9608 9608G 9611G 9621G 9641G and Avaya Communication Manager documentation Both documents are available at http www avaya com support 5 The DHCP server and application are administered as Described in Administering Avaya Deskphone SIP for 9601 9608 9608G 9611G 9621G 9641G 6 The HTTP HTTPS server and appl...

Страница 24: ...h deskphone 11 A Category 5e LAN jack is available at each deskphone site and a Category 5 modular line cable is available for connecting the deskphone to the Ethernet wall jack 12 Electrical power is provided to each deskphone by a deskphone power module SPPOE or Single Port Power over Ethernet Injector which must be ordered separately For PoE Input connection use only the Listed ITE equipment wi...

Страница 25: ...must reside on a HTTP server and Avaya Aura Communication Manager must be configured with the appropriate H 323 parameters To convert an individual deskphone from H 323 to SIP both Avaya Aura Session Manager and Avaya Aura Communication Manager must be configured with the appropriate SIP parameters For more information on conversion instructions see Table 1 H 323 to SIP and SIP to H 323 conversion...

Страница 26: ...tion is required because the Signaling Protocol Identifier SIG defaults to SIP Upon power up network connection the deskphone automatically downloads the proper SIP files from the file server SIP centric H 323 in use SIP For a single deskphone perform the SIG Craft procedure to change the SIG parameter value from 1 H323 to default SIP For information see Setting the signaling protocol identifier o...

Страница 27: ...es the power class might change Note Note The 9601 and 9621G IP deskphones do not support button modules H 323 centric H 323 factory set SIP Connect the deskphone to a power source and to the network Press the Program softkey as soon as it displays in the first softkey position to access the Craft Access Code Entry screen Perform the SIG Craft procedure and change the value from default to 2 SIP S...

Страница 28: ... local powering or plugging the modular line cord into the Ethernet wall jack IEEE powering CAUTION CAUTION Failure to connect the proper cables with the proper jacks might result in an outage in part of your network Figures 1 and 2 provide illustrations to connect cords to jacks on the deskphones covered in this guide Use the illustrations and associated procedures as appropriate for deskphone as...

Страница 29: ... 9608G 9611G 9621G and 9641G accommodate an external GigE Gigabit Ethernet adapter Installation options for those devices are not shown in the illustrations that follow but are available on the Avaya support website Figure 1 Connection jacks on a 9608 9608G or 9611G deskphone ...

Страница 30: ...tion and Maintenance Guide Note Note The Gigabit Ethernet LED indicator is applicable only to the 9608G IP deskphone This indicator lights up steady green when a link of any speed is established blinks with any network activity and turns off upon the loss of network connectivity ...

Страница 31: ...Assembling the deskphone Issue 5 August 2014 31 Figure 2 Connection jacks on a 9621G or 9641G deskphone Note Note The 9621G deskphone does not have a module port to support a button module ...

Страница 32: ...jector jack labeled DATA POWER OUT Take another cord and plug it into the SPPOE 1A power injector jack labeled DATA IN Plug the other end of this cord into the Ethernet wall jack Finally connect the SPPOE 1A to an AC power source Power Up and Reset Operation Dynamic Addressing Process Important Important Before starting this process read Converting software on the 9608 9608G 9611G 9621G or 9641G I...

Страница 33: ...t file system is corrupted the boot program checks the other Kernel Root File System If that file system is not corrupted it is marked as the one to be activated the value of RFSINUSE is set to the name of the Signed Kernel Root Software Package that was used to install that file system and control is transferred to a process in it If both Kernel Root File Systems are corrupted the deskphone will ...

Страница 34: ...ackage is valid for the model and hardware version of the deskphone If it is invalid the package is deleted If it is valid the signature of the Software Packages is validated using the corresponding Signature Files in the package and the Signing Authority Certificate If either signature is invalid the package is deleted If the signatures are valid and the Signed Software Package is a Signed Applic...

Страница 35: ...ibrary Software Package has been previously downloaded and if one is found the Application Software Package and or the Library Software Package is installed if either has a different file name than the currently installed version replacing the existing corresponding files in the Application File System The downloaded Signed Application Library Software Package is then deleted If a new Signed Appli...

Страница 36: ...eskphone sends a request to the DHCP server and invokes the DHCP process The following message displays where s is the number of seconds that have elapsed since DHCP was invoked 6 VLAN verification and tagging occur The following message displays where n is the VLAN ID being used 7 Determination of the DHCP protocol IPv4 is done and the applicable parameters enabled The DHCP server provides IP Add...

Страница 37: ... protocol H 323 SIP both and is used to determine the proper upgrade file that is downloaded If the SIG parameter was manually set using the local administrative Craft SIG procedure that value has precedence over a SIG setting in a configuration file A change in the SIG value may require a reset so that a new or different upgrade file can be downloaded to the phone 12 When the deskphone determines...

Страница 38: ...st one second and remains until it is replaced by a subsequent display In this case the SCEP server connection terminates and the deskphone continues with startup 7 if the value of the configuration parameter MYCERTWAIT is 0 zero SCEP remains in progress until the request for a certificate is granted or rejected or until a response is received indicating that the request is pending for manual appr...

Страница 39: ...here is no server provisioned or the provisioned server cannot be contacted The deskphone waits for a register response message If no message is received before the end of the WAIT_FOR_REGISTRATION_TIMER interval registration is retried After every successful registration REUSE_IPADD will be set to the value of IPADD REUSE_NETMASK will be set to the value of NETMASK REUSE_ROUTERS will be set to th...

Страница 40: ...9600 Series IP Deskphones installation 40 SIP Deskphones Release 6 4 Installation and Maintenance Guide ...

Страница 41: ...nes Only trained installers or technicians must perform local craft procedures Perform these procedures only if instructed to do so by the system or LAN administrator Static administration of these options causes upgrades to work differently than if they are administered dynamically Values assigned to options in static administration are not changed by upgrade scripts These values remain stored in...

Страница 42: ...o and highlight the local procedure you want then press Select or OK Or scroll to the procedure you want and press the corresponding line button For touchscreen phones scroll to the local procedure you want if it not already displayed then touch the line on which the local procedure you want appears Note Note The phone restarts after exiting the craft menu During normal deskphone operation 1 Invok...

Страница 43: ... was played and the cursor does not move forward 4 If you enter a numeric digit for a value or for an IP Address or subnet mask field after entering only a zero the new digit replaces the zero 5 To move the cursor backwards to remove a character press the Bksp softkey When you press the backspace key the most recently entered digit or period is erased from the display The cursor remains in the era...

Страница 44: ...dures For more information see the applicable users guides Shown As Craft Procedure Purpose See 802 1X Set the 802 1X operational mode Setting the 802 1X operational mode on page 45 ADDR Network Address information programming Installing static addressing on page 47 AGC Enable disable Automatic Gain Control Enabling and disabling Automatic Gain Control on page 49 CALIBRATION Calibrate the touchscr...

Страница 45: ...sent the text strings associated with the current configuration parameter values of DOTIX 802 1X Pass Thru Mode and DOT1XSTAT 802 1X Supplicant Mode defined as follows For the Pass thru mode On if DOT1X 0 Pass thru mode on proxy logoff if DOT1X 1 RESET VALUES Reset system initialization values to defaults Resetting system values on page 57 RESTART PHONE Restart the deskphone Restarting the deskpho...

Страница 46: ...t for static addressing Before performing static programming of address information verify that all the requirements listed in Verify these network requirements on page 23 are met You do not have to consider item 4 in this list as it refers to the DHCP server In addition you must have the values for the following parameters Failure to do so can cause data entry errors that prevent the deskphone fr...

Страница 47: ...he deskphone displays the Static Addressing Local Procedure screen The following table lists the fields that you can use to enter the required information where nnn nnn nnn nnn is the current IP Address associated with the specific address information to its left which could be either a value previously set by a technician or the original IP Address value if no previous change was made Static Addr...

Страница 48: ...d by a period Pressing following entry of three digits causes a period to be placed in the next position and the cursor to advance one position to the right For example to enter the IP Address 111 222 333 444 press the 1 on the dialpad three times then press press the 2 on the dialpad three times then press press the 3 on the dialpad three times then press then press the 4 on the dialpad three tim...

Страница 49: ...the Craft password to gain access to the Admin Procedures screen The default password is 27238 2 When you select AGC from the Admin Procedures screen the following text displays where the setting shown is the text string associated with the current system value of AGCHAND AGCHEAD or AGCSPKR defined as On if the respective AGCXXXX system value is 1 Off if the respective AGCXXXX system value is 0 3 ...

Страница 50: ...edisplay of the Craft Local Procedure screen Touch Start to calibrate the screen A calibration target appears at a particular point on the screen Proceed to the next step 4 Touch the center of the target with the stylus as soon as it appears The target disappears and a new target appears in a different part of the screen 5 Touch the center of each target with the stylus within 10 seconds of its ap...

Страница 51: ...ed and options values 1 Use the Craft password to gain access to the Admin Procedures screen The default password is 27238 2 When you select CLEAR from the Admin Procedures screen the deskphone displays a confirmation screen 3 If you do not want to clear all values press No to terminate the procedure and retain the current values Press Yes to clear all values to their initial default values The de...

Страница 52: ...on arrows or press Change to toggle between the options 4 Press Save to store the new setting The deskphone saves the new value Note Note Restart the deskphone for the DEBUG settings to take effect Setting the Group identifier Use the following procedure to set or change the Group Identifier Note Note Perform this procedure only if the LAN Administrator instructs you to do so For more information ...

Страница 53: ...Options for administrative reasons but individual users need an equalization value other than the one in the settings file the HSEQUAL Craft Procedure provides another method to administer the deskphone with the audio equalization value that you require Use the Craft password to gain access to the Admin Procedures screen The default password is 27238 Default uses the settings file value unless sup...

Страница 54: ... change the interface control value 1 Use the Craft password to gain access to the Admin Procedures screen The default password is 27238 2 When you select INT from the Admin Procedures screen the following text displays with a prompt to use the Right and Left navigation arrows to select a setting The values shown are the text strings associated with the current PHY1STAT on the Ethernet line and th...

Страница 55: ...arrow or the Change softkey to cycle through the possible settings Depending on the current value the next sequential text string is selected and displayed as the setting For example if the current value is 10 Mbps half 2 pressing the Right navigation arrow changes the value to 10 Mbps full 3 If the current value is 1000 Mbps full 6 pressing the Right navigation arrow changes the value to Auto 1 4...

Страница 56: ...le through the valid settings When changing the Remote Log Server value enter the IP Address to which syslog messages should be sent When changing the Log value depending on the current value the next sequential text string or value is selected and displayed as the setting For example if the current value is Alerts 1 pressing the Right navigation arrow changes the value to Critical 2 If the curren...

Страница 57: ...CAUTION CAUTION This procedure erases all static information without any possibility of recovering the data 1 Use the Craft password to gain access to the Admin Procedures screen The default password is 27238 2 When you select RESET VALUES from the Admin Procedures screen the deskphone displays a confirmation screen asking if you are sure you want to reset the deskphone 3 Press No to return to the...

Страница 58: ...ata or the deskphone login and password The remainder of the restart procedure depends on the status of the boot and application files Setting the signaling protocol identifier Use the following procedure to set or change the Signaling Protocol Identifier when your environment has more than one protocol on a subnet A valid SIG Protocol Identifier is either 0 default 1 H 323 or 2 SIP Note Note Perf...

Страница 59: ... the value to 2 SIP 4 Press Save to store the new setting and redisplay the Admin Procedures screen The remainder of this procedure depends on the status of the boot and application files Configuring SIP settings Use this procedure to set up SIP related settings like identifying the SIP Proxy Server 1 Use the Craft password to gain access to the Admin Procedures screen The default password is 2723...

Страница 60: ...and SIP Port as indicated below under changing a setting in Step 6 To change information for a configured server select the proxy server for which you want to update the Transport Type and or the SIP Port and press Select or OK Setting Description Example Changes this Configuration Parameter SIP Domain Avaya Environment Reg Policy Failback Policy Avaya Config Server Host to ping e g avaya com Auto...

Страница 61: ...using a Local Administrative Craft procedure Configuring Time Server settings Use this procedure to designate a server for Simple Network Time Protocol SNTP and to set corresponding values 1 Use the Craft password to gain access to the Admin Procedures screen The default password is 27238 Setting Description Example Changes this Configuration Parameter SIP Proxy Server Transport Type SIP Port IP A...

Страница 62: ...e Admin Procedures screen The default password is 27238 2 When you select SSON from the Admin Procedures screen the following text displays where the setting is the current system value of DHCP_SSON 3 To change the setting press the appropriate softkey s and use the dialpad to enter a valid SSON value between 128 and 255 4 Press Save to store the new setting and redisplay the Admin Procedures scre...

Страница 63: ... 47 The IP Addresses might have been entered incorrectly Verify whether you were provided with correct IP Addresses 1 Use the Craft password to gain access to the Admin Procedures screen The default password is 27238 2 When you select VIEW from the Admin Procedures screen the following text displays Setting Description Associated Configuration Parameter Model The model of the deskphone that is set...

Страница 64: ...he IP address of the HTTP server that the deskphone accessed before successfully HTTPSRVR_IN_USE DNS server The IP address of the DNS server that the deskphone accessed before successfully DNSSRVR_IN_USE SNTP server The SNTP server that the deskphone used before to set or update the date and time SNTPSRVR_IN_USE Protocol Signaling protocol in effect such as SIP Phone SN Deskphone Serial Number PWB...

Страница 65: ...Using the View administrative option Issue 5 August 2014 65 4 Press Back at any time to return to the Admin Procedures screen ...

Страница 66: ...Local administrative options 66 SIP Deskphones Release 6 4 Installation and Maintenance Guide ...

Страница 67: ...y be required from those mentioned in this section Downloading software upgrades Important Important For any new software release ensure that you download the latest software distribution package and read any Product Support Notices PSNs associated with the new release Both are available on the Avaya support website Review the release notes and any Read Me files associated with a distribution pack...

Страница 68: ...t to read this file whenever they reset The upgrade file is also used to point to the settings file The settings file 46xxsettings txt that contains the option settings that enable disable or otherwise customize the settings you might need to tailor the deskphones for your enterprise Note Note You can use one settings file for all your Avaya IP deskphones including the 9600 series IP deskphones co...

Страница 69: ...ile at the next line after a tag statement If no such statement exists the rest of the settings file is ignored Conditionals of the form IF parameter_name SEQ string GOTO tag Conditionals cause the Goto command to be processed if the value of the parameter named parameter_name exactly matches string If no such parameter named parameter_name exists the entire conditional is ignored The only paramet...

Страница 70: ...tings application specific parameters etc You can download a template for this file from the Avaya support Web site See Chapter 7 in the Administering Avaya Deskphone SIP for 9601 9608 9608G 9611G 9621G 9641G for details about specific parameter values You need only specify settings that vary from defaults although specifying defaults is harmless During a reboot if the deskphone is unable to acces...

Страница 71: ...NUM N PROCSTAT Y PROCPSWD Y PHY1STAT Y PHY2STAT Y PHNCC N PHNDPLENGTH N PHNIC N PHNLDLENGTH N PHNLD N PHNLAC Y PHNOL N RFSNAME N SNMPADD Y SNMPSTRING Y SIG Y SCREENSAVERON N TEAM_BUTTON_RING_T YPE Y TPSLIST N VLANTEST Y WMLHOME N WMLPORT N WMLPROXY N Parameter Retained ...

Страница 72: ... differs from the language file previously downloaded Alternately you can remove the old language file using an empty SET LANGUAGES command in the 46xxsettings file before downloading a language file with the same filename Note Note Language files for SIP deskphones have a xml filename extension whereas language files for 9608 9608G 9611G 9621G or 9641G IP deskphones set to H 323 have a txt filena...

Страница 73: ...or each group The number can be any integer from 0 to 999 with 0 as the default meaning your largest group would be assigned as Group 0 Then at each non default deskphone invoke the GROUP Local Craft Administrative procedure as specified in Chapter 3 Local administrative options and specify which GROUP number to use Once the GROUP assignments are in place edit the configuration file to allow each ...

Страница 74: ...Maintaining the 9601 9608 9608G 9611G 9621G and 9641G IP deskphones 74 SIP Deskphones Release 6 4 Installation and Maintenance Guide ...

Страница 75: ...SIP Proxy server If the deskphone is supposed to be powered from the LAN ensure that the LAN is properly administered and is compliant with IEEE 803 3af 2 If you are using static addressing Use the VIEW Craft procedure to find the names of the files being used and verify that these filenames match those on the HTTP HTTPS server See Using the View administrative option on page 63 for more informati...

Страница 76: ...ed language or if the deskphone is logged off in the language specified by the SYSTEM_LANGUAGE parameter value If English is not the selected language the deskphone displays messages in English only when they are associated with local procedures for example the VIEW Craft local procedure Most of the messages in Table 3 display only for about 30 seconds or less and then the deskphone resets The mos...

Страница 77: ...arting CAUSE The deskphone is in the initial stage of rebooting RESOLUTION Allow the deskphone to continue SCEP Failed CAUSE Simple Certificate Enrollment Protocol SCEP has rejected a request for a certificate RESOLUTION Although the SCEP server connection is terminated startup continues No action required Subnet conflict CAUSE The deskphone is not on the same VLAN subnet as the router RESOLUTION ...

Страница 78: ...plug the deskphone then plug it in again to reset After Login the progress bar shows just a few completed bars and stops moving CAUSE Login has failed RESOLUTION Check that the LAN and File servers are operating correctly Re attempt login The deskphone continually reboots or reboots continuously about every 15 minutes CAUSE The deskphone cannot find the call server RESOLUTION Ensure that SIP_CONTR...

Страница 79: ...N equipment routers servers etc between the call server and the deskphone Verify no one changed the deskphone settings locally using the VIEW and ADDR craft procedures as described earlier in this guide AND the deskphone was recently moved CAUSE Loss of communication with the call server RESOLUTION As above but pay particular attention to the possibility that the deskphone is being routed to a dif...

Страница 80: ...inches or so of blank space to the right of the deskphone If that is insufficient use the handset the user experiences sudden silences such as gaps in speech or static clipped or garbled speech etc CAUSE Jitter delay dropped packets etc RESOLUTION You can have the user provide diagnostic data by invoking the Network Information feature under the A Avaya button on the deskphone One or more Quality ...

Страница 81: ...he off pbx telephone station mapping form a sample of which appears in Appendix C of the Administering Avaya Deskphone SIP for 9601 9608 9608G 9611G 9621G 9641G CAUSE Possible error in SIG group configuration on Communication Manager which indicates the default region for the SIP trunk to Communication Manager RESOLUTION On the IP network region form ensure that the region pointed to is configured...

Страница 82: ...he MS Exchange server being used is specified in the settings file To view the Exchange server in use go to Outlook Tools Options Mail Setup E mail Accounts Change Some settings in the settings file are being ignored while other settings are being used properly CAUSE Improper settings file administration RESOLUTION Verify that customized settings are correctly spelled and formatted AND the setting...

Страница 83: ...he Retry softkey then enter new extension and password Or have the user log in with the original extension while unregistering the extension from the other phone Login fails CAUSE Invalid provisioning on Communication Manager or Session Manager RESOLUTION Session Manager needs to point to Communication Manager s PROCR interface for the Media Server Admin Address Session Manager must point to a spe...

Страница 84: ...n of pop up windows SRTP provisioning SRTP is now supported with TLS To use SRTP the network region codec set must have media encryption set up for each region that calls may traverse When SRTP is provisioned in Communication Manager the default cryptosuite used is aescm128 hmac80 The 9601 9608 9608G 9611G 9621G or 9641G IP deskphone also assumes that no encryption is an option provisioned in Comm...

Страница 85: ...AN Control LAN type of Gatekeeper circuit pack CNA Converged Network Analyzer DHCP Dynamic Host Configuration Protocol an IETF protocol used to automate IP Address allocation and management DiffServ Differentiated Services an IP based QoS mechanism DNS Domain Name System an IETF standard for ASCII strings to represent IP addresses The Domain Name System DNS is a distributed Internet directory serv...

Страница 86: ...r maintaining and managing end users personal information in the system QoS Quality of Service used to refer to several mechanisms intended to improve audio and signaling quality over packet based networks RTCP Real time Transport Control Protocol RTP Real time Transport Protocol SCEP Simple Certificate Enrollment Protocol used to obtain a digital certificate Session Manager Avaya Aura Session Man...

Страница 87: ...Issue 5 August 2014 87 VLAN Virtual LAN VoIP Voice over IP a class of technology for sending audio data and signaling over LANs Term Description ...

Страница 88: ...Glossary 88 SIP Deskphones Release 6 4 Installation and Maintenance Guide ...

Страница 89: ...ures Accessing 42 D Debug Procedure 51 Disable Automatic Gain Control AGC 49 Disable Event Logging 55 Document Organization 19 Download Procedure 68 Downloading Language Files 72 Downloading Software Upgrades 67 DTMF Tones 76 Dynamic Addressing Process 32 E Enable Event Logging 55 Entering Data for Administrative Options 43 Error and Status Messages Installation 76 Error Conditions 75 Event Loggin...

Страница 90: ...Gateway Configurations 22 SIG Procedure 58 Signaling Protocol Identifier 58 Signaling Protocol Changing the 72 Simple Certificate Enrollment Protocol SCEP 37 SIP Settings Configuring 59 SIP Centric description 25 Site Specific Option Number Setting 62 Software 22 Software Upgrades Downloading 67 SSON Procedure 62 Static Addressing Installation 47 Pre Installation Checklist 46 System Values Reset 5...

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