Additional Configurations
11. Click
Save & Make Live
on the toolbar.
Conference Not Started
This sample failure route will define the action taken by the system when a participant dials into a
conference that has yet to start. Again, this is only a sample route in which the conference participant is
played a message stating that the conference has yet to start.
To set up this failure route:
1. Create a recording similar to the following:
•
“Sorry, the conference you are trying to join has not started yet. Please call back later.”
2. Click
Basic Actions
on the tool bar and select
Generic
.
3. Click in the right-hand pane to place the action.
4. Open the
Properties
for
Generic
.
•
Change the
Token Name
to
Play NotStarted.wav
.
•
In the
Entry Prompts
tab, click the (green cross), click
and select the name of the
wav file you created in step 1.
•
Click
Close
and
OK
.
5. Connect
Conference Not Started
to
Play NotStarted.wav
.
6. Click
Telephony Actions
on the tool bar and select
Disconnect
.
7. Click in the right-hand pane to place the action.
8. Connect
Play NotStarted.wav
to
Disconnect
.
9. Click
Save & Make Live
on the toolbar.
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