Tracer Recording Manager (VAT Status tab):
All the Recording Ports should display Green –
‘Idle’.
7. Support
Customers should call the Computer Telephony Solutions Customer Service Center when having
problems related to the OAISYS Net Suite product components. Computer Telephony Solutions
will then determine the nature of the problem and recommend the best plan to the customer
whether it is to:
Fix the problem through remote access.
Dispatch, at Computer Telephony Solutions’ discretion, on-site technical support.
For technical support on OAISYS Net Suite product components, contact the Computer
Telephony Solutions Customer Service Center at (480) 496-9040. Technical support email can
be sent to
.
8. Conclusion
These Application Notes describe the required configuration steps for Computer Telephony
Solutions’ OAISYS Net Suite components (Net Server, Tracer, Call Router, Voice Assistant, and
SCR; Reviewed:
WCH 7/7/2004
Solution & Interoperability Test Lab Application Notes
©2004 Avaya Inc. All Rights Reserved.
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