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4.3. Configure CTS OAISYS Voice Assistant

Step

Description

1. In the OAISYS Net Server window that appears, right-click the

VA_Host

service and

choose

Show Service Window

.

2. Connect analog IVR ports (SLT) from Avaya IP 406 Office System and program Voice

Assistant with Avaya IP 406 Office System extension numbers (201 and 202) for each
port.

SCR; Reviewed:
WCH 7/7/2004

Solution & Interoperability Test Lab Application Notes

©2004 Avaya Inc. All Rights Reserved.

17 of 39

oaisys-ipoffice.doc

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Содержание IP Office 2.0

Страница 1: ...call recording intelligent call routing using ANI and DNIS and a desktop phone application to allow users to make receive and manage calls on their existing telephone Features and functionality were v...

Страница 2: ...the OAISYS Net Server to receive DevLink Pro information about calls OAISYS Call Router An intelligent call routing product that allows calls to be routed to the appropriate destination using telepho...

Страница 3: ...able features please refer to the appropriate Avaya IP Office and or Computer Telephony Solutions product documentation Avaya IP Office Four analog station ports x225 x228 were connected to the Dialog...

Страница 4: ...orded This is the case for station trigger recordings too Playback through Phone not supported Tracer does not support playback of trunk call recordings through user s phone Playback of recording very...

Страница 5: ...2 7 1 Build 163 AI Logix 4 port Analog board PT409 for OAISYS Tracer 2 7 1 Build 163 Dialogic 4 port Analog board DIALOG4 for OAISYS Voice Assistant DNA SR5 1 1 Build 30 SP1 Generic Analog Telephones...

Страница 6: ...go to the Configuration Tree and double click System In the System Configuration window that appears select the System tab and set License Server IP Address to the IP address of the machine to which...

Страница 7: ...ve its configuration 11 Select an analog station port on the IP Office Phone Expansion module that will be connected to the Voice Assistant and record the corresponding extension number Verify the ext...

Страница 8: ...hunt group list window and select New 18 In the HuntGroup tab of the Hunt Group window that appears leave the Extension list empty set Name to CallRouteHunt Extension to 100 or the extension number de...

Страница 9: ...CH 7 7 2004 Solution Interoperability Test Lab Application Notes 2004 Avaya Inc All Rights Reserved 9 of 39 oaisys ipoffice doc Step Description 19 In the Voicemail tab of the Hunt Group window unchec...

Страница 10: ...ce doc Step Description 20 In the Queuing tab of the Hunt Group window check Queuing On and click OK Select Inbound Call Route 21 In the Manager window go to the Configuration Tree and double click In...

Страница 11: ...t appears set the Line Group ID to 0 or the desired number set Destination to CallRouteHunt and click OK Assign Trunks to the Incoming Call Route 23 In the Manager window go to the Configuration Tree...

Страница 12: ...for each line trunk assigned to the incoming call route 27 In the Manager window select File Save to send the configuration to the IP Office and wait for the unit to reboot 4 Configure CTS OAISYS Comp...

Страница 13: ...2 configuration window that appears set Switch IP Address to the IP Address of the IP Office select Third Party set Switch Password to the IP Office password uncheck WAV Users check ACD Queues and cli...

Страница 14: ...the window OAISYS Net Server automatically launches on system boot and runs minimized on the taskbar 2 In the OAISYS Net Server window that appears right click the LVL2OAI service and choose Show Serv...

Страница 15: ...c Step Description 3 In the OAISYS Level2 Service window that appears TAPI Initialized xx lines found will indicate a green status if the Avaya IP Office TAPI Service Provider was properly configured...

Страница 16: ...doc Step Description 4 In the IP Office Connection Setup window that appears set IP Office Switch Hostname or IP Address to the IP Address of the IP Office set Password to the IP Office password chec...

Страница 17: ...d choose Show Service Window 2 Connect analog IVR ports SLT from Avaya IP 406 Office System and program Voice Assistant with Avaya IP 406 Office System extension numbers 201 and 202 for each port SCR...

Страница 18: ...d choose Show Service Window 2 In the Call Router window that appears click Log In 3 In the Login to Database window that appears log in with the password provided for the database and click Okay SCR...

Страница 19: ...7 7 2004 Solution Interoperability Test Lab Application Notes 2004 Avaya Inc All Rights Reserved 19 of 39 oaisys ipoffice doc Step Description 4 In the Routing Exts tab of the Call Router window that...

Страница 20: ...outing Extension to the hunt group extension number defined for the Call Router in the IP Office e g 100 select CallerID ANI set Default Destination to 2499 click Edit to do so and set Run Voice Assis...

Страница 21: ...04 Avaya Inc All Rights Reserved 21 of 39 oaisys ipoffice doc Step Description 6 In the Call Router window that appears go to Setup Call Router Administrator 7 In the Call Router Administrator window...

Страница 22: ...dministrator window set Phone Number to 0000000000 set Destination to S 10 click Edit to do so click Add To save the configuration click Save 4 5 Configure CTS OAISYS Tracer Step Description 1 Set up...

Страница 23: ...teroperability Test Lab Application Notes 2004 Avaya Inc All Rights Reserved 23 of 39 oaisys ipoffice doc Step Description 3 In the Server Status tab of the Voice Assistant Tracer window that appears...

Страница 24: ...eat until all analog and digital trunks that are tapped have been set up When done click Save For example the Voice Assistant Tracer has ports 1 24 configured for the T1 PRI tapped trunks and ports 25...

Страница 25: ...pplication Notes 2004 Avaya Inc All Rights Reserved 25 of 39 oaisys ipoffice doc Step Description 6 In the Tracer Recording Manager window that appears go to Setup Configure 7 In the Trunks tab of the...

Страница 26: ...7 7 2004 Solution Interoperability Test Lab Application Notes 2004 Avaya Inc All Rights Reserved 26 of 39 oaisys ipoffice doc Step Description 8 In the Trunk Settings window that appears selectAll Cal...

Страница 27: ...aunch the Net Phone client on the end user PC In the About OAISYS Net Phone window that appears click OK 3 In the OAISYS NET PHONE window that appears right click the yellow circle on the top left cor...

Страница 28: ...rved 28 of 39 oaisys ipoffice doc Step Description 4 In the OAISYS Net Server TSP Configuration window that appears set Login name to the end user s extension number e g 2520 set Extension to the end...

Страница 29: ...9 of 39 oaisys ipoffice doc Step Description 5 In the OAISYS NET PHONE window that appears the login name and extension number configured should appear in the display 6 In the OAISYS NET PHONE window...

Страница 30: ...ys ipoffice doc Step Description 7 In the Outlook Preferences window that appears check Enable Outlook Integration set Home Area Code to the local area code e g 732 check On Manual Dialing Lookup in O...

Страница 31: ...heck Display Choices in the If Duplicate Matches pane and click Save 11 In the Add Change Handler Rule window click OK 12 Close the Outlook Phone Link setup window 13 In the Outlook Preferences window...

Страница 32: ...previously defined rules The call generation script on the destination extension answered the call played an audio file and then the call generation script would drop the call on both sides The second...

Страница 33: ...Avaya IP Office Connection and OAISYS Net Server links should connect and display a Green Light OAISYS Call Router OAI Server Connection link should connect and display a Green Light SCR Reviewed WCH...

Страница 34: ...nnect and display a Green Light OAISYS Net Phone The display should show the extension number that you login with SCR Reviewed WCH 7 7 2004 Solution Interoperability Test Lab Application Notes 2004 Av...

Страница 35: ...7 2004 Solution Interoperability Test Lab Application Notes 2004 Avaya Inc All Rights Reserved 35 of 39 oaisys ipoffice doc AISYS Tracer The Net Server and License Information should connect and displ...

Страница 36: ...ger Access tab The Net Server and CTI should connect and display a Green Light SCR Reviewed WCH 7 7 2004 Solution Interoperability Test Lab Application Notes 2004 Avaya Inc All Rights Reserved 36 of 3...

Страница 37: ...access Dispatch at Computer Telephony Solutions discretion on site technical support For technical support on OAISYS Net Suite product components contact the Computer Telephony Solutions Customer Serv...

Страница 38: ...ation Manual 40DHB0002USCL Issue 8 03 07 2003 Avaya IP Office CTI Link Installation Manual 40DHB0002UKAB Issue 5 10 28 2003 Computer Telephony Solutions OAISYS Voice Assistant Operations Manual Versio...

Страница 39: ...information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accura...

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