SCR; Reviewed:
WCH 7/7/2004
Solution & Interoperability Test Lab Application Notes
©2004 Avaya Inc. All Rights Reserved.
2 of 39
oaisys-ipoffice.doc
1. Introduction
These Application Notes describe the compliance-tested configuration utilizing Avaya IP Office
2.0 and Computer Telephony Solutions OAISYS NetSuite 4.2.
Computer Telephony Solutions (CTS) OAISYS NetSuite 4.2 is a business productivity software
suite designed for small and medium-sized companies. OAISYS NetSuite 4.2 includes the
following components:
OAISYS Net Server
– A software server component that links to the TAPI
Link
Pro and
Dev
Link
Pro interfaces of the Avaya IP Office. The Net Server allows all other OAISYS
components to utilize and share the TAPI
Link
Pro and Dev
Link
Pro interfaces over the LAN.
OAISYS Tracer
– A call-logging product that passively taps on the trunk side of the Avaya IP
Office to record telephone calls. The Tracer connects via TCP/IP to the OAISYS Net Server to
receive Dev
Link
Pro information about calls.
OAISYS Call Router
– An intelligent call routing product that allows calls to be routed to the
appropriate destination using telephone number (ANI/CallerID), DNIS, time of day, caller-
supplied information, etc. The Call Router uses the IP Office TAPI
Link
Pro and Dev
Link
Pro
links obtained by the Net Server to monitor calls to an Avaya IP Office route point (i.e., hunt
group number) and then immediately re-routes the calls based on the customer configuration.
OAISYS Voice Assistant
– An integrated IVR product that provides a ‘voice interface’ for the
Call Router so that callers can be prompted for their main telephone number, customer number,
etc. The Voice Assistant connects to one or more analog station ports on the Avaya IP Office to
interact with callers.
OAISYS Net Phone
– A desktop phone application that allows users to make, receive, and
manage calls on their existing telephone. Net Phone provides screen pops and database dialing
to/from most of the popular contact manager, CRM, PIM and database applications.
The tested configuration is shown in
Figure 1
.
