Avaya INTUITY AUDIX, Конфигурационные заметки, Страница: 11 / 12

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The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1
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Check if dial tone is being detected by INTUITY
TM
. If not, use the
Tone Sniffer tool to configure the dial tone correctly.
ƒ
Check if the flash duration set on INTUITY
TM
is the same as that
configured on the switch, if not then modify the flash duration.
NOTE: If the caller is disconnected during transfers then the flash
duration is too high and has to be reduced. If the caller hears
INTUITY dialing digits during transfer then the flash duration is too
low and has to be increased.
†
Call Disconnect - Leave a message for test mailbox, retrieve it and
listen for the sign of the call progress tones. Place an external call and
document the time it takes the INTUITY
TM
to disconnect after the
caller hangs up.
ƒ
If there is no progress tone in the message, disconnect is working
fine.
†
Zero (“()”) Out - Verify that return-to-operator works properly.
†
Call the Intuity from a test extension leave a message for a station
with a voice mail button.
ƒ
If the subscriber stations are programmed to support a button, which
will dial the voice mail access number and the mailbox number
followed by the # sign, the INTUITY
TM
will prompt for the password.
Do you hear “Please enter your password”.
†
Automated Attendant - Call the automated attendant mailboxes.
ƒ
If the correct Auto Attendant mailbox is not reached and all above
tests passed, the most likely problem will be in the switch
translations. Check with the system administrator to endure proper
translation.
†
Set up outcall notification in the test mailbox, leave a message to
generate an outcall. Make sure ports are configured for Outcall
ƒ
INTUITY
TM
should call the number administered for out calling
after the administered time has passed.
ƒ
If Outcalling failures occur, check if dialtone is being detected by
INTUITY
TM
. If not, use the Tone Sniffer tool to configure the
dialtone correctly.
†
Incoming and Outgoing Fax
ƒ
Send a fax to a subscriber mailbox from a fax machine. Press the
start key on the fax machine. Check to see if fax arrived in the
mailbox, and print the fax.
ƒ
Send a fax from a subscriber’s mailbox to a fax machine. Check
the fax machine to be sure the fax was received.
NOTE: If you encounter problems while performing these tasks, review
the “switch log” before escalating problems to your local Technical
Support Center.