Nortel Norstar
Confidential
The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1
10
Check the PBX Extn to Channel mapping has been administered
properly.
Check the Switch Integration log to make sure the RAW data is seen
for every call and is appropriately parsed and translated.
Check the maintenance log to see if an error has been logged
indicating “Bad data”. If yes, then check the switch setup to ensure
that the correct mode codes are being passed to INTUITY
TM
.
Check the Dial Plan Translation screen to see if the translation table
has been administered correctly.
Message waiting indicators - Listen to the message left for the
mailboxes above, delete the message and verify message waiting is
turned
off.
Norstar can support audible message waiting for analog stations
and lamps for digital stations. Verify that message waiting indication
turns
on.
If Message Waiting failures occur check the following:
Check the appropriate COS has been administered on the switch or
the subscriber telephone sets.
Check the SWIN LOG to see if INTUITY
TM
is dialing out the
required sequence of digits. If not check the DIAL PLAN Translation
and make sure that it is administered correctly.
Check if dial tone is being detected by INTUITY
TM
. If not, use the
Tone Sniffer tool to configure the dial tone correctly.
Check if the MWI sequence dialed out by INTUITY
TM
is the same
as set on the switch. Ask the switch administrator for the MWI
sequence. If it is different than change the MWI ON Prefix and
Suffix to reflect the correct value.
If MWI updates take a long time, then dedicate one or more channels for
MWI (i.e. no incoming calls on these lines). This can be done by assigning
a unique Channel Group to the particular channel/s and administering the
Device Assignment screen to this value (value is 2 as all channels are
assigned Group 2).
Test Transfers using “*T” option. From Audix mailbox. Transfer to
another mailbox. Monitor the transfer time.
Transfer to a station that is
in a Do-Not-Disturb mode, busy mode, RNA mode.
The transfer time is approximately 5-8 seconds.
Test multiple transfers - set up phone A to transfer to Phone B and
Phone B transfers to phone C. And phone C transfers to phone D.
Determine how many transfers can be supported on the switch.
Norstar can be programmed to send disconnect code “**9” when a
caller disconnects, which will ensure faster disconnects.
If Transfer failures are encountered, then check the following: