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Issue 2.0 December 2003

8-1

Telephone Management and
Troubleshooting

Introduction

The 4600 Series IP Telephones are relatively trouble-free. This chapter provides
helpful information for:

■

Interpreting the different ringer tones you hear.

■

Interpreting the 4610SW’s display symbols.

■

Testing your telephone to be sure it is operating correctly.

■

Basic Troubleshooting. This chart provides the most common problems an
end user might encounter and suggested resolutions.

■

Application-specific troubleshooting. This chart describes problems and
solutions specific to a 4610SW application (Phone, Speed Dial, Call Log, or
Web Access).

■

Resetting or power-cycling your phone, when Basic Troubleshooting does
not resolve a problem.

Additionally,

Chapter 6

describes several status screens to use to troubleshoot

certain problems, as requested by your System Administrator. For all other IP
Telephone questions or problems, contact your System Administrator.

Содержание 555-233-784

Страница 1: ...4610SW IP Telephone Release 2 0 User s Guide 555 233 784 Issue 2 0 December 2003...

Страница 2: ......

Страница 3: ...Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of Utilization of capab...

Страница 4: ...CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equipment described in this document comp...

Страница 5: ...lic Conventions xiii Typographic Conventions xiii Related Documentation Training xiii 1 Introducing Your 4610SW IP Telephone Introduction 1 1 The 4610SW IP Telephone 1 1 Navigating Application Screens...

Страница 6: ...ransfer 2 10 Retrieving a Voice Mail Message 2 10 Logging Off the Phone 2 11 Reinstating the Phone After a Logoff 2 11 Forcing a Login to the Phone 2 11 3 Using the Speed Dial Application Introduction...

Страница 7: ...Log Entries 4 5 Deleting a Single Call Log Entry 4 5 Deleting All Entries from a Call Log 4 6 5 Using the Web Access Application Introduction 5 1 Web Access Authentication 5 2 Navigating Web Pages 5 3...

Страница 8: ...S Status 6 8 Viewing Interface Status 6 8 Viewing Miscellaneous Status 6 8 Viewing the Network Audio Quality 6 8 Changing the Display Contrast 6 9 Feature Button Labeling 6 9 Logging Off the 4610SW IP...

Страница 9: ...ng Ringer Tones 8 2 Interpreting Display Icons 8 3 Testing Your Phone 8 4 Testing the Telephone s Lights and Display 8 4 Basic Troubleshooting Chart 8 5 Troubleshooting 4610SW Applications 8 7 Resetti...

Страница 10: ...Contents x Issue 2 0 December 2003...

Страница 11: ...unit itself Updates and new features are downloaded to your phone without intervention or the need for phone replacement This guide contains eight chapters geared to how you actually use the phone eac...

Страница 12: ...off the phone for security purposes and logging back on to the phone Chapter 3 Using the Speed Dial Application Describes how to add update and remove speed dial buttons to facilitate quick dialing o...

Страница 13: ...SW see 4610SW IP Telephone Stand Instructions Document Number 555 233 165 For information related to maintaining an IP Telephone System on a Local Area Network see the 4600 Series IP Telephone LAN Adm...

Страница 14: ...Related Documentation Training About This Guide xiv Issue 2 0 December 2003...

Страница 15: ...st features and applications The display area allows up to six application specific buttons to be presented and labeled at one time Additionally six Line Feature buttons and four softkeys provide acce...

Страница 16: ...sist you in using the 4610SW applications and features 14 standard labeled buttons which assist in telephone operation and call handling and a built in two way speakerphone You can also attach the tel...

Страница 17: ...Introducing Your 4610SW IP Telephone The 4610SW IP Telephone Issue 2 0 December 2003 1 3 Figure 1 1 4610SW IP Telephone 1 2 3 6 16 17 19 18 4 20 21 5 10 7 8 4 9 11 13 12 14 15 3...

Страница 18: ...e application activity 3 Line Feature buttons Six Line Feature buttons provide both call appearances lines for incoming and outgoing calls and application specific functionality 4 Softkeys Used to nav...

Страница 19: ...con This button also controls the volume of the key click sounds Key clicks sound when you press fixed buttons on the phone such as the dialpad or softkeys 15 Headset Jack Provides a port for connecti...

Страница 20: ...n Paging indicators show that a screen has more than one page and allow you to navigate forward and back through those additional pages To activate the function or feature represented by a phone butto...

Страница 21: ...ver Icon Description Condition Feature Button Display Background Color None Feature is on active Light Gray None Feature is off inactive Light Gray None Feature denied Broken Flutter This is a tempora...

Страница 22: ...using the Phone application Speed Dial Application The Speed Dial application provides access to speed dial buttons which facilitate automatic dialing Use this application to set up buttons for speed...

Страница 23: ...web access screens and pages and provides information about entering text on web pages Making a call from the Web Access application is covered in Using Your 4610SW IP Telephone 4610SW Telephone Opti...

Страница 24: ...4610SW IP Telephone Applications Introducing Your 4610SW IP Telephone 1 10 Issue 2 0 December 2003...

Страница 25: ...overed in this chapter Call Appearances In the Phone application both call appearance lines and administered feature buttons take up half the display width The half width display area allows more Line...

Страница 26: ...k 1 Pick up the handset activate your headset or press the Speakerphone button and dial You may also start dialing with the phone on hook In this case the phone automatically goes off hook and activat...

Страница 27: ...utton generates an error tone If the Redial feature is restricted to only the last number dialed follow the instructions below for Redialing the Last Number Called Redialing the last number called Pre...

Страница 28: ...ons and select the party you want to call by pressing that button For information on setting up Speed Dial buttons see Using the Speed Dial Application Because the 4610SW IP Telephone s advanced capab...

Страница 29: ...from the Call Log Your 4610SW IP Telephone maintains a log of up to 45 outgoing incoming answered and incoming unanswered calls to from your phone Each log can have up to 15 calls 1 To call a party l...

Страница 30: ...b page author To call a party using a web link just select that link NOTE If your administrator has set up the Enhanced Dialing feature selecting a link to call a party causes the 4610SW to automatica...

Страница 31: ...The line s display area changes to white text with a dark gray background The current call is placed on hold the Soft Hold icon displays and you hear a dial tone 2 Dial the number of the next party an...

Страница 32: ...You generally use this feature in conjunction with the Speakerphone but you can hold an off line conversation at any time during a call Preventing the other person on the line from hearing you 1 Pres...

Страница 33: ...r activate the headset The Speaker indicator next to the Speaker button goes off and audio control reverts to the handset or headset as applicable Changing from the handset or headset to the Speakerph...

Страница 34: ...answer and announce the call see Step 4 The call is sent to the extension or number you dialed A two second display message indicates the transfer is complete 4 Remain on the line and announce the ca...

Страница 35: ...To log your phone off press the Mute button then press the following numbers on the dialpad 5 6 4 6 3 3 which stands for LOGOFF A request to un register the phone is sent to the server The phone is no...

Страница 36: ...Logging Off the Phone Using Your 4610SW IP Telephone 2 12 Issue 2 0 December 2003...

Страница 37: ...pad Use the dialpad keys 0 through 9 and to enter characters in a Name or Number field To select a field press the Line Feature button on either side of the field to which you want to move When enteri...

Страница 38: ...andset or by a fixed button like Transfer Also you automatically exit text entry mode if you cause another screen to display for example by pressing Save or Cancel or pressing the button Editing Durin...

Страница 39: ...f these buttons causes the respective action to be taken at the current cursor position Name Entry Example To add a Speed Dial button for Jane O Hara you would typically press the following dialpad nu...

Страница 40: ...adding a name 4 After completing the Name field press Done The Speed Dial Number Entry screen displays with the prompt Use dialpad to edit Number 25 5 Use the dialpad to enter the telephone number of...

Страница 41: ...ing procedure to change the name or number associated with a Speed Dial button 1 Access the Speed Dial application by pressing the SpDial softkey The Speed Dial Main screen displays 2 Use the Page Lef...

Страница 42: ...be changed Press the Backspace button to remove the character s and re enter the character s Or press the Clear Line Feature button to remove the number entirely then retype it The Number field allow...

Страница 43: ...Line Feature button corresponding to the button you want to remove The Speed Dial Deletion screen displays the prompt Press Delete again to confirm 5 Visually verify that you want to delete the Name a...

Страница 44: ...Deleting a Speed Dial Button Label Using the Speed Dial Application 3 8 Issue 2 0 December 2003...

Страница 45: ...escribes the three Call Logs available on your 4610SW IP Telephone It also provides procedures for adding a Call Log entry to a Speed Dial button and deleting one or all Call Log entries For informati...

Страница 46: ...y whenever you access the Call Log application but you can quickly access a different log if desired Each log has a main screen which lists the calls in chronological order newest to oldest and a deta...

Страница 47: ...ast three calls Press the Page Left button Review outgoing calls you made Press the Outgo softkey The Outgoing Calls Main screen displays Review calls you received and answered Press the InAns softkey...

Страница 48: ...se dialpad to edit Number 25 displays with the cursor positioned at the end of the Number field NOTE For assistance with entering information on this screen see the section in Chapter 3 titled Enterin...

Страница 49: ...With the entry to be deleted displayed press the Line Feature button corresponding to that entry The selected entry s Detail screen displays 4 Press the Delete softkey The prompt Press Delete again t...

Страница 50: ...press the Outgo softkey to display that Call Log then proceed to Step 3 3 Press the Delete All softkey The prompt Press Delete again to confirm displays 4 Visually verify that you want to delete all...

Страница 51: ...access to the Home and other web pages sites Note that the Web Access application offers a basic browser capability The application does not support all Internet data types nor is it intended to repla...

Страница 52: ...rd contact your System Administrator for assistance 1 If the Web Authentication input screen displays after selecting the Web softkey use the dialpad to enter your User ID or Name NOTE For information...

Страница 53: ...ed highlighted first press the Line Feature button to the left of that line to bring the line in focus before proceeding 3 Navigate the Home page and other web pages as follows NOTE You can view and s...

Страница 54: ...y as described below If you want to Then Enter text If you are unfamiliar with 4610SW web text entry see Entering Characters Using the Dialpad below When you complete the current field text line eithe...

Страница 55: ...lays as appropriate Then use the dialpad to select the characters you want to appear in that case Mode alpha displays all characters entered in lower case and is the default mode Mode ALPHA displays c...

Страница 56: ...essing the 2 key again replaces the A with a B or b pressing it again replaces the B with a C or c Pressing the same key again replaces the C with an A or a and so on Pressing a different key moves th...

Страница 57: ...r press the Clear Line Feature button to remove the name entirely then retype it The Name field allows up to 13 characters 3 After changing the name or to change the number without changing the name p...

Страница 58: ...Adding a Speed Dial Button for a Website Telephone Number Using the Web Access Application 5 8 Issue 2 0 December 2003...

Страница 59: ...feature button labels and options settings Personalizing feature button labels Selecting a different language for the 4610SW user interface Allowing the Voice message light to flash when the telephone...

Страница 60: ...lls View IP Settings provides access to the View Status Main screen 1 from which you may view IP Address information status quality of service audio and signaling status and interfaces status and the...

Страница 61: ...en displays 4 To change the current setting press the corresponding Line Feature button The option setting toggles to and displays the next choice 5 To exit the Options application press any of the so...

Страница 62: ...een on Answer Option When the Phone Screen on Answer option is set to Yes the Phone screen appears in the display area when you answer a call regardless of the screen you were working with at that tim...

Страница 63: ...Your 4610SW IP Telephone is capable of displaying two types of call timers The Call Timer displays in the top display area showing the elapsed time you are connected on a call in h mm ss hours minutes...

Страница 64: ...ing you want to change or save this setting by pressing the Save softkey To restore the previous setting without changing it press the Cancel softkey Upon saving the first Options Main screen displays...

Страница 65: ...e Left Indicator buttons as applicable The View Status Main screen 2 displays providing access to additional settings and phone information 3 To select any option on this screen press the Line Feature...

Страница 66: ...g the Network Audio Quality If you experience poor audio quality during a call the problem is likely with your network Your LAN Administrator might ask you to display these screens to diagnose or trou...

Страница 67: ...ast level you set by pressing the Save softkey or to restore the previous setting without changing the contrast press the Cancel softkey The first Options Main screen displays Feature Button Labeling...

Страница 68: ...ppears next to the first Feature button If you want to Then Re label one or more Feature buttons Select Relabel feature buttons The Feature Button Relabeling screen displays Proceed to Step 3 View the...

Страница 69: ...y have performed Logging Off the 4610SW IP Telephone Log your telephone off to prevent unauthorized use during an absence or for privacy purposes Locate the Log Off option on the second Options Main s...

Страница 70: ...button labels names and numbers and Feature button labels following a phone failure or replacement Establish or modify FTP File Transfer Protocol settings such as the network server address directory...

Страница 71: ...The setting changes from Disabled to Enabled 3 To save your selection select Save To exit without making a change select Cancel The Backup Restore Main screen re displays with the Backup Restore sett...

Страница 72: ...ng server connection the backup file is retrieved with data in the proper format The messages File successfully retrieved and Press Save to replace current data with data from retrieved file display S...

Страница 73: ...otocol Setup screen They are Server IP Address the specific server to which your 4610SW IP Telephone is connected for backup restore and other network related functions If your phone has been repaired...

Страница 74: ...h 23 Use the dialpad and any applicable Line Feature buttons to enter the path provided by your System Administrator 22 or fewer characters See Entering Characters Using the Dialpad and Editing During...

Страница 75: ...the language to which you want to change is shown go to Step 3 If the language to which you want to change is not shown first use the Page Right indicator to move to the second Language Selection scre...

Страница 76: ...of the display are labeled respectively Yes and No in both the currently active language and the selected new language 4 Choose one of the following options If you want to Then Proceed to change the...

Страница 77: ...rticular setting 1 Select PC Ethernet interface from the third Options Main screen The first PC Ethernet Interface screen displays showing the current setting 2 If the setting to which you want to cha...

Страница 78: ...Changing a Phone PC Ethernet Interface 4610SW IP Telephone Options 6 20 Issue 2 0 December 2003...

Страница 79: ...dsets and headset adapters that carry an Avaya brand or logo There are a variety of Avaya headsets that are compatible with your 4600 Series IP Telephone To see the available headsets view the Freedom...

Страница 80: ...ely The LKA10 when used without an MIP 1 operates with other Avaya IP telephones but cannot be used for remote call answering or call initialization The table below summarizes Avaya s corded headset c...

Страница 81: ...is chart provides the most common problems an end user might encounter and suggested resolutions Application specific troubleshooting This chart describes problems and solutions specific to a 4610SW a...

Страница 82: ...3 Rings Priority call from another extension or from an Automatic Callback call you placed Half Ring ring ping A call is being redirected from your phone to another because Send All Calls or Call For...

Страница 83: ...call Dial Three shorts tone bursts followed by a steady dial tone indicate a feature request was accepted and dialing can start Reorder Fast busy tone repeated every half second indicates all phone tr...

Страница 84: ...button then press the following numbers on the dialpad 8 3 7 8 which stands for TEST The display indicates the self test has started If the test is successful the message Self test Passed end displays...

Страница 85: ...your System Administrator Display shows an error informational message Most messages involve server phone interaction If you cannot resolve the problem based on the message received contact your Syste...

Страница 86: ...the phone Reset or power cycle the phone with your System Administrator s assistance See the section titled Resetting and Power Cycling the IP Telephone for details Contact your System Administrator i...

Страница 87: ...ng lines are not already in use If all lines are in use wait until a line is available to make your call You cannot add an entry to the Speed Dial list You have 48 Speed Dial entries the maximum allow...

Страница 88: ...y problems or other network problems Dialing from this application does not go through Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults You cannot add a...

Страница 89: ...e dial pad press the following keys in sequence 73738 The display shows the message Reset values no yes 3 Choose one of the following 4 Press to restart the phone or to terminate the restart and resto...

Страница 90: ...re cannot be performed or does not correct the problem 1 Unplug the phone and plug it back in The phone connection is re established 2 If power cycling does not correct the problem your System Adminis...

Страница 91: ...ication Screens Navigating 1 6 Applications for 4610SW IP Telephone 1 8 Authentication for Web Access 5 2 Automatic Backup Option Setting the 6 13 Automatic Dialing 2 3 B Backup File Retrieving and Re...

Страница 92: ...s and Headsets 7 1 Headset Headset button 1 5 Headset Jack 1 5 Headset LED Indicator 1 4 Headsets and Handsets 7 1 Hold Placing a call on 2 8 Retrieving a held call 2 8 Hold button 1 5 Hold feature 2...

Страница 93: ...ling the last number called 2 3 Redialing using a list of the last six numbers called 2 4 Reinstating the Phone After a Log Off 2 11 6 12 Resetting and Power Cycling the 4610SW IP Telephone 8 9 Resett...

Страница 94: ...eshooting Chart Basic 8 5 Troubleshooting and Telephone Management 8 1 U Updating Speed Dial Button Label Information 3 5 User ID 6 15 Using the Call Log Application 4 1 Using the Speed Dial Applicati...

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