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Quick Reference

202

Quick Reference

This chapter is the Quick Reference Card for the Avaya 1150E IP
Deskphone. Print this chapter as a reference guide.

Feature

AutoDial

Store

Use

Display

Call Forward

Activate

Deactivate

Reinstate

View number

Call Pickup
Call Waiting

Answer

Return to first call

(place 2nd call on hold)
Return to first call

(terminate 2nd call)

Conference

Hold

Place a call on hold

Return to a held call

Last Number Redial
Message
Ring Again

Activate

When notified

Deactivate

Transfer

Adjust volume

Call Center Features

Supervisor Talk/Listen

Emergency

Call or Answer Supervisor

Answer Supervisor during call

AutoDial

Display

AutoDial

Fwd

Display

Fwd

Pickup

CallWait

Conf

RngAgn

RngCall

RngAgn

Trans

()

(Volume -)

Содержание 1150E

Страница 1: ...Avaya 1150E IP Deskphone User Guide Avaya Communication Server 1000 Document Status Standard Document Version 06 01 Part Code NN43114 100 Date March 2013...

Страница 2: ...and any upgrades updates bug fixes or modified versions thereto Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWN...

Страница 3: ...antial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support cal...

Страница 4: ...in technical content for Call Log Options and to add Record on Demand content June 2010 Standard 04 01 This document is up issued to support Avaya Communication Server 1000 Release 7 0 October 2009 S...

Страница 5: ...pport Communication Server 1000 Release 5 5 software for UNIStim 3 0 November 2007 Standard 01 04 This document is up issued to support Communication Server 1000 Release 5 0 software This document was...

Страница 6: ...tober 2006 Standard 01 01 This document is up issued to support Communication Server 1000 Release 4 5 software This document was up issued to 01 01 to reflect a change in technical content found in th...

Страница 7: ...Revision history 7...

Страница 8: ...tation Control Password SCPW 31 Entering and editing text 35 Entering text using the USB keyboard 35 Entering text using the telephone dialpad 36 Editing text using the context sensitive soft keys 36...

Страница 9: ...the call indicator light 81 Changing feature key labels 81 Configuring the name display format 83 To configure name display format 84 Configuring Live Dialpad 84 Using the Password Admin menu 86 Conf...

Страница 10: ...login 120 Agent logout 121 Call Center Agent features 122 Use Activity Code 122 Answer Call Center calls 122 Call Forcing 123 The Emergency Key 124 Use Not Ready 124 Activate Make Set Busy 125 Making...

Страница 11: ...call 145 While on an active call 146 Transferring a call 147 Using Timed Reminder Recall 148 Using Attendant Recall 149 Using Call Park 149 Calling Party Number Charge Account 151 Displaying incoming...

Страница 12: ...all 177 Selectable Conferee Display and Disconnect 178 Use Group Call 179 Using Record On Demand key 181 Using SAVE key 182 Additional phone features 183 Using the Personal Directory 183 Using the Cal...

Страница 13: ...rvices and Telephone Options menus 203 Regulatory and safety information 206 DenAn regulatory notice for Japan 208 Other 208 Third party terms 210 Third Party Terms for UNIStim sw releases 4 1 thru 5...

Страница 14: ...e music or recorded announcements to waiting callers The Avaya 1150E IP Deskphone can be configured for either an Agent or Supervisor It is shipped in the Agent configuration but can be modified to su...

Страница 15: ...ones are not configured to support soft key functionality Contact your system administrator graphical high resolution pixel based display backlit with adjustable contrast volume control keys for adjus...

Страница 16: ...e Agent In Calls Call Duration Timer Corporate Directory Personal Directory Redial List Callers List Password Administration Virtual Office Branch Office integrated Gigabit Ethernet switch for shared...

Страница 17: ...io Gateway Headset Profile language support English French Swedish Danish Norwegian German Dutch Portuguese Czech Finnish Hungarian Italian Polish Spanish Russian Latvian Turkish and Katakana supports...

Страница 18: ...About the Avaya 1150E IP Deskphone 18 Figure 2 Avaya 1150E IP Deskphone...

Страница 19: ...ctive feature When a triangle appears before a soft key label the feature is active Press the More key to access the next layer of context sensitive soft keys self labeled The keys on either side of t...

Страница 20: ...and the Left and Right keys to position the cursor You can also use the Left and Right keys to select editable fields that appear on the phone Press the Right key to select the field below the curren...

Страница 21: ...If your Mute key is enabled press the Mute key to listen to the receiving party without transmitting your voice Press the Mute key again to return to two way conversation Note 1 If your Mute key is n...

Страница 22: ...hes The flash cadence for each alert is different Note You may also hear an audio Message Waiting Indicator stutter or beeping dial tone when you go off hook When a data related message such as an ins...

Страница 23: ...ostics Local Dialpad Tone Set Info Diagnostics Headset Type Call Log Options Ring type Call Timer Call Indicator Light Change Feature Key Label Name Display Format Live Dialpad Press the Quit key to e...

Страница 24: ...if Virtual Office is configured Test Local Mode and Resume Local Mode if Media Gateway 1000B is configured Press the Services key to exit from any menu or menu item Press the Services key twice to acc...

Страница 25: ...Ans Emerg key to join the agent in an emergency situation call Press the Interflow key to forward calls to a predefined target queue when the call backlog or the waiting time in the queue exceeds a se...

Страница 26: ...information Figure 3 Avaya 1150E IP Deskphone LCD screen License notification Notify your system administrator if your phone displays a message in a pop up window about the licensing feature or evalua...

Страница 27: ...can be preceded by an audio alert a series of beeps The 1150 IP Deskphone supports the following special messages display content in the form of a WML web page is displayed on a WML browser on the IP...

Страница 28: ...led a deck using the browser the pages called a set of cards download to your IP Deskphone The browser handles navigation between the cards in the downloaded deck After a card loads it can cause a tim...

Страница 29: ...y the next level of soft keys The following table describes some of the typical conditions and the soft keys displayed Table 1 WML softkey display Condition Soft key 1 Soft key 2 Soft key 3 Soft key 4...

Страница 30: ...page defined soft keys page defined soft key 1 page defined soft key 2 page defined soft key 3 More Home Refresh blank More Page Loaded WML Home configured four page defined soft keys page defined so...

Страница 31: ...items using dialpad keys such as pressing 1 for room service This function must be configured Security features The following security features are available on your Avaya 1150E IP Deskphone Using en...

Страница 32: ...ntact your system administrator for detailed information To change your SCPW 1 Press the Services key 2 Press the Up Down keys to scroll and highlight Password Admin 3 Press the Send Enter key 4 Use t...

Страница 33: ...E IP Deskphone or if you forget your SCPW contact your system administrator 1 Press the Directory key 2 Press the Up Down navigation keys to scroll and highlight Change Protection Mode 3 Use the dialp...

Страница 34: ...About the Avaya 1150E IP Deskphone 34 6 Choose one of the following context sensitive soft keys Yes to accept the selection No to return to the Directory menu 7 Press the Done soft key or...

Страница 35: ...se for text entry Entering text using the USB keyboard You can use the USB keyboard when connected to enter text in the tools and graphical applications For number entry in telephone applications for...

Страница 36: ...ant to enter the letter A press the number 2 key once If you want to enter the letter C press the number 2 key three times No letters are associated with the number 1 or the 0 keys Editing text using...

Страница 37: ...the Symbol context sensitive soft key and perform the following a Press the Up navigation key to access the symbols b Press the Left Right navigation keys to move to a specific symbol c Press the Choo...

Страница 38: ...iting text 38 Done Select Enter Varies depending on the state of your phone More Access additional context sensitive soft keys Table 4 Editing context sensitive soft key description Part 2 of 2 Soft k...

Страница 39: ...one Figure 4 Avaya 1150E IP Deskphone connections WARNING Ensure that the protective rubber cap on the Avaya 1150E IP Deskphone Accessory Expansion Module port is in place when the port is not in use...

Страница 40: ...Avaya 1150E IP Deskphone into a regular telephone jack This results in severe damage to the IP Deskphone Consult your system administrator to ensure that you plug your telephone into a 10 100BaseT Eth...

Страница 41: ...e cable and then thread the adapter cord through the channels in the stand Note 1 Your Avaya 1150E IP Deskphone supports AC power or Power over Ethernet PoE options including IEEE 802 3af standard pow...

Страница 42: ...ks on page 43 4 Install the Ethernet cable Connect one end of the supplied Ethernet cable to the back of your phone using the RJ 45 connector marked with the symbol and thread the network cable throug...

Страница 43: ...ur Avaya 1150E IP Deskphone can be mounted either using the mounting holes on the bottom of the phone stand Method A or using a traditional style wall mount box with RJ 45 connector and 15 cm 6 inch R...

Страница 44: ...may need to remove the phone from the wall to adjust the lower screws When the lower screws are snug install the phone on the mounting screws and then tighten the top screws Method B Attach the 15 cm...

Страница 45: ...necessary steps Note The Avaya Phone VPN Configuration Wizard uses the default language of the operating system of your PC If the language is not supported by the wizard the default wizard language i...

Страница 46: ...n This file is helpful to troubleshoot problems you experience using the Avaya Phone VPN Configuration Wizard jar The log txt file is located in the same directory as Avaya Phone VPN Configuration Wiz...

Страница 47: ...Virtual Private Network 47 Figure 7 IP Deskphone connected to the modem Figure 8 IP Deskphone connected to the router...

Страница 48: ...e local network Some network equipment allows you to isolate devices from each other If you are unsure it is recommended that you temporarily connect your PC to the IP Deskphone to run the initial Ava...

Страница 49: ...on the version of software installed on your IP Deskphone you may need to upgrade the software on the IP Deskphone prior to configuring the VPN feature To install and configure VPN 1 To obtain the re...

Страница 50: ...0 Figure 10 Welcome language selection window 4 Select your language preference The following languages are supported Arabic Chinese simplified Chinese traditional Czech Danish Dutch English Finnish F...

Страница 51: ...rk 51 Hungarian Italian Japanese Katakana Japanese Kanji Korean Latvian Norwegian Polish Portuguese Russian Spanish Swedish Turkish 5 Click Next The Equipment Setup and VPN window appears as shown in...

Страница 52: ...irm that your LAN Ethernet Port and PC Ethernet Port on the IP Deskphone are connected correctly Note Connect the IP Deskphone LAN Ethernet port marked with the symbol on the back of the phone to your...

Страница 53: ...a Files window 9 If the wizard was not able to locate the files click Browse to locate the provisioning files provided by your network administrator 10 Click Next The Prepare Phone for Configuration w...

Страница 54: ...eys in order Note Depending on the current software version on the IP Deskphone Listening Mode may not be detected If your phone does not enter Listening Mode follow the steps below 13 Verify that the...

Страница 55: ...on your phone The Prepare Phone for Configuration Try again window appears as shown in Figure 14 on page 55 Figure 14 Prepare Phone for Configuration Try again window a Power off your IP Deskphone and...

Страница 56: ...figuration window appears as shown in Figure 15 on page 56 Figure 15 Prepare Phone for Configuration window c Double press the Services key on the IP Deskphone quickly Select the Network Configuration...

Страница 57: ...dow appears as shown in Figure 17 on page 58 OR If you are not able to navigate and edit the address in Provision or TFTP IP in the Network Configuration menu or you were not able to edit this field c...

Страница 58: ...e IP Address of your PC running the Wizard tool Use the IP Deskphone keypad to enter the Provision or TFTP IP address of the provisioning server Note To enter a dot period when entering an IP address...

Страница 59: ...g for connected phones displays while the connected IP Deskphones are located The text Autodiscovery complete displays in the Avaya Phone VPN Configuration Wizard tool when the search is finished If t...

Страница 60: ...Network 60 Figure 18 Autodiscover Phone window 16 Click Next If more than one connected IP Deskphone was discovered the Autodiscover Phone More than one phone was discovered window appears See Figure...

Страница 61: ...configuring the VPN The MAC address is printed on a label located on the back of the IP Deskphone b Select the IP Deskphone to configure from the drop down list c Click Next 17 When the Configure phon...

Страница 62: ...he progress bar displays the percent complete of the provisioning file transfer Configuring phone is displayed during the file transfer 18 When Phone configuration complete is displayed click Next The...

Страница 63: ...onfigured Note You may be prompted to enter a User ID and Password before the IP Deskphone registers with the system This information is provided by your system administrator The following list provid...

Страница 64: ...sten for a dial tone If the IP Deskphone is not configured successfully ensure that the basic requirements are met repeat the steps in the Avaya Phone VPN Configuration Wizard or contact your system a...

Страница 65: ...stem administrator to change the Station Control Password SCPW The Virtual Office Login and Test Local Mode for branch office menus are listed when an Avaya 1150E IP Deskphone Class of Service is conf...

Страница 66: ...at on page 70 Accessing display diagnostics on page 71 Choosing a local dialpad tone on page 71 Viewing phone information on page 72 Diagnostics on page 73 Selecting a headset type on page 73 Configur...

Страница 67: ...e Up Down navigation keys to scroll and highlight an option for example Language 5 Press the Send Enter key The display provides information required to adjust your selection 6 Choose one of the follo...

Страница 68: ...hlight one of the following Headset talk Ringer Headset listen Buzzer 2 Press the Send Enter key or 3 To increase or decrease the volume do one of the following Press the Down and Up context sensitive...

Страница 69: ...ing the Local Tools menu Avaya recommends that you use the control in the Telephone Options menu To adjust the display screen contrast Selecting a language The display is available in multiple languag...

Страница 70: ...Language To select a language Selecting date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select the date and time format press th...

Страница 71: ...es Dual Tone Multi Frequency DTMF sounds a single tone or no sound when you press a key on the dialpad To choose a local dialpad tone press the Services key select Telephone Options and select Local D...

Страница 72: ...To view phone information 1 Press the Up Down navigation keys to scroll and highlight one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTM...

Страница 73: ...nostic information press the Services key select Telephone Options and select Diagnostics To view diagnostic information Selecting a headset type You can configure your Avaya 1150E IP Deskphone to sel...

Страница 74: ...eferred Name Match on page 77 Configuring Area Code Setup on page 77 Configuring the Callers List log You can configure the Callers List to log all incoming calls or only unanswered calls The default...

Страница 75: ...ns menu Press the Up Down navigation keys to scroll and highlight the Incoming Calls option Press the Select soft key Press the Up Down navigation keys to scroll and highlight Log calls if busy Choose...

Страница 76: ...ions and select Call Log Option To configure New Call Indication 1 Press the Up Down navigation keys to scroll and highlight the Log Mode option 2 Press the Send Enter key 3 Press the Up Down navigati...

Страница 77: ...area codes When an incoming call arrives with an area code that matches one of the three stored area codes the incoming call number is reordered to display the phone number followed by the area code...

Страница 78: ...three 1 Press the Up Down navigation keys to scroll and highlight Area Code Setup 2 Press the Send Enter key 3 Press the Up Down navigation keys to scroll and highlight one of the following Area Code...

Страница 79: ...Press the Up Down navigation keys to scroll and highlight Area Code Setup 2 Press the Send Enter key 3 Press the Up Down navigation keys to scroll and highlight one of the following Area Code 1 Area C...

Страница 80: ...imer 1 Press the Up Down navigation keys to scroll and highlight one of the ring types 2 Press the Play soft key to sample the ring tone 3 Choose one of the following Press the Select soft key to save...

Страница 81: ...default labels to the keys collectively or 2 Choose one of the following Press the Select soft key to save the configuration and return to the Telephone Options menu Press the Cancel soft key to keep...

Страница 82: ...locked Contact your system administrator to unlock the password Note If a feature key is configured as an auto dial key the label does not change if the auto dial key configuration changes To rename...

Страница 83: ...configure name display format press the Services key select Telephone Options and select Name Display Format 1 Press the Send Enter key 2 Use the Up Down navigation keys to scroll and highlight one of...

Страница 84: ...vices key select Telephone Options and select Live Dialpad To configure Live Dialpad 1 Press the Up Down navigation keys to scroll and highlight Name display format 2 Press the Send Enter key 3 Press...

Страница 85: ...Enter key 3 Press the Up Down navigation keys to scroll and highlight one of the following On Off default 4 Choose one of the following Press the Select soft key to save the configuration Press the C...

Страница 86: ...le Password Protection To change your SCPW 1 Press the Services key 2 Press the Up Down keys to scroll and highlight Password Admin 3 Press the Send Enter key 4 Use the dialpad to enter your password...

Страница 87: ...150E IP Deskphone or if you forget your SCPW contact your system administrator 1 Press the Directory key 2 Press the Up Down navigation keys to scroll and highlight Change Protection Mode 3 Use the di...

Страница 88: ...Configuring Telephone Options 88 6 Choose one of the following context sensitive soft keys Yes to accept the selection No to return to the Directory menu 7 Press the Done soft key or...

Страница 89: ...Your Avaya 1150E IP Deskphone has both local and server based options Press the Services key twice to access the Local Tools menu which is organized into the following submenus 1 Preferences submenu...

Страница 90: ...Enter digits on the dialpad Select the associated menu item Stop soft key Close the menu Table 6 Navigation key functions in dialog boxes Key Function Down arrow keys Scroll the window down Up arrow k...

Страница 91: ...trast tool to alter the physical settings of the display Use the Sleep tool to control how long the display remains lit if the phone is inactive Note Changes you make to contrast in this menu are lost...

Страница 92: ...d highlight one of the following Contrast Sleep Sleep appears in the format xxx where xxx is a time in minutes or hours 2 Press the Enter key 3 Press the Up Down arrow keys to increase or decrease the...

Страница 93: ...ervices key twice to open the Local Tools menu press the 1 key on the dialpad to select 1 Preferences and then press the 2 key on the dialpad to select 2 Language To select the language used in local...

Страница 94: ...dialpad to select 3 Headsets To enable HID Commands 1 Press the Up Down navigation keys to scroll up or down and highlight the Headsets menu 2 Choose one of the following Press the Select soft key to...

Страница 95: ...threatened is dependant on the operating environment Included in the support of the Jabra and Plantronics headsets is compliance to GN Netcom s and Plantronic s USB Human Interface Device HID respecti...

Страница 96: ...of the Avaya 1150E IP Deskphone See the following figure Making a change in the Headsets menu page takes affect immediately but only temporarily depending on what further action is taken 2 Press the A...

Страница 97: ...Headset type from the following list of headsets DuraPlus B GN Netcom DuraPlus Binaural Headset DuraPlus M GN Netcom DuraPlus Monaural Headset GN2020 GN Netcom GN2020 NC Monaural Headset GN2100 GN Ne...

Страница 98: ...the backlight on the Avaya USB Headset Adapters This check box is selected by default Note If the Avaya USB Headset Adapter is not detected this item is disabled and cannot be modified Limitations and...

Страница 99: ...ure that the headset base is in ready mode that is the green LED on the right hand side of the headset cradle is solid before using the headset For the Plantronics CS50 USB and CS60 USB to go off hook...

Страница 100: ...ress Table 8 Avaya Mobile Headset Adaptor elements and functions Key Function Answer key Press to answer an incoming call If there is no incoming call the Avaya 1140E IP Deskphone selects a line and y...

Страница 101: ...echnology functionality is available for your use Note Avaya recommends that you not pair more than one headset of the same model because they have identical names in the Paired list To pair a wireles...

Страница 102: ...options 102 3 Put your Bluetooth technology headset in its pairing or search mode The procedure for doing this can be different for each headset Refer to the documentation that accompanied your headse...

Страница 103: ...is successful the message Search Completed Found Device s appears and a list of devices that support Bluetooth wireless technology appears in the Found list d Choose one of the following If the search...

Страница 104: ...rs in the Found box proceed to step 7 If your headset is not displayed in the Found box select your headset from the list as follows a Press the Right navigation key one or more times to highlight the...

Страница 105: ...ton next to the Pair Device item and then press the Enter key a A dialog box appears with the prompt Enter PIN b Use the phone dialpad to enter the PIN for the wireless headset and then press the Ente...

Страница 106: ...essful the message Pair completed also appears at the bottom of the screen If the headset is not successfully paired with your phone an error message appears at the bottom of the screen If an error me...

Страница 107: ...ed box navigate to the one you want as follows a Press the Right navigation key one or more times to highlight the Paired box Press the Enter key to start the edit mode b Press the Up Down navigation...

Страница 108: ...is connected to the Avaya 1150E IP Deskphone 10 Choose one of the following If only one headset is paired proceed to step 11 If more than one wireless headset is paired the first headset paired is aut...

Страница 109: ...he wired headset provides the audio The Bluetooth wireless technology headset can work only if it is within range of the phone as the wireless headset approaches the edge of its radio range the audio...

Страница 110: ...t item 3 Press the Enter key to toggle this option on or off A check mark indicates that the wireless headset is used Clear the check mark to use a wired headset This option is on o by default 1 Doubl...

Страница 111: ...Paired box do the following a Press the Right navigation key one or more times to highlight the Paired box Press the Enter key to open edit mode b Press the Up Down navigation keys to open the list P...

Страница 112: ...ith tools in the Local Diagnostics submenu to return to the Local Diagnostics submenu Use the Return key in this way to quickly gather information and run tests without exiting and reentering the Loca...

Страница 113: ...open the Local Tools menu press the 2 key on the dialpad to select 2 Local Diagnostics and then press the 5 key on the dialpad to select 5 USB Devices To check USB device information 6 Advanced Diag T...

Страница 114: ...his menu to configure specific IP address information to meet the requirements of your network To configure an Avaya 1150E IP Deskphone for a static IP address 1 Press the Services key twice 2 Enter t...

Страница 115: ...s that you might need to access that should bypass the proxy server 8 optional In the Home field enter the URL of the page you want to open as your home page Note Entering a value will enable manual a...

Страница 116: ...Configuring Local Menu options 116 4 Lock Menu A system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes...

Страница 117: ...ption Select Headset type in the Options list and choose Type 1 Type 2 or Amplified When an amplified headset is used there are two methods of volume control the Volume Control Bar on the phone and th...

Страница 118: ...Ns and priority values if priority values are being used terminated by To choose the default Priority or Supervisor ID enter instead of a Priority entry or a Supervisor ID entry The Priority or Superv...

Страница 119: ...ity 4 ACD DN 5 Priority 5 Dial your Agent ID Supervisor ID ACD DN 1 Priority 1 ACD DN 2 Priority 2 ACD DN 3 Priority 3 ACD DN 4 Priority 4 ACD DN 5 Priority 5 2 Select one of the following four login...

Страница 120: ...correct the previous entry The Supervisor ID ACD DNs and Priorities can be re entered see the example below Example To re enter ACD DN 1 without using Priority press 0 to correct ACD DN 1 Dial your A...

Страница 121: ...The LED indicator lights steadily Note 1 If you press the Make Busy Key again the LED indicator will turn off At this point your phone can accept non ACD calls but you are logged out of the queue Note...

Страница 122: ...rforming multiple tasks Answer Call Center calls The In Calls Key is the lower right key on your Avaya 1150E IP Deskphone and is the main ACD extension Primary DN It allows you to answer the next queu...

Страница 123: ...ween each incoming call that is defined by your network administrator After the time interval is up you hear a tone and Call Forcing automatically connects you with the incoming caller You will hear a...

Страница 124: ...while your supervisor is called When your supervisor picks up the call the LED indicator lights continuously and you have a three way conference Note The display shows information about the call Befor...

Страница 125: ...n ACD calls An Individual DN allows you to make outgoing calls and to receive non ACD incoming calls If you do not have an active call when the LCD indicator flashes you can press the corresponding In...

Страница 126: ...hear a buzz and the Supervisor indicator flashes To call your supervisor To return to the ACD call 1 Press the DN Key next to the flashing indicator You are connected to your non ACD caller 1 Press th...

Страница 127: ...s the Supervisor Key The caller is on hold and you can talk privately with your supervisor 2 Press the Supervisor Key a second time to have a three way conversation with the supervisor and the caller...

Страница 128: ...t Ready is shown on the display To return from Walkaway 2 Disconnect the headset before you leave Note Some headsets have a quick disconnect feature You can do a quick disconnect instead of disconnect...

Страница 129: ...ller disconnects before you return from Walkaway the Not Ready indicator flashes When you return from Walkaway you are in Not Ready mode Note 2 Even if you are using the optional handset you must disc...

Страница 130: ...s allow you to connect observe or monitor the status of each Agent position Each Agent Key is linked to a particular agent position and can be used along with the Call Agent or Observe Agent Keys The...

Страница 131: ...s To disconnect from the emergency call 1 Press the Answer Agent Key Your position goes into Not Ready state and you are connected to the agent 1 Press the Goodbye Key 1 Press the Hold Key if you inte...

Страница 132: ...vaya 1150E IP Deskphone by connecting the headset into the port near the Supervisor Talk Listen Key on an agent s phone The LED remains dark to denote that the supervisor can hear the conversation whi...

Страница 133: ...t phone 1 Press the Supervisor Key The LED lights continuously and the supervisor can participate in the conversation 1 Press the Supervisor Key a second time to put the supervisor headset on mute The...

Страница 134: ...bserve an agent if the agent s call is on hold or if no calls are in progress To talk to an agent you are observing To leave the Observe state 1 Press the Observe Agent Key You now have a conference w...

Страница 135: ...rflow when the waiting time for the queue exceeds its threshold To activate Interflow To stop Interflow Night Service To enter Night Service 1 Press the Interflow Key The indicator flashes and excess...

Страница 136: ...e To exit Night Service 1 Press the Night Key and dial 8 8 T for Transition The indicator flashes Calls in the queue remain in the queue and new calls receive Night Service 1 Press the Night Key and d...

Страница 137: ...ature Key or enter a Flexible Feature Code FFC Your network administrator supplies you with the Flexible Feature Codes for your system Note To use a feature described in this section your system softw...

Страница 138: ...nabling you to answer the ACD In Calls line However if you are on an ACD call and a call comes in on your Individual Line DN you cannot put your ACD call on hold to answer the call on your Individual...

Страница 139: ...dialed automatically To use Auto Dial To display the Auto Dial number To store an Auto Dial number 1 Press an Individual Line DN Key 2 Press the associated Auto Dial Key Note The number is dialed aut...

Страница 140: ...redials the number To use Ring Again To call a Ring Again party when you receive notification When the number you want to reach is available or the person has re used their telephone you hear the Ring...

Страница 141: ...ou to automatically dial frequently called numbers by entering a one two or three digit code Contact your network administrator to determine the capacity of your Speed Call list A phone designated as...

Страница 142: ...ll number A dash is automatically inserted after the required number of digits have been entered 3 Dial the associated phone number Use the Delete Key if you make a mistake Use the Cancel Key to leave...

Страница 143: ...ator It is a speed dial number that is common to many users therefore it is set up on the system not on your individual phone To make a System Speed Call or 2 Press the Speed Call Controller Key or th...

Страница 144: ...rcom feature connects a group of people together through an Intercom Key You can use the Intercom feature to call a member of your intercom group by pressing a code assigned to each member of the grou...

Страница 145: ...wo digit code for the intercom group member you want to call 1 Press the Hold Key to put the current call on hold or Press the Goodbye Key to end the call 2 Press the Intercom Key and begin to speak 1...

Страница 146: ...ne DN You can answer the second call and retain the original call by putting it on Hold To retrieve a call on hold 1 Press the Hold Key The LCD indicator flashes beside the line on hold Note 1 If the...

Страница 147: ...on hold and you receive a dial tone The screen displays 2 Dial the number of the phone where the call is to be transferred or 3 When the number rings or a person answers press the Transfer key to con...

Страница 148: ...ial the number where you want to transfer the call 3 Press the Transfer Key again Note If the transfer is complete the recall timer stops 1 Press the Individual Line DN Key beside the flashing LCD ind...

Страница 149: ...and page the called party When you use Call Park you do not tie up a line Your network administrator can set up a System Park where most calls are automatically parked If configured network wide Call...

Страница 150: ...the call When you begin dialing the screen displays When you have completed dialing the call park DN the screen displays 3 Press the OK Key The call parks on the selected DN 1 Press an Individual Lin...

Страница 151: ...e Display Key allows you to be on an active call and display an incoming caller s name and or number if not automatically displayed without interfering with the call in progress 1 Press the Charge Key...

Страница 152: ...r Directory Number and the phone number of the caller are recorded for access by your network administrator To use Call Trace while you are on a call 1 Press the Display Key 2 Press the flashing Indiv...

Страница 153: ...tures 153 To use Call Trace if you do not have a Call Trace Key or 1 Press the Transfer Key or the Conference Key 2 Dial the Malicious Call Trace FFC 3 Press the Individual Line DN Key beside the flas...

Страница 154: ...ct to make an announcement Call Page allows you to make an announcement over the paging system To make a page call dial the paging trunk access code Note When the Page Key is used on an attendant cons...

Страница 155: ...calls from a phone restricted to local calls To charge or force charge a local or a long distance call to an account before you dial 3 Make your announcement 1 Press the Goodbye key 1 Press an Individ...

Страница 156: ...plays 2 Press the Account Key The screen displays 3 Dial the charge account number Use the Clear Key or Delete Key to edit the number Press the Exit Key to leave the screen without charging the call 4...

Страница 157: ...e number of the phone where the call is to be transferred 5 Press the Transfer Key when you hear the phone ring 1 Press the Conference Key The call is placed on hold 2 Press the Account Key 3 Dial the...

Страница 158: ...er Note You can talk to either party privately press the Incalls key to talk to originator or press the Conf key to talk to the transfer number Alternating between these two keys alternates between th...

Страница 159: ...eive an override tone and a conference call is established between the three of you If anyone disconnects the other two persons will remain connected 1 Press the Goodbye key 1 Dial a phone number and...

Страница 160: ...heir phone ring 1 Press the Individual Line DN Key beside the flashing LCD indicator You are connected to the camped on caller Note Your phone can be programmed for either Camp on or Call Waiting but...

Страница 161: ...page a person and stay on the line until they answer The paged person answers the call when they enter a special Paging Meet me code from any phone This connects the person paged to the party who pag...

Страница 162: ...you and the person paged Note 2 If your call goes unanswered for a preset time period you receive a continuous high pitched tone then silence Press the Goodbye Key 1 Press the Radio Page Key You recei...

Страница 163: ...teps to answer the paging call from any Meridian 1 extension Using Voice Call The Voice Call feature allows you to page another person or make an announcement through someone else s phone speaker To m...

Страница 164: ...l either by pressing the Messages Inbox key or by dialing your voice mail access number voice mail soft keys are displayed that let you perform various actions for your messages The following soft key...

Страница 165: ...ad of the dial pad To use Voice Messaging controls Call Call the telephone number that left the voice mail message More Display the next layer of soft keys Stop Stop playing the voice mail message Con...

Страница 166: ...res 166 2 Press the Message Key 3 Use the dial pad to log in to your voice mailbox 4 Press the Voice Message Key 5 Press the Play Key to play your first new message Note Use the More Key to view addit...

Страница 167: ...to playback the message or press Last again to move to previous messages or Press the Next Key to go to the next message Press Play to playback the message or Press Next again to move to later messag...

Страница 168: ...ckup allows you to pick up a non ACD call from any phone in the same Pickup Group or another Pickup Group To answer a call in your own Call Pickup Group To answer an incoming call in another Call Pick...

Страница 169: ...the call and respond to it This feature must be enabled by your network administrator To answer an incoming call while on another call 2 Press the Group Pickup Key or enter the Pickup Group FFC 3 Dia...

Страница 170: ...inging 2 Press the Call Wait Key to answer the call 1 Press the Hold Key if you want to put the second call on hold or 2 Press the Goodbye key to end the second call 3 Press the Individual Line DN Key...

Страница 171: ...2 If desired enter a new number The existing number is automatically deleted If you make a mistake use the Delete Key to delete the previous digit s Press Cancel to leave this screen without forwardin...

Страница 172: ...phone You cannot forward calls while your phone is ringing To forward your internal calls To cancel Internal Call Forward 2 Press the Cancel Forward Key 1 Press the Internal Call Forward Key and ente...

Страница 173: ...l Forward 1 Press the Internal Call Forward Key twice 1 Lift the handset on the remote phone that you are using to forward your calls 2 If you call from a phone outside the system first dial your Dire...

Страница 174: ...all forward phone number skip step six above 1 Lift the handset on the remote phone that you are using to cancel forwarding of your calls 2 If you call from a phone outside the system first dial your...

Страница 175: ...e DN Key 2 Dial the Electronic Lock Activate FFC and your Station Control Password Note If you perform this operation from someone else s phone also dial your line DN 3 Press the Goodbye key 1 Press a...

Страница 176: ...of people your system allows on a conference call To set up a conference call 1 Press an Individual Line DN Key 2 Dial the Station Control Password Change FFC and your current password Dial your new...

Страница 177: ...to your current call 3 Press the Conference key a second time to conference all parties together Note You can talk to either party privately press the Incalls key to talk to originator or press the C...

Страница 178: ...call 3 Press the Conference Key The person on hold joins your conversation 1 While on a conference call press the Conferee Selectable Display Key The LCD indicator turns on With each key press the scr...

Страница 179: ...a conference call group To call group members 2 Press the Individual Line DN Key on which the conference call is established The selected conferee is disconnected from the call Note If there are addit...

Страница 180: ...connected to your group call Note 2 After all the people in the group have answered only the person who made the group call can put the call on hold 1 Press the Individual Line DN Key beside the flash...

Страница 181: ...yed in the following scenarios Normal operation Press the ROD key during an active call to record the call Call Recording CR application in ROD Mode Press the ROD key during an active call to record t...

Страница 182: ...ulk Record Save everything mode Recorded conversation is saved at the end of the call If the SAVE key is pressed then the call is not saved CR application in Bulk Record Delete everything mode Recorde...

Страница 183: ...g the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries A Personal Directory entry can contain last name up to 24 characters first name up to 24 cha...

Страница 184: ...save the new entry Press the Cancel soft key to return to the Add screen 1 Press the Up Down navigation keys to scroll and highlight the desired entry 2 Press the Edit soft key and perform your edits...

Страница 185: ...Choose one of the following Press the Confirm soft key to delete the entry Press the Cancel soft key to return to the Personal Directory without deleting the entry 1 Press the Up Down navigation keys...

Страница 186: ...the number of times the caller called Note If the caller name is not defined then only the telephone number is displayed Entries in the Callers List are sorted by the time the call arrived Note Callin...

Страница 187: ...ght the desired entry 2 Press the Dial soft key 1 Press the Up Down navigation keys to scroll and highlight the desired entry 2 Press the Delete soft key 3 Choose one of the following Press the Confir...

Страница 188: ...e is not defined then only the telephone number is displayed Entries in the Redial List are sorted by the time the call was received Note Calling Party Name Display CPND is affected depending on the P...

Страница 189: ...keys to scroll and highlight the desired entry 2 Press the Dial soft key 1 Press the Up Down navigation keys to scroll and highlight the desired entry 2 Press the Delete soft key 3 Choose one of the...

Страница 190: ...kphone VO login from an Avaya 1150E IP Deskphone Virtual Office login of Avaya 1150E IP Deskphone into from any other telephone type is blocked The agent s phone must have a secondary or private DN as...

Страница 191: ...one features 191 Figure 23 Virtual soft key To activate Virtual Office from this IP Deskphone on your Office IP Deskphone 1 Press the Virtual soft key 2 At the prompt enter your user ID 3 Press the Se...

Страница 192: ...logged in as a Remote phone to an Avaya 1150E IP Deskphone Office phone All the features appear as they do on your Office Avaya 1150E IP Deskphone 4 At the prompt enter the home Station Control Passw...

Страница 193: ...atures 193 Figure 24 Logged in to an Avaya 1150E IP Deskphone Using Virtual Office on your Office phone Figure 25 on page 194 shows the Avaya 1150E IP Deskphone display when the phone is logged out du...

Страница 194: ...ne your Office phone is logged out and no longer operational If this is the case when you return to your office you can disconnect the remote login and regain control of your Office phone If you do no...

Страница 195: ...ged in to Virtual Office and reset the IDLE timer If no key is pressed the IP Deskphone logs out of Virtual Office Emergency calls on your Remote IP Deskphone If you make an emergency call while logge...

Страница 196: ...of 3 Displayed Message Probable Cause Actions Busy try again Remote IP Deskphone is active not idle Wait for remote IP Deskphone to become idle and try again ACD is logged in Log out of ACD IP Deskph...

Страница 197: ...y system administrator Permission Denied 4 Incorrect User ID entered Enter correct User ID Attempt to log in to a remote Avaya 1120E IP Deskphone or Avaya 2050 IP Softphone from an Avaya 1150E IP Desk...

Страница 198: ...Main Office and receives phone services from the Main Office At any time while using Normal Mode you can check Local Mode functionality make and receive calls by enabling Local Mode and returning to...

Страница 199: ...in Local Mode When in Local Mode the phone displays the message LOCAL MODE Using Test Local Mode Use Test Local Mode to check Local Mode functionality make and receive phone calls Test Local Mode is...

Страница 200: ...1 Press the Services key 2 Press the Up Down navigation keys to scroll and highlight Resume Normal Mode 3 Press the Send Enter key the phone registers back to the main office Table 11 Troubleshooting...

Страница 201: ...one features 201 Local Mode Invalid ID 2 Branch User ID not found in any equipped Terminal Number TN Notify system administrator Table 11 Troubleshooting MG 1000B Part 2 of 2 Display Message Probable...

Страница 202: ...t call place 2nd call on hold Return to first call terminate 2nd call Conference Hold Place a call on hold Return to a held call Last Number Redial Message Ring Again Activate When notified Deactivate...

Страница 203: ...is active Press the Services key once for Call Platform features or press the Services key twice for local telephone features Press the Message Inbox key Press the Up Down Navigation keys Press the S...

Страница 204: ...ss technology you must first configure the headset and your phone to work together Consult the Avaya 1150E IP Deskphone User Guide Pick one of Ringer Headset Listen Buzzer Headset Talk Contrast adjust...

Страница 205: ...Quick Reference 205...

Страница 206: ...y one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit differen...

Страница 207: ...15 Class B Emissions FCC Rules for Radio Frequency Devices see Notes 1 and 2 Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia New Zealand AS NZS 35...

Страница 208: ...provisions of Directive 1999 5 EC A copy of the Declara tion may be obtained from http support avaya com css appmanager public support or Avaya Inc 211 Mt Airy Road Basking Ridge NJ 07920 USA Bluetoot...

Страница 209: ...Regulatory and safety information 209...

Страница 210: ...than our cost of physically performing source distribution To get access to the source code you may contact Avaya at 408 577 7666 The Open Source Components are provided AS IS ANY EXPRESS OR IMPLIED W...

Страница 211: ...by using this software or data The NLM and the U S Government disclaim all warranties express or implied including warranties of performance merchantability or fitness for any particular purpose Plea...

Страница 212: ...can get the source code And you must show them these terms so they know their rights We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal...

Страница 213: ...notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any p...

Страница 214: ...n object code or executable form with such an offer in accord with Subsection b above The source code for a work means the preferred form of the work for making modifications to it For an executable w...

Страница 215: ...ll those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program If any portion...

Страница 216: ...ring and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE...

Страница 217: ...USA Also add information on how to contact you by electronic and paper mail If the program is interactive make it output a short notice like this when it starts in an interactive mode Gnomovision vers...

Страница 218: ...st of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must di...

Страница 219: ...EQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN...

Страница 220: ...and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list...

Страница 221: ...OF THE POSSIBILITY OF SUCH DAMAGE The licence and distribution terms for any publically available version or derivative of this code cannot be changed i e this code cannot simply be copied and put und...

Страница 222: ...nberg daniel haxx se All rights reserved Permission to use copy modify and distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and t...

Страница 223: ...Randers Pehrson and are distributed according to the same disclaimer and license as libpng 1 2 5 with the following individual added to the list of Contributing Authors Cosmin Truta libpng versions 1...

Страница 224: ...list of Contributing Authors John Bowler Kevin Bracey Sam Bushell Magnus Holmgren Greg Roelofs Tom Tanner libpng versions 0 5 May 1995 through 0 88 January 1996 are Copyright c 1995 1996 Guy Eric Scha...

Страница 225: ...without fee and encourage the use of this source code as a component to supporting the PNG file format in commercial products If you use this source code in a product acknowledgment is not required b...

Страница 226: ...her the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVID...

Страница 227: ...to freely use the information supplied in this file in the creation of products supporting the Unicode Standard and to make copies of this file in any form for internal or external distribution as lo...

Страница 228: ...ING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILI...

Страница 229: ...pply to any software derived from or based on the IJG code not just to the unmodified library If you use our work you ought to acknowledge us Permission is NOT granted for the use of any IJG author s...

Страница 230: ...Most CAT5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Cat5e Cat5e cable normally has four pairs of copper wire Category 6 CAT6 Cable and associated conne...

Страница 231: ...for example Ring Again Goodbye key A fixed key used to end an active call Indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Information display Any d...

Страница 232: ...use the Radio Paging feature Ringback ring tone A sound indicating that a call you have made is ringing at its destination Services key A fixed key used to access options such as Telephone Options Pas...

Страница 233: ...right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF Sy...

Страница 234: ...54 Call Park 149 Call party information 230 Call Pickup 168 Call Supervisor 126 Call timer 81 Call Trace 152 call transfer 147 Call Waiting 169 Calling Party Number 151 camp on forced 158 159 Change f...

Страница 235: ...p on 158 159 forward calls all calls 170 internal calls 172 remote activation 173 G Goodbye key 21 Group Call 179 H Headset interface 117 talk listen 132 Hold 169 Hold key 20 Hot Line 144 I Indicator...

Страница 236: ...tion ID 130 Predial 138 Priority 118 Privacy Release 161 R Radio Paging 161 recall attendant 149 Timed Reminder Recall 148 receive calls 145 Redial 141 Regulatory and safety information 202 206 Remote...

Страница 237: ...n 89 Telephone Options 66 Test Local Mode 199 Timed Reminder Recall 148 trace 152 Transfer 147 152 Transfer to Supervisor 127 U USB keyboard function keys 36 User Interface 233 V Virtual Office 190 Vi...

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