Call Center Agent features
127
To Conference your Supervisor during a call in progress:
To Transfer to a supervisor, during a call in progress:
Use Walkaway and Return from Walkaway
Use this feature when you need to leave your desk during an ACD call,
during a non-ACD call, or while in the Not Ready state.
To use the Walkaway feature:
1.
Press the
Supervisor
Key. The caller is
on hold and you can talk privately with
your supervisor.
2.
Press the
Supervisor
Key a second
time to have a three-way conversation
with the supervisor and the caller.
1.
Press the
Supervisor
Key. The caller is
on hold and you can talk privately with
your supervisor.
2.
Press the
Supervisor
Key again when
the supervisor answers.
3.
Press the
Goodbye
Key to disconnect
from the call. The caller remains
connected with your supervisor.
1.
Press the
Hold
Key. The LCD indicator
beside the
In-Calls
extension flashes.
Содержание 1150E
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