A.4
Replacement Policies and Procedures
During the warranty period:
1.
Describe the problem to an AutoPatch dealer, regional
representative, or the AutoPatch AutoAssist department.
2.
Upon verification of a problem that requires factory
repairs, an AutoPatch AutoAssist representative will
issue a Return Materials Authorization (RMA) number
and we will, at no cost, repair or replace the part(s)
returned to the factory and return the part(s) to the
sending party. If conditions do not permit this procedure,
we will invoice new or reconditioned (at AutoPatch’s
option) replacement part(s) to the dealer and ship the
part(s) to the dealer or to the consumer if so directed by
written order from the dealer. Unless otherwise
instructed in writing by an AutoPatch AutoAssist
representative, part(s) replaced under this warranty must
be returned to the factory:
A) within thirty (30) days;
b) with shipping and insurance costs prepaid;
c) with the RMA number clearly indicated on the
outside of each container;
d) if possible, in the original shipping container(s)
e) with a written description of problem.
If the replaced part(s) are returned within thirty (30)
days, we will apply credit to the dealer’s account for the
total value of part(s) determined defective, plus return
shipping costs. Any part(s) received after thirty (30) days
or otherwise not in compliance with these requirements
may be refused and credit will not be issued.
3.
Repaired or replaced part(s) will be warranted for the
remainder of the original system warranty period, for the
first thirty (30) days following the invoice date, or we will
extend the original warranty period by the period of
verifiable downtime, whichever provides the greatest
benefit.
Following warranty expiration:
1.
Call your AutoPatch dealer, area representative, or the
AutoPatch AutoAssist department with a description of
the problem.
2.
Upon verification of a problem that requires factory
repairs, an AutoPatch AutoAssist representative will
issue a Return Materials Authorization (RMA) number.
We will, at nominal cost, invoice the sending party, repair
or replace the part(s) returned to the factory and return
those part(s) to the sending party. If conditions do not
permit this procedure, we will invoice and ship new or
reconditioned (at AutoPatch’s option) replacement part(s)
to the dealer or to the consumer if so directed by written
order from the dealer.
A-2
Appendix A
