DELIVERY & SET-UP
Tracking Your Shipment
The best way to be prepared is to know exactly when your machine will arrive. Once your
machine leaves our warehouse, you’ll be sent an email with the Tracking or PRO number to
track your shipment. You have multiple options to track your shipment as your AutoMate CNC
System makes its way to you.
By Phone
ESTES
- 800.755.2728 - Press 3 and you will be directed to a live customer service
representative who can help you.
UPS
- 800.PICKUPS - Select 1 and say your tracking number.
U.S. Mai
l
- 800.275.8777 - Select desired language then select 5.
On The Web
ESTES
On the right hand side of the screen there will be a box
that says “Enter PRO Number”. Enter your tracking number in that box.
UPS
On the mains screen there will be a box to enter your tracking
number in. Enter number, track package.
U.S. Mail
Click on the “Track and Confirm” option, enter your pro
number, click GO.
We make every effort to ship your complete order at one time. If you ordered a 4th axis rotary
table at the time of the machine order, the rotary table will be shipped with the machine. If
ordered at a separate time, it will be shipped via Estes as well. If you ordered the 4th axis with
an AutoMate 808D Advanced Control System with 4th axis option on your CNC Lathe, the board
is pre-installed into the control box.
Smaller items such as end mill adapters, end mills and general machine accessories are sent via
UPS Ground or US Mail. It is possible that you may see your machine arrive before your UPS
shipment. Please give any items shipped UPS or USPS 7-10 days for delivery. If your email
address was provided at the time of order, a detailed list of the items you ordered, along with
information on how they were shipped will be emailed to you. The associated tracking
numbers for your shipment will be emailed to you along with this setup guide.
We handle complex AutoMate CNC orders every day. Orders usually consist of at least one
crate and several boxes of varying sizes and weights. We work closely with Estes, UPS and USPS
to make sure you are getting fast, convenient delivery at a reasonable cost.
Your order may arrive in several installments over a period of 7-10 days after you receive this
letter.
