Id. no.: 242440-7
21
GUARANTEE, WARRANTY AND PRODUCT LIABILITY
The warranty will be fulfilled in accordance with the current legal provisions of the Republic of Austria as well as with
those of the EU.
1. A condition for the operation of guarantee services by the product manufacturer (hereinafter referred to as the
PM) is the presentation of the paid invoice for the purchase of the device for which the guarantee service is being
invoked, whereby the identity of the device in terms of type and serial number must be taken from the invoice and
must be produced by the claimant. This is subject exclusively to the PM's general terms and conditions of busi-
ness and sales and delivery conditions.
2. To the extent required by law and/or the operation and installation instructions, the assembly, installation, connec-
tion and commissioning of the device in question must have been carried out by a licensed electrician and/or in-
staller with due regard to the necessary instructions for this. The storage tank (without external covering or plastic
external covering) must be protected from direct sunlight in order to prevent discolouring of the polyurethane foam
and any possible warping of plastic components.
3. The room where the device is used must be frost-free. The installation of the device must be carried out in a place
where one might reasonably expect it to be, i.e. the device must be easily accessible in case of servicing, repairs
or in case it needs to be replaced. The costs for any necessary changes to the structural conditions (e.g. doors
and corridors too narrow) are not covered by the guarantee and warranty offered and shall therefore be refused by
the PM. When setting up, installing and operating the water heater in unusual places (e.g. lofts, living quarters with
water sensitive flooring, store rooms etc.) potential water leakage must be taken into consideration and therefore
a device for capturing and draining off any leaked water must be provided in order to prevent secondary damage
in the sense of the product liability provisions.
4. The warranty shall not apply in the following cases:
Improper transportation, normal wear and tear, deliberate damage or damage through negligence, any applica-
tion of force whatsoever, mechanical damage or damage due to frost or resulting from exceeding the operational
pressure stated on the rating plate even once, the use of connection fittings that do not comply with the applicable
standards or non-functioning storage tank connection fittings, as well as unsuitable and non-functioning operating
fittings, glass or plastic part breakage, any colour differences, damage through improper use, particularly by failing
to observe the operating and assembly instructions (operating and installation instructions), damage caused by
external influences, connection to the wrong voltage, corrosion damage due to aggressive waters not suitable as
drinking water in accordance with national guidelines (such as the Austrian Drinking Water Ordinance TWV – BGBI.
II no. 304/2001), divergences of the actual drinking water temperature at the storage tank instruments from the
stated water temperature of up to 10°K (hysteresis of the regulator and potential cooling through plumbing), con-
tinued used despite the occurrence of a defect, unauthorised modifications to the device, installation of additional
components that have not been tested together with the device, improperly executed repairs, too low conductivity
of the water (at least 150 μs/cm), operational wear of the magnesium anode (wear part), natural scaling, lack of
water, fire, flood, flooding and inundation, lightning strike, voltage overloading, power outages or other acts of
force majeure, use of non-original third party components, e.g. heating elements, protective anode, thermostat,
thermometer, finned tube heat exchanger, etc., uninsulated components introduced opposite the tank, the infiltra-
tion of foreign bodies or electro-chemical influences (e.g. mixed installations), failure to pay due care and attention
to the planning documentation, failure to renew the in-built protective anode on time and to document it, lack of
or unprofessional cleaning and operation, as well as any divergences from the norm that even slightly reduce the
value or the functional capability of the device. In addition, as a matter of basic principle, all regulations set out in
ÖNORM B 2531, DIN 1988 (EN 806), DIN 1717, VDI 2035 or the corresponding national regulations and legislation
must be complied with.
5. In case of a justifiable claim, this must be reported to the nearest PM customer services centre. They shall reserve
the right to decide whether a faulty component should be replaced or repaired and/or whether a faulty device will
be exchanged for a fault-free device of the same value. In addition the PM expressly reserves the right to demand
that the customer return the device to which the claim applies. The time for a repair or replacement is determined
by the PM!
6. Repairs under the guarantee may only be carried out by people licensed to do so by the PM. Exchanged parts shall
become the property of PM. Should any repairs to the water heater be required following necessary service works
these shall be invoiced to the customer as repair and pro-rata materials costs.
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