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TROUBLESHOOTING
The shredder is constantly running while in “Auto (On)” mode.
a) It is possible that the activation sensor, which starts the shredder, has become blocked with paper.
Insert an index card or any rigid sheet of cardstock (old greeting card, file folder, or a sheet torn from
a cereal box), directly in the center of the feed slot, while applying force to help push the jammed
paper through. This will usually clear any paper blocking the activation sensor and feed entry.
How to clear a paper jam in the shredder.
a) Switch the shredder over into Reverse (REV) mode. While in Reverse, the shredder will back up and
loosen the jammed paper. If required, you may need to tug and remove several sheets to effectively
clear the machine. When jammed paper is loosened or removed, switch back to the Auto-On mode
to continue shredding. Repeat steps if needed.
b) With stubborn situations where the reverse function does not help, you may loosen the jammed paper
with shredder oil (cooking oil is acceptable, nothing aerosol). Start by drizzling oil into the blades where
the paper is jammed. Let it soak for about 30 minutes to completely saturate. Return the shredder back to
Auto-On mode. If required, a rigid sheet of cardstock (old greeting card, folded file folder, or a sheet torn
from a cereal box) can be fed into the shredder to help push the jammed paper through.
SERVICE CENTER
If you have any questions in regards to the operation of this shredder or in need of a spare part,
please contact our service center at:
Aurora Corp. of America
Telephone: 1-800-327-8508 (U.S.A. only) or 1-310-793-5650 (International)
Business hours: Monday to Friday 8:00 am - 5:00 pm PST (Pacific Standard Time)
Email: [email protected]
Or for more information, please visit our website at http://www.auroracorp.com
TROUBLESHOOTING
If there is a problem with your shredder, check below for the symptoms and steps to resolve. If you
continue to have problems, contact customer support at our Service Center.
DO NOT ATTEMPT TO
REPAIR BY OPENING THE SHREDDER HEAD. This will completely void the product warranty.
The shredder does not work at all.
a) Make sure the unit is plugged in and that the outlet it is plugged into is in good working order.
b)
Overheating with extended use:
In the event that the shredder has shred continuously beyond
the maximum running time and overheating, the unit will automatically shut off. If this happens, switch
the shredder Off for 30 minutes or longer before resuming normal operation.
c) Shredders with pull-out wastebaskets feature a safety power cut off upon bin removal. Shredder will
not function unless the pull-out wastebasket is pushed in all the way and properly set back into place.
Shredder will also not run if the wastebasket is full and needs to be emptied.
d)
Be sure to not tilt the cover completely open beyond the preset position, otherwise
the ShredSafe™ power cut off feature will be activated and the shredder will be
inoperable.
e) If using a plastic bag to line the wastebasket, please remove it since this may be the cause of the
shredder to not operate properly.
f) The activation sensor of the shredder is located near the center of the feed slot. Be sure to feed
directly into the center area to activate the machine (especially applies to smaller pieces of paper or
credit cards).
The shredder runs in “Rev (Reverse)” mode but not in “Auto (On)” mode.
a) While in “Auto” mode, the motor will not start running until paper is inserted into the feed slot. Set
the unit to “Auto” and insert paper to be shredded. The sensor that activates the shredder in Auto
mode is located directly in the center of the slot. If the paper you are inserting is narrow, it may not be
activating the optical sensor. It is possible that the feed slot has become blocked with paper. Insert an
index card or any rigid sheet of cardstock (old greeting card, file folder, or a sheet torn from a cereal
box), directly in the center of the feed slot, while applying force to help push the jammed paper
through. This will usually clear any paper blockage.
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